M17x Order Status Discussion - Part 3

Use EPP if at all possible. If not then the Blackhawk team.

 

i found that blackhawk team are very attentive through their facebook page. they helped me with everything that i needed even though i ordered through EPP.

 

I want to know how to get the 15% E&A coupon they talked about on facebook.

 

I'll ask them.

 

What is this 15% E&A coupon?

 

Electronics and Accessories 15% off coupon for people that join team Blackhawk page on facebook. but it ended couple of days ago.

 

No dice, replacement card fixed a lot of the major issues, but I am getting a jittery screen in game every once in a while. In fact the screen will move really quickly to the left, right, up or down every once in a while in game.

I just uninstalled/reinstalled the ATI dell drivers. I am about to try out the 10.3 drivers, but wanna check to see if maybe the tech reverted my bios for any dumb reason. I will report back with my findings.

 

Well, here in Aussie land I ordered 4 days ago and my status has not moved from 'Order Received'. It says that I should have an EDD within 3 days but apparently not in my case. Not sure if I should contact my rep or just wait to see what happens. My guess is that I am being delayed by the same things everyone else is, i.e. part shortages.
Did anyone else in Australia have a similar wait time for an EDD?

 

Just got a e-mail from Dell:

"I got with my resolution specialist about why the order was still in Pre-production. Looks like some of the parts on the system are still out of stock. Once we get all the parts in the system will then hit In Production, which is when they will start the build phase of the system.

Sorry about the inconvenience, hopefully we can get it out to you soon!!"


Don't think mine m17x-R2 will hit the EDD..........

 

Yeah, this doesn't seem to good IMO. lol

This pre-production stage is killing me....

 

Maybe I shouldn't cancel my G73........

 

It'll be worth it.

 

This system is worth all the troubles of waiting and tweaking.
You'll be a happy gamer when it's over.

 

Thanks guys.

 

I am sorry if this has been answered. Does it really take a month to get a G17X R2? If so, way? The Graphic card? Just wondering.

 

Whats a G17x? If you mean M17x-R2, then yeah its the video cards thats holding up production. The G73 is on backorder everywhere too, but just because of high demand.

 

You'll never get a straight answer - the customer care reps and service people have almost no clue why things are delayed - everything they say is simply to keep you on the hook and not cancel your order

My unit took 8 weeks from order to delivery (1/17 -> 3/19)

If you really want this laptop my best advice is close your eyes, go about your daily life, and one day it will arrive

you'll drive yourself nuts watching it everyday, and all the phone calls under the sun won't change anything... trust me...

 

good answers, thank you.

 

Neutron you hit the hammer on the nail.
Remember Good things come to those that wait. It will be worth it in the end.

Ordered 5 Mar10, Space Black, i7 920XM, 8GB, 17-inch WideUXGA RGB LED, ATI HD 4870 in CrossfireX, Raid 0 (2x 256GB Solid State HDDs), Windows 7 Ultimate, Blu-ray Reader.

 

Well, you can see what the hold up is for any system on Dell's configurator.

I just looked and this is very good news! Yesterday the 4870's hit a 9 day wait but now it came back down.

 

Hi guys,
Only problem I've had so far is I keep compulsively checking the order page every hour or so... It's gonna be a long 4 weeks!

 

Mine says In Production when I pull up the actual order page.

What does the phone status tell you? (if you are in the US call 800-283-2210 and press options 4, 2, 1, 1)

 

"In production in the build stage"

 

Wow.

I am quite surprised. Good news, for you at least, and am hoping good news for the rest of us. lol

And you will most likely get it before your current EDD.

 

I'm in pre-production and ordered last friday

 

What does your phone status say currently?

 

Replacement order #3 of my R1 to R2 was finally put through by my customer resolution specialist yesterday. First time they ordered an R1, then they downgraded my screen and graphics card, this time the ram was lowered. Hoping they will just let me swap out the ram myself on arrival as I'm really over the delays. Started this process over a month ago!

 

ok I think i pissed my rep off some how because I've been emailing him and trying to call him but I get no response through email and I get his voice mail every time I call but then I just tried skype and he finally picks up but I pretended I got the wrong extension because I was in shock that a rep would actively avoid contact with a customer.

 

Pre-Production.

Ordered 3/21 EDD of 4/19.

 

You're not making a mistake The system will be more than fine for a couple of years and you'll always have a chance to upgrade.

See who's joining the club, hehe.
Welcome aboard!
Oops, I'm partially abandoning the ship (my lappie is to become my wife's primary gaming rig).

 

How long have most people's systems been in the "build stage"? Mine has been for about 3 days, and I was just curious how long it usually takes.

 

Thank god my rep just wants me to do the RAM upgrade myself, I was about to freak out if I had another delay in this order.

 

Wow, this wife actually play something other than Solitare or Bejeweled on the M17x?

 

Probably world of WarCraft

 

My wife is currently addicted to Dragon Age & King's Bounty and is very much looking forward to playing them on the new lappy.

 

My replacement m17x R2 was approved on 3/15 and was ordered by resolution center but when checked on the status page estimated delivery date is unavailable. Anyone who is getting replacement having the same problem?

 

Is your replacement In Production / Build or is it in Pre-Production?

 

It says it's In Production/ Build Stage. But it went to In Production right away without pre-production or processing.

 

lol they just don't want to build one for ya sleey0. I think dell is aware of your notorious printer.

 

Maybe.

Alas, I am not the only one stuck in pre.

Hmmm.... Maybe the others have the same bad habit of RMA'ing systems. Maybe I should start a poll lol

 

I have the exact same issue as you, same status ordered 3/23

 

That's exactly the games my wife is playing - Dragon Age, King's Bounty, a few older titles (BG series).

 

Been in pre-production for 7 days.

 

Been in pre-production for 10 days.

 

What part of the US does our Laptops ship from?

Just a thought; Maybe those who are stuck in pre-production ordered a certain component that is out of stock at the moment? That's how it was when I had to wait months for my Car.

 

Been in pre production for 22 days here...

 

^ I lose. But damn! 22 days!?!? I hope mine doesn't get delayed that far.. It sucks because my M15x took a week to arrive.. yet M17x doesn't even go into production after 10 days. During the first week I had my hopes up saying it will come within a week just like my M15x. Sigh..

 

The M17x-R2 really is a rare jewel. I'm super careful with mine anywhere I go. Last night I was at a Hilton and I made sure there was nothing on the desk there that could potentially scratch it ha..

 

^CSI status... dusting for even the smallest particles and clean and wipe everything off before you land your laptop haha!

 

Rock on!

Yeah, my wife loves the BG stuff as well. The game she's most looking forward to is Starcraft II. I can't blame her.