M17x Order Status Discussion - Part 3

My replacement order just went through for the R2 with 5870s. Hopefully there won't be any touch up paint on the aluminum frame this time.

 

I surely hope so Joker. Aren't scared about E3 announces? You might want to order an M18X...

 

It's on Joker! Let's see who gets it before.

 

Glad to hear you will hopefully be getting a 'perfect' system


(Yay Todd is back!)

 

So my customer service rep emailed me back and told me that my order has been escalated and she got her Senior Management at Dell to look further into my case so I hope I get it by next week. Yes yes Rule #1 Never believe what anyone from Dell tell you but this is how I will get by for the next week now. At least it was a very detailed email instead of something on the line like "We are sorry, we don't have any information."
*Lakers are on the roll right now. Dominating Celtics! Go Lakers!*

 

Yeah i'm crossing my fingers..though I now wish I'd gotten mine with an i520 and then grabbed a 940 ES off ebay. Oh well, guess the 820 will have to suffice. And yes, The Todd cannot be replaced.

 

Looks like I might join you soon enough when my replacement gets finalized, lol

 

so u decide to keep the one with 5870XF?

 

Hey man, I read that your system was delivered! Wana share your thoughts on it? My ETA is 14th june now

 

Sorry my bad man! It says it was shipped from factory. Guess wot even mine reads that today!! Awessommm

 

This is what EVEREST Ultimate and Device Manager read: M.A.T.S.H.I.T.A BD-RE UJ235A (4x/2x/4x BD-RE)
Take the dots out after the M.

 

should be here next week. i think i should start to prey for a prefect screen

 

What are you getting it replaced for?

 

I just checked my order status, it has just reached the boxing stage. When I checked last night around 7pm PST it was still in the build stage. I hope I can receive my order by next week but the EDD hasn't changed, still says June 14th. Now I know it's a big laptop but it can't take that long to be in boxing right?

 

Got a phone call this afternoon that my m17x will be arriving on Tuesday morning.

I'm looking forward to this after having had an XPS m1710 since they were released a few years ago. I daresay there's going to be a huge jump in the quality and performance I'm accustomed to.

 

After complaining and having my order escalated, my order is in boxing stage as of today! Woo hoo!

 

Screen tearing is back on my lappy, 2 months after replacing the secondary GPU. Dell wants to have my system for tests. We'll see how it works out.

 

I was in the same situation, ordered on 17th, took 2 weeks, never had a boxing stage, then delivered yesterday lol.

 

Thanks mate!

 

Rep called me today, the ETA for my replacement system is 6/9. That's pretty fast considering it went into build yesterday.

 

Any news on the emails you sent to the AW team for all the fixes we need on the R2?

 

joker you must live next door to the place, my eta is 11/6/10 still p.s joker im reading your posts everyday but why has this one gone back)

 

I've been chatting back and forth with erwaneila. The engineers are very much aware of the issues but want me to provide them with logged readings of the throttling taking place. Since I've only observed it during overclocking and only then with Vantage, I may not really have much of a case to present to them. They are going to correct the driver issue by letting AMD know about it so that the 5870 XF can run reference ATi drivers in the future.

They're also looking in to the performance vs 4870s and again, they'll need more data from me which I've been supplying. The good thing is they're listening and wiling to take action if there is cause for it. Overall I'm happier now with the 5870s than I initially was. The lack of throttling in games is a relief and the performance overall has been good.

My R2 shipped with touch up paint on the aluminum frame that flaked off (it's gotten worse since I first took the picture). They're sending a replacement + $50 back for the trouble.

 

That's really good news, Joker. appreciate to what u've done.

 

Had to cancel my previous order that was in boxing but I placed a new order again. I was able to get a better deal but it required me to cancel and go through the whole order process again. Basically, what I was able to get was the same system I was going to buy but with the 3yr. advanced warranty for only $40 more from my canceled ordered price with the 1yr advanced.

I know it might not be a big deal for some but I really wanted the 3yr. advanced warranty from the beginning. So it was worth it for me at least.

 

Cool, maybe your canceled system will be the one sent to me and I'll get it sooner

 

Who knows maybe lol!

 

Finally my new system has shown up on the order status page. So here it is:

1 224-8241 M17x10 - Black Metallic
1 313-8570 Slot-Loading Blu-ray Burner
1 313-8792 AlienFX Color, Quasar Blue
1 313-8944 5.1 Channel Audio
1 317-3657 Intel Core i7 720QM 1.6GHz-2.8 GHz TM
1 317-3660 4GB Dual Channel DDR3 at 1066MHz,ANWNB
1 320-8856 17, WUXGA 1920 x 1200 RGB LED,1200p,ANB
1 320-8988 ATI RADEON, 5870,XT,DUAL,MLK, ANWNB
1 330-5063 Standard Nameplate
1 330-6350 AUTO-UPDATES,CRIT,AW
1 330-7841 Alienware M17x 240W A/C Adapter
1 342-0668 500GB 7,200RPM SATA-II HDD,ANWNB
1 410-1883 ADOBE READER 9.0,MLANG,I/S/X NB
1 410-2461 MCAFEE PEARL MUI,30DAY,W/O,CNB
1 420-6436 PC-RESTORE, DIM/INSP
1 420-9691 DATASAFE LOCAL BACKUP 2.0 BASIC
1 421-1304 CyberLink PowerDVD SW, ANWNB
1 421-1305 Nero Media Burning SW, ANWNB
1 421-1360 Steam with Portal
1 421-1400 WIN 7 HOME PREM, 64, ENG,AW NB
1 421-1573 Alienhead 3D
1 421-1591 Alienhead 3D
1 421-2261 Alienware Command Center, M17x,ANWNB
1 430-0628 BLUETOOTH 2.1
1 430-3688 DELL WIRELESS 1520 WIRELESS-N,ANWNB

