Restore Factory Default on the 5920G

Hi, hopefully you can solve my problem.

I got an Acer Aspire 5920G today and it was working fine for the first 30min. I decided to use the windows update feature and once complete it restarted. When I rebooted the computer it begins step 3/3 - "configuring updates". I left the computer alone for a while as it seemed to be taking a long time and when i got back it said something like "windows could not configure updates succesfully. settings will now revert"

It stayed like that for ages before starting up again and freezing on the configuring updates section again. I rang up acer and the told me to restore factory defaults by pressing ALT-F10 but all the comes up is some command prompt thing.

Hopefully what I said makes sense! Any help would be much appreciated.

 

Well here we go again with acer not posting a warning to make update cd's before anything else. It should make you create them as you load it up for the first time. Ah well enough of that. An easy way would be to find yourself another copy of windows and use your sn when installing. Works just fine. I tried it. I don't know why you would be getting a command prompt. When you boot up, at the main boot screen just keep trying the alt f10 at the same time. I too was having problems with it and just tried something today. Hit both keys a couple of times and then hold it a couple of seconds and that worked for me. You will see the progress bar below pause when you press the keys. Also make sure in the bios that d2d is enabled. Press f2 at the same boot screen to get in the bios. Hope this helps