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    M17x Order Status Discussion - Part 3

    Discussion in 'Alienware 17 and M17x' started by BatBoy, Mar 27, 2010.

  1. suhornetfix

    suhornetfix Notebook Enthusiast

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    In Production for 28 days.
     
    suhornetfix, Mar 31, 2010
    #101
  2. Shadowist

    Shadowist Notebook Enthusiast

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    Mine shipped from Nashville o_O. Picking it up from Delaware today :3
     
    Shadowist, Mar 31, 2010
    #102
  3. suhornetfix

    suhornetfix Notebook Enthusiast

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    Shadowist,
    Hope it is all that I expect, enjoy your new toy.
     
    suhornetfix, Mar 31, 2010
    #103
  4. sleey0

    sleey0 R.I.P. AW Side Topics

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    That's crazy. lol

    I give Dell until the end of this week to get my order into production, otherwise I will have to buy something else.

    I know I said I wouldn't because it is too big of a monster, but the X8100 might be next.

    It's sad when you could get an M17x quicker WHEN IT FIRST LAUNCHED BACK IN SUMMER OF 2009 than now.
     
    sleey0, Mar 31, 2010
    #104
  5. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    No RGBLED!!!
     
    Mandrake, Mar 31, 2010
    #105
  6. jaynus

    jaynus Newbie

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    Hi everyone -

    Been lurking all month while waiting for my order; just got my first delay notice, so thought I would post info. Also - noticing orders on the same day as mine are being delivered - kinda poopy. Anyways - I know the price has already dropped some (rgbled); can anyone give advice on how to go about calling and getting compensated for that difference and my delay? Do I only ask for free stuff? Price drop? Threaten to cancel? Ask for manager right away? Call or email?


    Ordered - 3/5, EDD 3/31
    In Prod - 3/6
    Delay Mail - 3/31, New EDD 4/7

    system: space black, i7 920, 8gb 1333 DDR, daul 1gb ati, rgbled, 2x320gb 7200rpm HD RAID-0, intel wifi /w MIMO
     
    jaynus, Mar 31, 2010
    #106
  7. doublee

    doublee Notebook Evangelist

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    Finally! I checked this morning and mine went to production/building stage. Sleepy0 DO NOT cancel your order! It's going to go into production within 4 days from now since you ordered on 3/24. Don't lose hope!
     
    doublee, Mar 31, 2010
    #107
  8. Malignant

    Malignant Notebook Ninja

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    I ordered last friday the 26th and even mine just entered the build stage
     
    Malignant, Mar 31, 2010
    #108
  9. kilthro

    kilthro Floating in Space

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    Yes mine is the same as it is a replacement system... Even my R1 replacement system had the same thing displayed.. Its kinda like we dont want you to know and you will get it when you get it... ahaha

    I am the same way when i travel.. I even wipe the desk down with cleaning cloth to make sure nothing gets on my notebook... You would be surprised at the crap that still comes off the desks in those rooms... I even travel with a power strip as most hotels dont have enough plugs for me without removing all the lights in the room... 2 Laptops, cooler for M17x, two cell phone chargers, and a network switch if needed due to one wired jack in the room...
     
    kilthro, Mar 31, 2010
    #109
  10. sleey0

    sleey0 R.I.P. AW Side Topics

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    I ordered on 3/21, not 3/24.

    Like I said, I need to see movement this week.
     
    sleey0, Mar 31, 2010
    #110
  11. sleey0

    sleey0 R.I.P. AW Side Topics

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    hahahah

    Mine is in build now. Too funny :)

    I just checked about 30 minutes ago and it was still in pre.

    Guess Dell does want my money after all....
     
    sleey0, Mar 31, 2010
    #111
  12. doublee

    doublee Notebook Evangelist

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    Did you just check? Is it still in pre-production?
     
    doublee, Mar 31, 2010
    #112
  13. kilthro

    kilthro Floating in Space

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    I have been waiting since the beginning of March. I haven't pressed the issue with a rep since I dont want them messing with it and possibly canceling the order or removing an item off of it.. I will just wait patiently for it.
     
    kilthro, Mar 31, 2010
    #113
  14. doublee

    doublee Notebook Evangelist

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    So alot of us is in building stage now... Kilthro, you're still in pre-production stage?
     
    doublee, Mar 31, 2010
    #114
  15. kilthro

    kilthro Floating in Space

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    Production "build" I was only in Pre for a day at the beginning of the month and it went to build...