The DUAL under the 5870 lign does refer to CrossfireX Dual 5870's right?

 

good on you

 

cheers joker for reply bud

hikori 1 reading that it could be interpreted as a dual set up so it could be

wohoo just checked my order status and im shipped!!!

 

I ordered my R2 on the 28th of May, it arrived today on the 5th of June... that's almost too fast... :\

Anyways, figured it'd come while I'm on my lunch break, guess I"ll have to wait until 4pm to open it up and see how it is!!!

Hope they didn't forget to put anything inside...

 

that's too fast to me.but u never know. some other folks have it hands on as soon as you w good condition.

 

Well, I'm gonna open the box now... I almost want to open it [the laptop] up and make sure everything is there xD

 

I was offered a new replacement by the Dell tech who told me it would take up to 21 business days to send it. This seems like a long time since it only took 1 week to get my laptop when I first ordered it. Back to Dell it goes. I will reorder after I get my refund.

 

ugh, I had my replacement processed on the 4th of June and a rep I just spoke with in Customer Care just said my EDD is July 16th. Hopefully it can arrive sooner than that.

On top of that the order status page is showing that I'm going to get Windows 7 Home Premium on my new system whereas my old system had Windows 7 Ultimate. I'm afraid to call in and ask them to fix it because I know they're going to delay the delivery if I do

 

what was your estimated delivery date?

 

Mine's shipped YAY! It will be here tomorrow around 10 or so in the morning.

 

Man congratz! Wish mine would get here sooner, my estimated delivery date is July 16th at this rate.

 

Wait July 16th? ? Why is it so late? You sure it's not JUNE 16th? I configured the same specs and EDD was June 21st. Is it a replacement? Even if it is a replacement, it shouldn't take that long. You should complain to a customer service rep. I complained and they expedited my order and got into boxing stage the next day. It shouldn't take 6 weeks to build your laptop since there is no signs of delay on the website.

 

I called customer care and they gave me the July 16th date, It is a replacement. I'm very hopefully that I was merely talking to a moron and was just given a random date she found on my profile (which has happened a few times in the past).

If not then July 16th it is

 

What the hell.. Isn't Joker's replacement coming in like 2-3 weeks? And yours is taking 6 weeks? I say call up and complain. Tell them it was their fault for sending a faulty laptop in the first place and you won't wait 6 weeks to get a replacement. Keep complaining and eventually they'll work with you.

 

Ya I'm going to call them in the morning and figure wth is going on. This is ridiculous. Bah!

 

i've complained 3-4 times about my 6 weeks delayed refund, they never action. DELL AU sucks.

 

must be donkey delivery service at that rate! , im still waiting on mine left shanghai and now in nl im assuming nl is netherlands.

 

i think the stock level must be very good now. Most of my Chinese friends get their R2 hands on within two weeks. Some of them receive their laptops 7 days after order.

 

I hope this is the same for Canadian delivery. I can't stand waiting till July for this thing.

 

I'm in Canada. My replacement order was placed on May 26th, and E.D.D. is today but when I check the tracking, it says it's still in transit in the states.

 

My order was placed on June 4th, I don't know why mine has to take so long At least however yours is on the truck ready for delivery sometime in the next couple days. I can only really hope to be so lucky at this point. I find with replacement dell has no idea whats going on with them until they arrive at your door. It really is a poor tracking system they have in place for replacement notebooks.

Hopefully I get some updates soon and I'll have a TRUE delivery date but for now I have to go with whatever this person told me which is July 16th.

 

Sup guys i bought a m17x too i cant wait man ; ; i also order on june 4 syas 16 ships 24 edd ; ; why god lol i maxed out the 3k dell card woo lol this is my set up. i hope no dead pixels or scratch's or ima nerd rage on thier
Space Black - Anodized Aluminum
Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
6GB DDR3 at 1333MHz
Alienware M17x 240W A/C Adapter
17-inch WideUXGA 1920 x 1200 RGB LED (1200p)
Crossfire 1GB ATI Radeon Mobility HD 5870
320GB 7,200RPM SATA-II HDD

 

I just received my unit. Everything seems to be normal. No dings or any problems. My keyboard feels more stiff than the previous M17x. Or maybe I'm just used to the computer I was using in between... Bah. Scored ~12800 on GPU with Vantage run. Seems normal.