Warranty Claim update: Acer Singapore and ITW plus some notebook bag safety tips...

So when I asked what the ITW is for, my dad had the same question running through his mind. So first thing he did when he arrived at Singapore was to phone Acer and confirm the ITW guidelines that Acer Philippines imposed on us. Here's a rundown of what he found out:

• Acer's ITW is valid in all countries outside the territorial scope of the local warranty, as per the ITW guidebook, and as long as the country has a local Acer Service Center.
• In the event that the customer buys a unit outside his country of origin, s/he could only claim the ITW in countries other than the country that issued his/her passport. Meaning, ITW doesn't apply to the country where the unit has its local warranty (naturally) AND the country where the traveller came from.

Well, at least those are the details Acer Singapore gave my dad which are significant to our case..

So, it appears Acer doesn't want people buying their laptops from other countries and getting away with having their warranties intact..why could they! lol

Anyway, so that's one thing for people who decide to buy Acer in other countries. If it's better than your local Acer people, then go ahead, but you've been warned! J/k

Well, my dad sent the laptop for repair anyway, since it's still covered by the local warranty. Here comes another section.
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My laptop's LCD screen got busted a few months ago. When my dad sent it for repair, the Acer guys told him the possible cause would be that the laptop might have been pressed on by some weight (like it would when you put it in a laptop-backpack-bag with lotsa lotsa books and stuff) causing some components to fail. Well, they did diagnose it right, considering what Acer Philippines would have claimed the damage to be (might tell me the laptop fell or got wet blah blah). It's a sad fact as well that their notebooks (at least this line, Extensa) are not that much ruggedly built to withstand pressures from bags and stuff, since my budget level Lenovo laptop from last year came through without anything as much as a scratch on the lid from all those school-stuff stress over it. Anyway, they still covered it for warranty.

One question I'd like to raise, though, is how to modify a backpack to prevent all the weight going down on a notebook inside it. (It's a laptop bag, has a separate compartment, but the foam's too thin) I know I shouldn't be putting it laptop-side down, but sometimes it just falls that way when I set it down, so..

I'm thinking putting something hard that is shaped like a bracket [ that would hover on the laptop on its compartment, and would distribute the weight on the sides of the bag, avoiding the laptop..get me? Uhh I think it's a bit blurry, my idea.

Anyway, going back, are there any dedicated threads for Acer's ITW or something? Reading through the ITW passport gives me the impression that Acer just made it complicated, but point to simple things. Perhaps we could translate the ITW into much simpler words, for everybody's (or at least all travellers') benefit?

 

There is many things on this world that I dislike , still I can not blame the choices of companies , about their warranty plans .

Laptops are special animals , and needs soft handling , brand does not count as factor ..
Only military specs count , specially if the poor laptop are going to be used from children s , who had minimal knowledge of how sensitive are the electronics in general .
So, as long a laptop goes to battle with the young cannibal , the military specs its a must have .

Laptops and back bags do not mix ...
No one ever said that they do mix ...

I had spend one respectable amount of money, to buy one high quality Laptop case from BELKIN .
Nylon Polyester - Lots protective soft material in mix with hard , making a complete safe cell around the laptop and the extra accessories ,
plus the outer world .

Warning : Do no blast me in the face .... They are very few who would ever reply in such a thread , full of unreasonable demands .

 

No sweat--I won't blast you in the face.

But could you give me the exact name of the Belkin bag you're saying? I might grab one of it if I see it available here in our place.

 

i use a backpack for my notebook, so far its worked pretty well
when i put it down, i try to position it so that if it tips over, it'll fall with the laptop side facing up

 

LOL! Good strategy~
AS 6920G is quite big, it need at least 16-18" laptop bag. I used a cheap 1 called STP(red colour circle with a white cross middle, looks like switzerland flag/logo), it works quite well for me.