Warranty Repair Experience

Hello all

So I finally finished all my summer courses, and since I had a couple weeks before I start my graduate studies in September, I thought I should send my Acer Travelmate 800 in for warranty repair. It was a difficult decision to part with the notebook, but there were several problems with it that bugged me, but never affected the performance of the machine. Here were the problems I had with it:
-The screen started developing some play in the hinge. Basically I would open it, it would stop but it would flap back and fourth about half an inch if I moved it. Didn't affect the usage of the computer, just annoying, that's all.
-The left click button didn't pop back up. One day when I was using it, I heard a click, and it just stayed down. If I flipped it over, the button would pop back out, but the second I set it down again, the button would recess again. But since I can just tap the pad to click, I didn't find it too much of an issue.
So, two problems, both pretty minor. I called up Acer last Wednesday to get a service ticket. They gave me instructions on how to send it in. I took it into Purolator on Thursday and it arrived at Acer Repair depot in Mississauga, Ontario on Friday. Today is Wednesday, and I got it back just now. Total turnaround time including shipping and weekends was 6 days. Acer replaced the screen cover and the touchpad module. Generally speaking, I am very happy with the customer service. The speed cannot be compared to that of IBM, but it is definitly better than Toshiba!

 

Good to kmow you had no problems with their sevice. Thanks for the input.