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    unable to read blu-ray on Acer 6920g !! please help

    Discussion in 'Acer' started by Rodmanu, Oct 16, 2008.

  1. Rodmanu

    Rodmanu Newbie

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    Hi,
    I tried to read a blu-ray disc yesterday, it opens Acer Arcade Deluxe and then I get a black screen, nothing happens... :confused:
    When I purchased the laptop I tried the sample blue-ray that comes with it and it works perfectly, but apparently not the blu-ray that I rented yesterday. Do you guys think it might be a zone issue ? I am in canada and I have the zone set to A, so it should be ok.

    I already upgraded to the version of Acer Arcade Deluxe.

    Anybody had the same problem ?

    Thanks in advance for your help !
     
    Rodmanu, Oct 16, 2008
    #1
  2. matmat07

    matmat07 Notebook Evangelist

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    Used a video driver that didn't have WHQL certification?
     
    matmat07, Oct 16, 2008
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  3. Rodmanu

    Rodmanu Newbie

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    I am not sure, I am using the driver I found on the acer FTP site: ftp://ftp.support.acer-euro.com/notebook/aspire_6920G/vista/Drivers/

    The one I last installed is VGA_nVidia_8PGS_8ESE_v7.15.11.7451_Vistax64.zip

    what I can't explain is that I can read the sample blu-ray that comes with the laptop but not the ones I am renting... I tried another one yesterday night. But I noticed I have an error message on the background, it says something like that: Acer Arcade Deluxe is not compatible with the color display and Windows had to switch it to Windows Vista Basic.
     
    Rodmanu, Oct 17, 2008
    #3
  4. FallenAngelShin

    FallenAngelShin Newbie

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    First - try to use another blueray disc, its is very likely that the disc have scratches and are unable to play - try a new disc.

    Second - Uninstall Arcade Deluxe and re-install(I personally would do a complete system restore).

    3rd - Contact Acer for help, most likely if the above can't be solve, you would have to send in for repair
     
    FallenAngelShin, Oct 18, 2008
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  5. whillis

    whillis Newbie

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    I had the same problem after upgrading Acer Arcade. Try reinstalling the version from the restore DVD.
     
    whillis, Oct 31, 2008
    #5