M17x DPC Latency

mods can get banned but super mods cant.

 

But what did he do to get banned is what has me wondering lol.....means a supermod had to ban him? And there are only a few of them right?

 

lol maybe he banned himself o,o

what are the chances of getting a full refund instead of an r2 in my case? the m17x is a replacement for my xps1730 and its over 4 months old.

ive been monitoring the r2 forums and though they say a bios fix is close, i dont think i trust dell anymore. id rather get my money back

 

you can try, but since it is a replacement for you I would say it is HIGHLY unlikely

 

Ruby i would say you got no chance of money but maybe something else in Dell range.

 

You don't have ASPM (Active State Power management) enabled do you?

it caused my laptop to lock up on battery power

 

how does one disable this, I am very interested

 

Its in the BIOS settings of course

under the graphic settings

ASPM (L0s/L1) should be disabled

 

Yea whats up Batboy? Did you forget about Valentines Day??

 

I sure hope you are right. I have asked for a replacement(a new perfectly functional m17x system instead of the partly functional system they sold me). No answer has been given until now though(sent the mail one day ago so perhaps I should give Dell a day or two).

 

Guys, if you want your money back, it's simple. Chip the PC back to Dell, call your credit card company saying that the PC is not working properly and that Dell has not done anything fair to replace it with a working PC.

The chargeback will be won everytime as long as you have the tracking number for the returned PC.

The only issue is that Dell after that has the right to not allow you to purchase credit card after that.

 

Nearly another week has past & nothing from Dell.That give us your service tag etc etc was just a way of gaining more time.Its a poor show they have had nearly 5 weeks to solve this since A03 .

 

well the dell tech just finished installing my ATI cards. And so far all green bars. on dpc checker. No audio stuttering and games run smooth. I play ME3 and STO as of lately. I notice a difference

 

This is what I got for asking very politely for a replacement...

I am very angry and I have now sent him a proof where the red spike is 233655 us and the simple game called Star wars Battlefront II is having stuttering voices and even crashed twice?? Never did that on my low profile hardware desktop...

Unbelievable!? Even the final solution thing is unbelievable. Did I pay them so I could bandage my new laptop? Waste of money and extended insurance...

 

Very nice Ax. Hope it stays that way.

 

so what were you banned for bayboy?

 

the reports of my demise have been greatly exaggerated. I was able to break free from the Carbonite so no need to worry

 

good, i started a hunger strike in your support batboy... now i can get a tillapia burrito.

[update] John told me he would get my ownership transfer taken care of and he did. As of today it's all good. So say what you want about him, he comes through.

 

I have no doubt on John's commitment to resolving this. Great to hear he was able to fix the ownership issue. I have been saying it for some time now, John appears to be doing the best he can. No need to flame the guy. As they have indicated, Dell is trying to resolve the issue as quickly as possible.

While BIOS A03 did not fully resolve the issue, it did in fact reduce DPC Latency - not just showing on the checker, but also confirmed via Process Hacker. So, this was not just an eye candy fix.

Hopefully the next attempt resolves the issue completely, both under Vista and W7.

 

Indeed I am glad to know that your machine works

At least that means that not all of these beautiful m17x are defect and that I might still be able to get a flawless one

 

For a flawless one either install Vista (I assume you have NVidia GPUs) and stay with them until they release a new fix for win 7, or install ATIs.

 

i posted a few steps to follow to produce red spikes.

anyway can you run dpc latency and scroll a pdf file pages? preferably with pics.

 

My integrated card is NVIDIA but the scary part is that my hybrid card which it came installed with is ATI HD 4870. So the ATI story simply just don't hold. So my m17x has an issue even though itt came with ATI HD 4870 pre-installed. Perhaps I am jinxed...

 

I assume that you have the integrated and the hybrid turned off. Did you try installing win 7 from scratch? Format and install all the drivers? Try to eliminate the software factor so you can concentrate on the hardware part.

 

here is with iTunes playing a song, STO playing, PDF scrolling, and Firefox with 2 tabs open.

http://i50.photobucket.com/albums/f349/axthomson/printscreen.png

 

I allways turn the integrated of and run the ATI card. This way I hardly ever hear the high pitching sound I have tried to install the Bios A03 as instructed step by step but whenever it starts to flash my bios the laptop crashes So integrated turned of and hybrid turned on. The issue here is that I can keep on reinstalling win 7 and all the drivers but as a student at a department of computer science I can sadly not use to much time on this issue(due to a heavy workload in our courses and projects) which was also why I in the first place purchased an extended guarantee for 3 years with repair on the next working day at my place wherever that would be. I might try it again in a few days, but it seems like many people around this forum claims that it won't get completely rid of the high latency issue Anyway thanks for your suggestion

 

I think you just mentioned the culprit...

 

For sure

 

So the unresolved issue specialist called today said the atis are no longer a viable fix. Told me point blank that my only option was to wait for a fix from them. So they are basically telling me that my warranty is no good and I have to use a broken computer. He told me this problem has no eta for a fix. I want to slap someone.

