M17x Order Status Discussion - Part 3

I just got my PC and I am so mad, it's been used before. There are fingerprints everywhere, the back has scratches and there was no plastic sheet cover for the keyboard. The manual is missing 10 pages... Pages are torn, the PC is dusty... I AM PISSED

 

Call Dell and raise up a storm. Thats unacceptable.

 

They usually ship within 2-3 days of hitting boxing, and thats including weekends.

 

Use the phrase disrespecting the customers because that's what it is. A friend of mine got his and it wouldn't even power on.

 

For good reason too! File a complaint; unfortunately they arent in their offices until tuesday morning for the US at least. I feel for ya man

 

Send it straight to Team Blackhawk or [email protected]

 

This is really not acceptable for the price of these PC's

 

Tuesday??? No they work tomorrow right...

 

If you guys knew how mad I am right now. This just ruined my whole experience.

The ATI catalyst only recognizes one card not sure why.

 

Tech support is open but the customer care guys to handle returns are not open on the weekends.

 

They will hear from me on Tuesday then.

 

I just hope that it's not the Logan guy that screwed me over with the 12% discount not telling me that he was selling me a refurbished. Would it say on the invoice if it was a refurb?

 

The dude from Facebook? Contact him through facebook asap and tell him.

 

Yeah, I am going to do that but I can't find his stupid facebook thing anymore. I am going crazy...

 

Wow Joe I'm sorry to hear you got a wrong computer.

This is the Team Blackhawk page on Facebook:

Login | Facebook

There you can find "Logan at Dell". It says they work during the weekend as well. I'm sure it was a mistake. Crossing my fingers.

 

Just sent him a message, let's see what he answers

 

Thank you so much for your help

 

Hey np. Yeah there is no way he deliberately sent a refurb since you clearly ordered crossfire - and they don't exist as refurbs.... yet. Unless you came from the future and the bottom plate says "Dirty Scrubz"

I can only imagine how it felt opening it... but it will work out. The Blackhawk team seems relatively good.

 

I would ask for some free stuff if I had received a second hand laptop.

 

I just don't want that laptop. I want a new one. The palm rest is not even the same color tome than the rest of the PC. It's like on my R1 slightly used and scratched. It's absolutely crazy.

 

You need to take pictures and show us and for documentation

 

Sure but I am not sure what you will see on pics. I'll do that right now.

 

The pictures don't show much, maybe tomorrow we sunlight it will be better.

 

Sorry Joebarchuck, It's seems to me that you get a (baddly) refurbished one. Some years ago I get twice, one after the other, two refurbished instead of a brand new "virgin" machine... It's a shame!!! for a company like Dell.

 

I decided to give the PC a try and the Windows benchmark does not even work. The PC keeps crashing. OMG

I think I have the 150w adapter but not sure. I am dying at of anger right now.

 

Here guys some pics...

The pics are taken after opening box and turning on PC. I have never seen such crap in my life... The PC came used with dust, the plastic cover on the keyboard and screen were both missing. My whole experience is just ruined.

Dead Pixel:


Power Adapter:


Palm Rest: you can see it was used before.


Palm Rest: you can see color difference. My M17X R1 has none whatsoever.


Scratched Back:


Manual and Sticker: The manual is missing about 10 pages, the sticker was obviously used before...

 

Are the specs the same as what you purchased?

 

The pics are taken after opening box and turning on PC. I have never seen such crap in my life... The PC came used with dust, the plastic cover on the keyboard and screen were both missing. My whole experience is just ruined.​

No doubt that this is a refurbished.

Joker also get what's seem to be a refurb machine:"You guys should inspect your new systems carefully. I was looking over mine today and noticed the paint on the front was about to chip off. I barely touched it with my finger and off it came..." ​

So, what's that telling us?
I also would like to know (if some "officials" at Dell/AW are reading this forum pages) what is the testing procedures BEFORE they box/ship a machine like this?
I try to found the details of the process (if there is one at all) but didn't find... maybe someone can orient me?

 

Was it bought as a brand new system or is it a replacement for another one you had?

