Why me?

Totally ticked off at acer right now. I sent my laptop in a few weeks ago to be repaired no big deal or so i thought. I called today thinking my laptop should have been back to me by now she had informed me that it had been repaired and sent back to the owner. NO it didnt i am the owner it should have been back to me.Apparently it was registered to another man in quebec how i dont know? you tell me im in ontario. I fight with her for a bit she got rather upset with me i guess she thought i was lying or something. She asked for my reciept i fax her it she calls back apolgetic knowing im right and tells me theyll try and get it back for me but theres a good chance thwy wont be able to and says they might send me one of equal or greater value i just want mine back

 

Yikes. i have certainly never heard of a story like this before. Hope it works out and your system/ a nice new shiny system from acer.

 

says they might send me one of equal or greater value

MIGHT?!? Ummm, they screwed up so they have an obligation to provide you with a replacement. Tell them that, as far as you are concerned, they need to resolve this within the next two weeks or you are going to contact your credit card company and request a chargeback on Acer.

 

I think I may have a theory on how this may have happened. This applies if you have had the motherboard replaced by Acer.

When you call Acer you have to give them the System Serial Number, you are supposed to give them the Serial Number at the bottom of your system, if you read off the serial number from a program in Windows such as eManage/Empowering Technology, then that is what can cause this screw-up to happen.

This would happen because when the laptop is brought into the repair depot, it is scanned, this is faster than going into Windows and checking the serial number that way. When you check the serial number in Windows, its different because the motherboard serial numbers are supposed to be the same as the system serial number, but since the motherboard was changed, they do not match.

This sort of happened to be before, motherboard replaced, the new one got registered to someone in the United States. While my system serial number was still registered to me. When I had my warranty extended, I gave them the new motherboard serial number, the guy in the U.S. got the extra 2 years.

 

it had nothing to do with my motherboard tho it was an external problem my lcd screen and casing needed replacing and right on the box it came in was MY return address
i miss my laptop and i hope whoever has it is enjoying it
i have the battery and charger

 

I wish acer would lose my computer so I MIGHT get a new one...

I have been ask for a new one since the first failure to repair!!!!

 

yeah but i really dont trust that they will send me a new one.Something tells me she was saying that to shut me up i was pretty angry
theres always hope tho

 

Depending on your warranty, no matter how many times your computer breaks or even if the cost of all total repairs reaches $1 000 000+, they will never give you a new laptop. I tried to get them to give me a new laptop in exchange for the old one but they said my warranty was a Repair-Only Warranty, the CSR even talked to a higher-up to see if I could get a new one, but sadly no.

Since Acer lost your laptop they should give you a brand new one if they cannot get your original one back. If you don't get a call back from Acer then just keep on calling, ask to speak to a person above the CSR's, force your way to talk to a manager.

 

Oh im not getting a brand new one there giving me a refurbished one.I think they should give me a new one considering it was brand new when i bought it and they lost it.She never called me back yesterday so im calling today to see whats up.I tell you i will never buy another acer again.This has left a prety sour taste in my mouth.Do you think i could just get hem to send me money instead of a new laptop and i can just this new hp laptop ive ben drooling over?

 

UPDATE i called them today to see whats up they found my laptop and its being shipped back to acer repair.I wish it didnt have to be itll probably get sent out to someone in florida this time.Grrr.I should have it back by no later then monday.This new guy i talked to seemed so much better then the other girl.Someone needs a firing

 

I have only talked to one lady at acer and she was the only helpful one!!!!

I have talked to alot of acer's CSR and as far as I am conserned they might as well think with there butts.


Never Never Never Never Never Never again will i buy acer

 

I had to send my Aspire in for repair a few months ago and the repair happened without a hitch. Convincing the people at Acer that there was actually a problem, though, was quite difficult.