eRecovery Management failed to produce system discs

I got for my son an Acer Aspire 4520 as a cost effective notebook for an extended study trip and I was pretty much impressed with my first encounter with Acer. It was also my first encounter with Vista HP and I do like it.
The package didn't include any system discs and I understand you create them with Acer's eRecovery Management. I started with creating the factory default discs which required two DVDs. I also chose the option of verifying the data on the burnt DVD. The first DVD got burnt and verified fine but the second DVD failed to verify. This outcome was repeated twice. Acer's tech support was responsive and ordered me a set of discs at no charge, however this incidence casts a shadow on the quality of Acer's packaged support software.

I noticed another glitch: the backup wizards prompts you to insert a disc for burning and when you do that Window's auto play menu comes up and expects you to pick an application to deal with the empty disc. I simply ignored it and the disc got burnt anyway, but this shouldn't happen.
I wonder if and how other Acer owners were able to burn their system discs using this particular Acer SW.

 

The first thing my laptop prompted me to do on the first startup was to burn some recovery discs. This required 3 DVDs, but it seemed to work flawlessly. I'm sure i used the eRecovery wizard.

 

Were you prompted by Windows or Acer's Software?

 

Like i said, im sure it was with the Acer software.