 

Mine was bought as a bright new system. I think what happened is that they had lot's of refurbs and they tried to just give them away.

This PC is going back and I will order in a few weeks again to make sure they have cleaned their inventory of refurbs. I am in complete shock.

 

I asked for a new system too, so I better not get a refurb, especially considering I ordered 5/17 and it still has not even shipped yet. If I get a refurb I am gonna raise hell with Dell!

Yeah, Joe, I would escalate your complaint to a manager, because you paid for a new system, not for a refurb!!! This is simply, quite unacceptable.

 

Yep agreed. I just don't understand what the heck happened there. If the PC was a flawless refurb I would be mad but not like right now. Dead pixel, manual has been used a million times and is missing pages, scratches, etc... That's just too much. I feel like this was the PC of a tech guy there and he got mine and shipped out his thinking I would not say anything.

 

The scary thing is they seemed to do the same thing to Joker too!

 

I know how you feel.
Mine arrived on Wed with 3 dead pixels right in the middle of the screen and I already ordered a replacement the same day. I thought I've been unlucky but apparently it's Dell who keeps dropping the ball. This is my third M17x this year and they all came with some defects, so I had to return them. If my replacement arrives with any flaws in it, I'm raising hell. For the price we pay, these systems should be delivered in perfect condition. It seems that all these returned systems might be somehow sold as new to other people. That's really not cool!

 

Damn Joe, that's worse than what happened with mine! Sorry to hear bud! My system's paint rubbed right off and the part where it rubbed off seems dented a bit. Given the lack of performance and heat of the 5870s, I'm likely returning mine for a full refund and keeping my R2 with 4870s. This headache just isn't worth it IMO. Honestly, I'm almost considering getting a Clevo at this point, I just wish they had a metal chasis and I'd be all over it.

 

man you guys got me worried with my replacement coming pretty soon from the states. When I receive it im doing a thorough Eye of mordor on my system im not leaving anything unlooked but at the same time if its so small that i would hardly notice, ill keep it for the time being until i get home for a speedy replacement without all the hassle of my fam sending it to me in iraq, again.

 

Yeah I get you. I agree it is not worth the efforts. I think I will return mine too and re-order in about a month.

I am still an Alienware fan and mistakes happen but it looks like this is not a mistake more the acts of a company that just does not care.

 

Joe, Joker (and everybody suffering/interested): This is why I have insisted in asking for some reliable info (not just opinions) on the post-production testing/boxing processes at Dell/AW. Customers have the right to know, especially when the prices (and expectations) go so high, what exactly is going on with their orders/investment. Buying Dell's AW can't be as buying some fast (or junk) foods...

Recommended: http://www.consumeraction.gov/

 

If it is not a replacement then that is very fraudulent on Dell's part. Did they install the nameplate you specified on the bottom of the laptop? If so, I would think that would show they had intent to give you a used system. If not however, then it could be that yours was mixed up with a refurb replacement system. It seems also that Joker received a laptop that was probably dinged during assembly rather than being a refurb. Both of your situations are very unfortunate.

 

Mine has shipped! EDD is 6/2 with NBD delivery

 

Good point. If there's your own nameplate on the bottom, and the invoice shows you ordered a new system - the proper name for that would be 'an attempt of a fraud'.

 

Nice, when did you order?

 

i ordered may 20

 

I'm going on my 4th day of boxing.. I was in build for less lol

 

Well... its a big box..

 

Just checked, and I'm shipped! It took less than a week (by a few hours) from ordering to shipping. With NBD it should be here at the latest Wednesday, since tomorrow is a holiday, but I'm hoping they still work and it'll be out for delivery on tuesday

 

Do I have to be at my house to sign for the laptop or can I just put a sign on the door that says leave on porch?

 

Mine said indirect signature which means either me or a neighbor. And, I wasn't about to let a neighbor sign for it.

 

Has anyone ordered around the 21st and has reached boxing stage yet? I'm still in production.. I think the delays are starting back again.

 

My friend is in the same situation as yours. ordered 21st from US and still in production. but it's weird that someone ordered 23rd and was shipped yesterday