    I did check the dell configuration page and seen that ATI was on back order and the rumors of the RGB LED slowing things down..

    SO the corporate person did say i would have the computer within 12 days... That has passed now...

    So I am waiting... lol Was hoping that I would have it before next week when I have to travel a few days with work.. I really hate using the CCFL screen in mine right now.. so annoying... And the other issues are getting old but it will be worth it to put up with them as long as I get the replacement.
     
    kilthro, Mar 31, 2010
    #115
  16. WaHaHa

    WaHaHa Notebook Guru

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    Mine just turn into build stage too!!!
     
    WaHaHa, Mar 31, 2010
    #116
  17. sleey0

    sleey0 R.I.P. AW Side Topics

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    Maybe we all will get a new batch of cards and cf cables.

    Ones that work well ;)
     
    sleey0, Mar 31, 2010
    #117
  18. kilthro

    kilthro Floating in Space

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    ROFL yes!! Key point.. Ones that work!
     
    kilthro, Mar 31, 2010
    #118
  19. WaHaHa

    WaHaHa Notebook Guru

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    Please tell me that is true. Hahahahaha.
     
    WaHaHa, Mar 31, 2010
    #119
  20. FullSailDan

    FullSailDan Notebook Enthusiast

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    Mine just went into build stage as well... looks like they are moving right along.. should be about 2 weeks from here if it goes like my past M17x orders
     
    FullSailDan, Mar 31, 2010
    #120
  21. sleey0

    sleey0 R.I.P. AW Side Topics

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    I have a resolution rep that is trying to push mine up the hotsheet. lol

    I should know late today or tomorrow if my expedite was approved (once it is approved then it usually takes 1 week = 4 days build, 3 days boxing).
     
    sleey0, Mar 31, 2010
    #121
  22. kilthro

    kilthro Floating in Space

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    My rep said they did that but um... I am still waiting...
     
    kilthro, Mar 31, 2010
    #122
  23. FullSailDan

    FullSailDan Notebook Enthusiast

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    yeah, my rep did that for me. still waiting on an EDD though.
     
    FullSailDan, Mar 31, 2010
    #123
  24. sleey0

    sleey0 R.I.P. AW Side Topics

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    Did they say they got the approval from manufacturing? Or did they say that they are putting the request / put the request in?

    There is a pretty big difference between the two ;)
     
    sleey0, Mar 31, 2010
    #124
  25. kilthro

    kilthro Floating in Space

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    They prolly just put in the request... and obviously it was prolly denied or I would have it by now..ahaha
     
    kilthro, Mar 31, 2010
    #125
  26. hxxp

    hxxp Notebook Enthusiast

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    Order Date/Entered pre-production: 3/16/2010
    Entered build stage: 3/31/2010

    Well, checking on it only once a day wasn't so bad I guess...
     
    hxxp, Mar 31, 2010
    #126
  27. deltaone45

    deltaone45 Notebook Deity

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    Still waiting for the replacment rep told me the factory had moved manufactering of the machine to another one so maybe thats what everyone else is talking about going to production then to pre then back againn.
     
    deltaone45, Mar 31, 2010
    #127
  28. s0ysauce45

    s0ysauce45 Notebook Evangelist

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    Heh, I moved into build today too.
     
    s0ysauce45, Mar 31, 2010
    #128
  29. 5150Joker

    5150Joker Tech|Inferno

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    Congrats on the build milestone fellas. Just a few weeks to go!
     
    5150Joker, Mar 31, 2010
    #129
  30. JCrichton

    JCrichton Notebook Evangelist

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    Mine's been "In Production" for a while now.
     
    JCrichton, Mar 31, 2010
    #130
  31. CFrolander

    CFrolander Notebook Guru

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    Question for you guys, Mine is in the Production phase which I imagine it will be for a while now. On the phone they say "In production in the Build phase".

    Are they always going to tell me the same thing on the phone as they are online? Or is one updated more quickly or more precisely than the other?
     
    CFrolander, Mar 31, 2010
    #131
  32. Malignant

    Malignant Notebook Ninja

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    The phone status updates quicker and is more reliable than the online status.
     
