M17x Order Status Discussion - Part 4

Welcome to the Alienware M17x Order Status Discussion thread.

This is a place for you to share details and discuss order status as well as ask questions on configuration options.


Previous M17x Order Status thread links:
M17x-R2 ETA
M17x Order Status Thread Part 2
http://forum.notebookreview.com/alienware-m17x/487300-m17x-order-status-discussion-part-3-a.html



Alienware-Natalia_J posted this thread on how to check the status of your order, part replacement, or depot status.

System Documentation Links

M17x - Documentation
M17x R2 - Documentation
M17x R3 - Documentation
M17x R4 - Documentation

Owner's Lounge Threads

http://forum.notebookreview.com/ali...m17x-r1-r2-owners-lounge-thread-part-1-a.html
http://forum.notebookreview.com/ali...lienware-m17x-r3-r4-owners-lounge-thread.html

General Information (Drivers, Clean Installs, etc.)

http://forum.notebookreview.com/ali...ion-how-search-forum-read-before-posting.html



Enjoy your M17x!

 

Mine is on order with Dell UK

Order placed on 5th December
Order moved into Pre Production 6th December
EDD 20th December


System
Alienware M17x Nebula Red
8192MB (4x2GB) 1600MHz DDR3 Dual Channel
2GB GDDR5 NVIDIA® GeForce® GTX 580M
256GB SSD + 750GB 7,200rpm SATA Dual Drives
English Genuine Windows® 7 Home Premium (64 BIT)
Blu-Ray ROM Combo (Blu-ray read only, DVD, CD read and write) Drive
Killer™ Wireless-N 1103 - EUR
Dell Wireless 375 Bluetooth Card - EUR
Intel® Core™ i7 Processor 2760QM (2.40Ghz, 6MB, 4C)
17.3" WideFHD (1920 x 1080) WLED LCD

 

nice order! you will shred a lot of games soon bro

 

I ordered mine 4th.never received any EDD. today it's shipped and I got email from Dell support that my order will arrive within next 3-5 days.

 

You ordered on December 4th? I hate to say it but if it shipped that quick it is a possibility it's a refurbished product. And the 4th was a Sunday so I would be suspicious if my order only took two days to make when it usually takes at least a week. Mine is a rush order and they said today it just finished boxing stages and is getting ready to ship tomorrow. I ordered on December 2nd so that's about a week. Check it when it comes because if you paid for a new one make sure that is what you got!

 

yes I was thinking the same. any idea from where b'new ones coming from? Refurbished coming from same plant?

 

New ones I think usually ship from Texas but that is also where the repair center is. So maybe all the same place. Check it for any dent, scratch, and if it's new it will smell new. I know that sounds weird but yea the smell

 

OK got my tracking info.

It's coming from Shanghai, China. I hope it's b'new

 

Keep us updated

So I have talked to four agents today and all of them said my order will be shipping tomorrow. So I'm going to go with that and expect it Friday! My gaming mouse they gave me as a gift is 4 weeks back ordered.


Alienware M17x R3: Black
Windows 7 Home
Intel i7 2860QM 2.5 (3.6 boost)
16GB Dual DDR3 @1600 MHz
17.3 WideFhd 1920x1080 LED
2 GB GDDR5 NVIDIA GTX 580m
1TB Raid O SATA
Blu-ray Reader
Surround Sound
Intel Advanced-N + WiMax
Razer Orochi Bluetooth mouse
Order Date December2
Shipping December 8th
Arrival December 9th by 1:30pm

 

yea it should be new if its coming from there my machine ended up coming into the country, and then to texas, before it ended up at my house

 

All new orders are assembled and shipped from the factory... China. There are no assembly/factories here in the US. There is only one place your AW system is built and its behind the 'Great Wall'.

If you are in North America, your system ships from China enroute to a Dell location here in the US and from there, its shipped to its final destination (your doorstep).

 

Would the refurbished come from there too? Being that they "fixed" it and are reselling?

 

My order is suppose to ship today but it still says in production. At what point in the day do I suspect it's not going to ship today?

 

it might not have updated yet. Some times it takes some time

 

I think they'll deliver my order tomorrow.
It already went to 4 countries (china>Korea>Kazakhstan>Poland>UK(?))

 

I hope so. I thought i would have gotten an email of notification or something. Another thought is because it's a replacement order it won't send me those emails. So ill just keep watching to see if In Production go to Shipped.

 

They said 3-5 days before so thats good.

 

So does anybody have a realistic idea of order to ship time in the uk ? is the EDD accurate?

 

for me it only took 1 week . ordered 4/12 and they shipped it from China 7/12. I'm expecting my delivery tomorrow as my package now arrived to Germany. ups said their planned delivery date is 9/12/11

 

Honestly if it goes beyond the initial edd start worrying. Anything ahead of that can't be relied on and is just a nice bonus. (gone through this 5 times)

 

Well every agent I talked to said my laptop would ship today and it's almost 930 and still in production.

 

Sorry dude, but I'm not surprised. Honestly I raise an eyebrow every time I hear someone say they managed to "expedite" a build. The agents have something of a habit of saying things like that when a build is underway or close to completion to make you a happy customer, but I've never seen an example of it actually arriving faster than the average.

I had issues a while back with an order and even got it to the level of Alienware's CEO (nice guy indeed, very helpful)- my order still didn't arrive any quicker.

