called tiawan last night/1712smi

helloooo,
i called tiawan last night. How do you sell that?
anyway, I got a whole cabodle of questions anwsered that the folks at texas tech could not answer.
The 1712 smi sqreen has 300 nits of brightness, has a responce time of 25 miliseconds, has a contrast ratio of 350 to 1.
The engineer said the nvideo fx go 5700 video card had 128 dedicated ram on it's card, and that it was not shared from the 1 gig of ram.
I forgot to ask how many fans it has. later, today, I spoke to texas tech about the warranties. I was told that they pay shipping both ways. The other day I was told if you get the three year extended/damage coverage, that acer paid shipping both ways if you dropped it, and you paid same if defective. Huh?
I told the texas tech fellow that I forgot to ask the tiawan fellow just how manny desk top parts were in there, he said he did not know, I asked who made the monitor, and about how the tubes are replaced. he said only the whole screen is, but gave me the manufacture's name and the screens model number. I then asked how many fans were in the unit it. (the next time I call tiawan, I better make a list!)texas tech saidit did not say how many in the manual, and checked the parts price catalog. he said there was no fan listed. I jokingly said 'well, then I guess it doesn't have a fan! One thing I did ask the fellow in tiawan was, how long has this chassis been out, how much longer will it be around, andif, at the end of it's run, I could buy the last version of the motherboard and put it in my unit. He said it has been out nearly a year abroad, that it will have a life of about three years, and baring intel turning it's chips onto their sides again, ala slots 1 and 2(pentium II and III) he said he does not see why not.
My big horror of the day started last night as what seemed to be a blessing. I was not happy with the third party walk in repair options in nyc and nj. When I put my area code in the engine for support search last night, the paramus nj compusa at a&s drive popped up. I was in heaven. I even have their phone number in my lil black book, I deal with them so often. So I get up this morning and call the tech dept, and they tell me they don't know what I am talking about. acer said it was a deal done on the corporate level, and has most likely not trickled down to the stores yet. acer says that all of the products manuals are in comp usa's database and are perused as needed, and that the manuals will be entered, and thatthe techs may not know this. the comp tech disputed that, saying there is no database, and that they aretrained before touching any given product.
meanwhile, I was told by a distributer, that acers's $290 warranty package covered the repair, damage, and was onsite warranty as well. Turns out not so. there are two packages. The $280 extended repair and damage repair for three years, and the $280 onsite for three years. you can combine them for a savingsof $50, coming to $508.
texas tech said 'you don't want the onsite, if its anything but your hard drive, they swap that into a refurb and take your unit away. Gee, I think some would find that a plus... I was also told they don't always have the unit you have, and that it takes a few days to get a responce from onsite. I asked why those that did onsite in the areas were not listed as repair and support centers, he said that they weren't realy upto that capacity.
I was also told acer was working on a modell for comp usa, and that comp was going to start carrying the acer line.
I will believe it when I see it.
I don't know what is going on here, but if I have to mail the unit for repairs, I can live with that. I WAS told that acer is making a majer push into the US market. we shall see. The two stores I saw in nyc that sold and supported acer did not impress me. one had a tech deptthat looked like it was hit by a bomb, the other store would not insert the optical drives for product comparisions via dvd, and they don't seem to care whether you buy or not, in fact, they didn't have the 1712 and wouldn't order it either. to bad, their tech dept looked ok.
what a pain this all is. you know what they say, ignorance is bliss. I wonder what the instance of ulcers are in comparision shoppers like me as apposed to someone who just goes and doesn't 'do their homework'. till next time, zzzzzt!