 

lool you think you will get rid of me.

run dpc latency checker
run the pdf file and keep pressing-scroll the pages when in FULLSCREEN presentation!
check the continuous red spikes

also run dpc latency checker.
then open firefox in fullscreen
then close firefox
check the red spike!

man dont try so hard to show us green bars. i cant do more and show you only green bars. it depends on the time and occasion you see them.

 

I will make an educated guess here that they need them for the R2... my advise is to try again another day, it took me a month, so don't give up.

 

A month That is outrageous

 

I took me just saying i want to talk to a supervisor.. after this they needed 10 seconds. lool

But i have really explained them that i have done everything and i completely know the situation.

 

Do you think this has to do with your system being a replacement?

I'm going to call in tomorrow after waiting a few days since my case was escalated and I really hope they don't tell me something like this. I assume they just couldn't give you an R2 replacement since yours is already a replacement? Seems like more and more people have been getting R2's...

 

I guess I should call myself lucky

 

That's what I think if they don't make me happy next time I call I will contact the b.b.b. to see what happens . I still have 110 days left on my nbd warranty from my 1730. I think that they have notes so whoever I talk to Is going to say the same thing. So the b.b.b. might be my last resort. I think that the fact they replaced my faulty computer with another faulty computer is crazy. I still have my 1730 that they put the new 9800 gtx in maybe I should hold it hostage.

 

Why is it that support always ends up telling us about the fix? And without telling us anything we don't already know...

One of the first things I told the guy I talked to was that the fix was taking too long and I wanted something to be done about it, but the last thing he told me was that "Dell is working with Nvidia to resolve this issue"

 

And they told me yesterday by mail that the ATI card did not have an issue... lol! two days ago their was an issue with the ATI cards according to Dell(I have all the mails to show this circus) and when I asked for a replacement their has suddenly not been any issues with the ATI cards. And now claxdog is being told that the ATI wont be a reliable solution when he wishes a swoop... lol!

Could they please make up their minds here? Hmmm. By the way it could look like my warranty is no good either... That is not funny...

 

my tech now tells me they are testing the r2s for the issues i mentioned(flickering and throttling) despite me pasting the link to the r2 lounge and the issue thread and the official dell blog by john b.

looks like a replacement is reallllllly far away..

 

Hmmm... Bad sign indeed...

 

I was just running Second Life, playing a Windows Lossless file with the Zune player, streaming audio with Foobar2000, Outlook open, Firefox open... For a whole two minutes, nary a spike over 1000.

Yet, when my PC sits idle, 65k spikes every 5 seconds? My take on this... I'm guessing that if you run your machine hard enough and use a measurable amount of the hardware resources available, the BIOS/Drivers/Win7/squirrels do not adjust the clocks or whatever they do when idle?

Just observations. Sure the hell wish this would get fixed sometime soon. Another M1730 refugee here who's growing increasingly frustrated with this situation.

While typing this, only the DPC checker is running with Firefox open and a no spikes either. So, in short, this is like the rattle in your car you can't find or replicate when at the dealer. Not a single spike in over 5 minutes.

BIOS A03, Win7x64, QX9300, GTX280x2, 256x2SSD RAID0, 6GB 1333 RAM, 11 Stepping

 

Basically, the problem is noticeable when changing states from heavy to low GPU load. i.e browsing from a page with heavy flash graphics to a page with lets say plain HTML, or listening to music using visualizations and close the program after a while. At least that's how I could easily reproduce the problem to an agent while on the phone.
If you constantly utilize the GPU with heavy load the latency won't be that noticeable.

 

i ve posted multiple times how to reproduce red spikes which i think are the same on every nvidia chipset with ATIs so i wont comment on your post.


Stamatisx have a look at the huge red spike

http://i45.tinypic.com/auiipx.jpg

 

I see, can you reproduce the spike?

 

no i cant. it occurs randomly and it seems it occurs more on high performance but not sure for this. no problem really as it occurs rarely but its just to show you the chipset part of the issue.

 

can you run a benchmark and keep the DPC latency checker on, in the background? No need for top scores, so preferably stock speeds for everything.

 

I get red spikes just for writing an email or having a PDF file open. If I constantly move my scroll cursor up and down I will get even more yellow and red spikes. If I play games the red spikes can be rather demonic from time to time. So my impression would also be that the latency occurs when some rather demanding graphic processing work is needed to be done. So yes I can reproduce these red spikes by scrolling the PDF file. The yellow spikes are always present...

 

That's from day one you got the laptop?

*EDIT*

The problem is located here, try to successfully install the A03 first and then check.

 

those spikes can be reproduced. the huge one cant be reproduced for me.

Stamatisx i will try what you said.

 

Aristotelh, Dwarf King is on A02. That's why he probably has the red spikes we all know.