 

I researched the theory of the laptop being shipped but still says in production. Some people have said that even after they got the system it said in production. So I'm sorta hoping it will arrive tomorrow. The free gaming mouse they ordered today because the one I originally wanted was on a 4 week backorder, that shipped in like 3 hours

 

Well good luck mate - I hope you get it. Sorry to be all doom and gloom on yah there and I really hope you're a happy bunny tomorrow.

 

man, don't worry it will arrive, just relax and take your time, don't jinx it!

 

Well all of a sudden my order went from Wednesday-in transit to be shipped and today it is delay being made because the hard drive is on back order! Why can't I get a straight answer? One person said its done another said its part is delay, I don't know what is going on

 

Dell customer service is joke. 2 days ago I asked them why I don't have EDD, guy have no idea about that and said he'll get back to me within 24h...still waiting!

btw my order out for delivery.

 

Awesome , hope it's what you wanted

 

Sorry to hear that dude. As I said though, I have a very strong suspicion that the Dell reps are told to simply give you good news as much as possible (even to the point of not telling you the truth, or making stuff up).

I'd put money on you getting this machine ON the original EDD as it was on the site the day you ordered.

 

I don't have a EDD other than what the tech said because its a replacement order so you don't get one

 

yea its more of you get it when you get it. I think I'm about to go through the same process here in the next few days.

 

Well you mentioned the order was placed on the 2nd. Mine was on the 6th with an EDD on the site (for everyone irrespective of order) of 19th. So, 4 days off that gives you an EDD for you order of 15th, which is Thursday.

 

Nice...

I had to cancel mine to get a better deal... (saved £170 on the unit due to the video card price drop and got £188.50 by placing the order through topcashback ) so ended up placing the order Thursday AM, got an order acknowledgement same day.

Unit is in Pre Production with an EDD of the 20/12

 

Going by when you are ordering it gives you a preliminary date, the day mine was ordered (2nd) it said 12/12 as the ship date for regular orders.

 

Excellent - So you'll see it shipped Monday then

 

bigtony, you are buying a new one?? I think it is awesome deal right now, and I guess we won't see something more powerful than 580m for a little while yet

 

Mine just went into production....

Can't wait

 

Congratz. Now take heed of the thread. Don't check on the site, don't call them, and try your very best to forget about it until the EDD hits.



(Mine went into production the day I ordered it - the 6th - haven't checked since)

 

Im going for the alienware m17x, yet im stuck between these choices for cpu and graphics card.

Im not planning on upgrading the laptop so i want it to run atleast for 2-3years.
Laptop use will be mostly for games and business.

Is the upgrade for the 2760QM and 580M worth it? or will the 560M run games good enough for the next couple of years?

Would be nice to run future games on high/max settings with good fps.

Any advice?

 

the most cost effective config for gaming is a 2670qm and the 6990m.

If you are stuck on nvidia, then the 2670 and 580m. CPUs are easily upgraded for a fraction of what dell charges if you do it yourself. They are plentiful on Ebay and cheap. You can use my guide (in my sig) as a reference

and get the 1080p screen or you'll regret it after

 

If you want max and good fps over the next few years, I highly recommend the 580m. The 560m struggles even with todays games. As for the CPU, depending on what kind of business you do, I'd say just go for the lowest option. You can always upgrade that later on.

So go for 2670QM and 580m. You'll be set for a while.

 

Thanks for the fast replies!

Im not stuck with Nvidea but i read that the driver updates are a mess for the 6990 and that there are still some heat problems with it, and since the prices are the same atm, i thought the 580 was the better choice here.

As for the cpu, my laptop atm has an i3 and can barely run the programs i need, so im sure which ever I7 will be able to run it without any problems.

 

drivers are a mess for dual config xfire rigs...not for single GPU

And with the 580m, you have to deal with throttle hell. You're not clear either way lol

 

Haha alright, I think im gonna go with the 6990 then and the 2670QM.

Was deffo going with the 1080p screen. What about the 120hz btw? Is it worth it? or is it mostly for the 3d?

 

The 6990M and 580M cost the exact same now (on the UK site the 6990M is about £10 more though)

The 2670qm is more than enough for gaming also.

And as Slick said, single GPU configs suffer from no driver issues.

If you want 3D then you have to go with the 580M + 120Hz screen.

 

dude, get the 580 if you want it...just be aware that you'll have to take care of the throttling with some solutions that you can find here and probbaly have to repaste with some good thermal paste. That's why i always tell people, if you're not a little tech savvy just be aware of the things that you'll have to do with the 580m

if you go with the 120hz screen you'll have to go with nvidia. doesn't work with the amd card. Personally, you'd only get the 120hz screen if you want to go 3d...but 3d has to render the frame twice which effectively cuts your fps in half. So imo its not feasible on a laptop.

 

I actually went for the lower rez screen. The machine's going to be connected to a TV or a 27 inch Cinema display most of the time - when it's not, I'm happy to run a lower rez.

 

The 560 would be fine. I have an alienware aurora that I bought 3 years ago and that graphics card is older than the 560 and it plays all my new games on high just fine. I had to upgrade the ram and I wish I could have gotten a better processor so if I had to choose it would be processor before graphics card.

 

oh nooo!!! just go for GPU if your main reason is gaming, processor 2670 does not differ a lot from 2760, if you have spare 200, definitely go upgrade CPU too, however GPU first (IF gaming!!!)

 

What he said....

Most games are GPU dependent.... not CPU...