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    Strange issue with ACER Aspire 5024

    Discussion in 'Acer' started by tunin, Aug 16, 2007.

  1. tunin

    tunin Newbie

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    Dear fello Acerers,

    I have a strange problem with an Aspire 5024 wlmi acer notebook, the keyboard and trackpad does not function. I tried plugging in a USB keyboard/mouse, same thing. No response what so ever. I called my friend up to use his 5024 notebook to reinstall a fresh copy of Windows XP and loaded the drive back in to mine, same problem. I can't even get in to the bios by clicking the F??? Is it a board problem (the usb controler??? What else could it be?? Thank you.
     
    tunin, Aug 16, 2007
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  2. Incursis

    Incursis Notebook Evangelist

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    Sounds like either the keyboard/touchpad are broken or their cables are loose.
     
    Incursis, Aug 16, 2007
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  3. tunin

    tunin Newbie

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    I tried with an ext. USB keyboard, same thing. No reaction and I can't hear the sound that a device was plugged in!? I wanted to contact acer but it is impossible to reach them unless you buy the premium support ticket 60USD
     
    tunin, Aug 16, 2007
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  4. Incursis

    Incursis Notebook Evangelist

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    Is it under warranty? Cause it sounds like hardware failure. Your best bet would be to contact Acer for repair. I haven't heard of that premium support ticket though.
     
    Incursis, Aug 16, 2007
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  5. hoggie

    hoggie old boy

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    seen this before on here.try starting the laptop with the batt removed.
    and just to see what is going on.is there any sign of failure in device manager ?
     
    hoggie, Aug 16, 2007
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  6. tunin

    tunin Newbie

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    Tried all of that and it did not work. I liked Acer until now, when I call toshiba I get the help I need, atleast I can call them... and we have over 60 units made by acer in the company.
     
    tunin, Aug 22, 2007
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