    Malignant, Mar 31, 2010
    #132
  33. sleey0

    sleey0 R.I.P. AW Side Topics

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    The main benefit of using the phone order status is that you can get more details about you order (ie Build, Boxing, etc).

    The online will stay In Production until it ships.

    I remember way back when I first started buying Dell somputers that you could get the detailed order status online.

    It would actually show each stage with a short summary of what that stage meant and a check mark to show that you have passed that stage and are on the next.

    That was back in 2000 or 2001. lol

    I wonder why they changed it......
     
    sleey0, Mar 31, 2010
    #133
  34. JCrichton

    JCrichton Notebook Evangelist

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    Is this via the automated line?
     
    JCrichton, Mar 31, 2010
    #134
  35. CFrolander

    CFrolander Notebook Guru

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    yeah, 1-800-283-2210 options 4, 2, 1, 1, then your order number
     
    CFrolander, Mar 31, 2010
    #135
  36. JCrichton

    JCrichton Notebook Evangelist

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    Ah.

    I was trying this one: 1-800-433-9014

    Found here.

    Thanks!
     
    JCrichton, Mar 31, 2010
    #136
  37. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    I ordered Monday, and its "In Production" already, I guess that's good.
     
    flynnaz, Mar 31, 2010
    #137
  38. sleey0

    sleey0 R.I.P. AW Side Topics

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    Well, normally an order will go right into production the same day you order.

    However, a few of us got stuck in pre-production for a while and that is why we were discussing it,

    Your order is fine, flynnaz.
     
    sleey0, Mar 31, 2010
    #138
  39. s0ysauce45

    s0ysauce45 Notebook Evangelist

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    My rep claims that my expedite request was approved, and that my EDD should reflect it. Thing is, my EDD has not changed at all from what the website showed before I even ordered. Is he lying? :O
     
    s0ysauce45, Mar 31, 2010
    #139
  40. iummmhii

    iummmhii Newbie

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    Is yours replacement? and your EDD is "Temporarily Unavailable"?
    Mine has been temporarily unavailable for two weeks. now.
     
    iummmhii, Mar 31, 2010
    #140
  41. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    try the phone number, it seems to be more up to date.
     
    flynnaz, Mar 31, 2010
    #141
  42. CFrolander

    CFrolander Notebook Guru

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    Yes and Yes, what does yours say when you call it in the phone number I gave?
     
    CFrolander, Mar 31, 2010
    #142
  43. s0ysauce45

    s0ysauce45 Notebook Evangelist

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    No difference in the website EDD and phone. It doesn't make sense that an expedited order has the same EDD as non.
     
    s0ysauce45, Mar 31, 2010
    #143
  44. sleey0

    sleey0 R.I.P. AW Side Topics

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    Because the EDD doesn't change at all until your system ships.

    Doesn't matter if a rep expedites or not, the EDD doesn't budge. lol
     
    sleey0, Mar 31, 2010
    #144
  45. mfractal

    mfractal T|I

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    congrats to everybody that entered the "in production" era :)
    just a little while longer and you'll be enjoying a hell of a beast!
     
    mfractal, Mar 31, 2010
    #145
  46. s0ysauce45

    s0ysauce45 Notebook Evangelist

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    Ah I see. Well the rep claimed that the EDD should reflect the expedite authorization.
     
    s0ysauce45, Mar 31, 2010
    #146
  47. iummmhii

    iummmhii Newbie

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    It says "In Production - Build Stage". My Customer Resolution Center guy is not emailing me back.
     
    iummmhii, Mar 31, 2010
    #147
  48. flynnaz

    flynnaz I am a Night Elf Mohawk!

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    The two are off by a day from each other for me, the phone says one day earlier. lol
     
    flynnaz, Mar 31, 2010
    #148
  49. sleey0

    sleey0 R.I.P. AW Side Topics

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    That is normal, BTW.
     
    sleey0, Mar 31, 2010
    #149
  50. darkloki

    darkloki Notebook Deity

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    Man I'm like a little kid so anxious for the PC to get shipped to me, lol. This will also be my first ATI card since the Radeon 9600... Should I be worried? Yes I got 'em in Cross Fire.
     
    darkloki, Mar 31, 2010
    #150
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