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    Random freeze with Timeline 4810TZ

    Discussion in 'Acer' started by wyemarn, Oct 1, 2009.

  1. wyemarn

    wyemarn Notebook Consultant

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    My Timeline 4810TZ comes with SU4100 1.3Ghz, 3GB DDR3 RAM, Samsung 400GB HDD. I installed Win 7 32 bit. I'm getting random freeze during normal usage such as browsing, file copying etc. I have tried running Prime95(3 tests), OCCT and Linpack, Memtest86+(DOS) and Windows memory diagnostics. No problem were detected. I reinstalled OS with Win 7 64 bit and still facing the same problem. Occasionaly there will be BSODs. I have installed the latest BIOS with all the latest drivers available.

    Is there compatibility problem with Win 7 OS or there is hardware problem with my Timeline?
     
  2. mayank19882001

    mayank19882001 Newbie

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    m facing the same problem....it freezes even though d cpu usage is below 30per at times.....n sumtime it works without any problem for hours together....i guess thres sum driver related issue..may b a patch is requird..dunno wats d real problem ..though this problem occurance is very occasional but still.......apart from this d laptop rocks...
     
  3. wyemarn

    wyemarn Notebook Consultant

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    What model are you using? Yup, I getting very random freeze. It happens once every few hours, sometime once a day.

    I agree the laptop rocks but I can't stand it freezing randomly. Are you using Win 7?
     
  4. mayank19882001

    mayank19882001 Newbie

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    ive 4810T model....n m on vista basic....i guess my bios is very old...its ver 1.12....they ve alrdy realsd 1.28 sumthng....... can u help me wid the update procedure....ive downloaded d new bios update package but ive no clue hw to start d update procedure....
     
  5. wyemarn

    wyemarn Notebook Consultant

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    Just run the exe file on the main folder.
     
  6. mayank19882001

    mayank19882001 Newbie

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    one ques we dont ve to copy d package in a pendrive or wat..? ive read in some posts that we need to press some kind of key combinations while powerng on d laptop 4 starting d update procedure??
     
  7. mayank19882001

    mayank19882001 Newbie

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    finally updated my bios to 1.28...n was suprisd to find out my system has becme more unstable than before.....after d update i faced 3 occurance of lockups....dunno wat to do...i guess d system will b stable if i install winxp...ve any idea abt it?
     
  8. satanic

    satanic Newbie

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    make a memory check with memtest.
     
  9. wyemarn

    wyemarn Notebook Consultant

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    I downgraded from Windows 7 to Win XP now. Less crash now but I still experience a few time of lock-ups. I will be sending my laptop to Acer for board replacement. Not sure it's hardware or OS problem.

    My system is 100% stable with OCCT, Prime95, Linpack, memtest 86+, Windows memory diagnostics and etc. It might be other hardware problems or OS compatibility problem. I've experienced tons of freeze in Win 7 and now downgraded to XP Pro. Less lock-ups in XP but I still think it's hardware problem so sending to Acer.
     
  10. mayank19882001

    mayank19882001 Newbie

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    i tried downgradng my bios to 1.12 (my original one) from 1.28 but sumthng went wrong n my laptop is no longer powerng on....so sent d laptop for repairs @ acer service....i told them abt the stability problems they wre like thre r some patches for this model to fix ths probs....they said they'l do all d patch work b4 giving it back to me..let c...dunno hw come only few of us face this system freeze problem when thre r tons of ppl owng this model...
     
  11. darrickmartin

    darrickmartin Notebook Evangelist

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    this could be completely different, but it might be worth a shot:

    installing intel matrix storage console solved the lockups on my aspire 6920g
     
  12. mayank19882001

    mayank19882001 Newbie

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    neways ive already sent the laptop for repairs ....they r like they'l be replacing the motherboard ....y care when they r doing it for free.....let c if d problem get solvd....il take d company to d consumer court if d problem persists evn after d repairs....ve to wait 4 another 5-6 days till i get d laptop back....il update u guys as soon as i get it back......
     
  13. forgiven

    forgiven Notebook Enthusiast

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    Do you always talk like this mayank? If my kids talked like that I would smack them and then their English teacher.
     
  14. wyemarn

    wyemarn Notebook Consultant

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    I got DOA replacement because don't have time to do board replacement. So far no freeze in Win XP Pro. HAvent try Windows 7 but I hope it's not OS issue because I'm looking forward to use Win7.

    Maybe he's fustrated with the problem. :p

    I have all the latest drivers including Intel AHCI installed but still having the same problem. I guess it's OS compatibility or hardware issue.