new here ~~ acer 5920 restoring to factory settings problem

hi all

my chum asked me to put his laptop back to factory settings, so I done the Alt/F10 on the Acer logo page to take me to the page to start this. On the Acer eRecovery Management Page I use the restore system to factory default, when I do this I get a message saying D2D32 - Type mismatch and then hangs there forever until you turn it off. I was reading on here about that error code and done what it said to do to make sure that it was enabled and it is. I have rang Acer and they said theres nothing they can do as it out of warranty, by 24 days
He didnt make any recovery discs and hes pissed at me because this has happened!! am not happy myself, as I rebooted 3 other acers with no problems.
Would he need to purchase disks or can they be got free??

thanks

Janet

 

Hi, has he messed around with the partitions?
Chris

 

I doubt that very much as he doesnt know anything about laptops so he wouldnt work around with things and all I done was the alt/f10.

janet

 

Hi, can you not recreate the backup discs then?
Chris

 

hi Chris


tried today to do that but it wont let me do anything.
apart from buy one at nearly £50 is there nething else I can do

Janet

 

Why dont you just install fresh copy of Vista without all the acer bloatware on it, believe me it runs much faster. Anyway you could download the acer stuff from their FTP server if you really want them

 

Hi, what happens when you right click on my computer, left click on manage then on disk managment. What can you see in Disk 0, there should be three partitions with one labelled pqservice. If there isn't then someone has messed about with the partitions, if there is then this http://forum.notebookreview.com/showthread.php?t=11476 thread might be of help....
Chris

 

hi thanks for all the help and advice here.
When I turn the laptop on it tries to start up I get a black screen with ctrl/alt/del in top left corner, nothing happens and when I do alt F10 it will go so far and then give me the error message D2D32 - Type mismatch.
Will try and download vista unto a dvd and see if it will work.
Am going away til monday so I wont be on again until then, will post any results I get.

Thanks again

Janet

 

hey

have looked for a copy of windows vista home and cannot find one anywere all I see are add ons and stuff.....any ideas?

Janet

 

Hi, if you've not got a copy of Vista and your hard drive partitons are corrupted then you are on a hiding to nowhere. The only action you can do is to either contact Acer direct and order some recovery disks or purchase Vista from a store. Personally I'd try Acer as this will get the laptop back to factory settings..
Chris

 

Have got a windows vista disc and when i tried to install it, it wouldnt read the disc,
I had it in when i turned the laptop on, I didnt go to alt/f10 maybe I should have??


Janet

 

Hi, no you should set the bios to boot from the CD/DVD drive first...
Chris

 

hey chris

thanks for all the help here
set the bios to boot as suggested
isnt reading disc
i am at a loss here so am giving it back to him and he can get someone else to fix it

janet

 

Ok, no problems, sounds like it might be some hardware issue..
Chris