M17x Order Status Discussion - Part 4

Hey Chris

It is sad to hear, hopefully all parts shall be re-stocked soon..

btw, has dell invoiced your order yet? it is always a good sign, right?

 

Hey mate, I've had two emails to date, an order acknowledgement and an order confirmation, in that order. Not had an invoice one specifically titled as such.

Let us know how you get on anyway mate.


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Well my order status changed to "With local carrier" but I Didn't get it today so I'm pretty disappointed now because I have to wait the weekend, so at least 3 days more to get it when I was promised a delivery yesterday.

They've given me a "tracking number" with the "carrier: SAU" when there is no such carrier as SAU in Australia, and a Google result brought up nothing. I've went through every Australian postal website and posted the tracking number and all of them say "non-existent".

All in all a disappointing lack of communication on Dell's part for what is their premium product.

 

there is nothing worse than plain waiting...share your pain.
watch a kettle boil will just slow down the time. Just go out and do something else this weekend, with your gf or mates.

 

Yeah Waiting sucks!

Emailed again today, still waiting on parts. Won't hear anything now till early next week *sigh*


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Where abouts are you located? I'm in Canada, Ontario to be exact.
Made my order on 6/27 and still in pre-production stage. I'm assuming this will take another 5-7 days before production. Estimated date of delivery of 7/16 (standard shipping it says, ordered online).

Now I gotta figure out when to sell this Asus lol.

 

I ordered 6/26, EDD of 7/19 (with NBD) - 680M with a 3D screen, from the US.

Just wanted to chime in and share the pain of waiting - still in Pre-production myself. Hi guys.

 

I will instead spend the weekend backing up everything off my current Alienware so I can get ready to sell it and so when the new one arrives I can transfer everything over quickly so I actually have time to play with it as I work fulltime so weekdays aren't ideal.

 

Everyone who ordered a unit with a GTX680M is in pre-production as they are waiting for the cards to get in.

 

Ordered: 6/19
EDD: 7/13
Current status: Pre-production (on DELL italian site is called "In process")
Still waiting....

 

Yay, just checked - moved to "In Production".

 

Mine too!! celebrate good times... come on!

 

I broke down after about a week of research (great forum, this!!) and pulled the trigger on the below system. It should be here thursday according to current prediction (this is in Denmark, btw). I am going to use the machine for heavy duty graphic design, video editing and photo editing as well as gaming, so a hefty graphics card was always in the picture so to say. So, noone but reviewers has one of these yet, huh?

Edit: Gah how do I add a signature? lol: anyway, the specs:

Alienware m17x-r4 ║ Stealth Black ║ Intel i7-3720QM ║ NVIDIA GTX680m ║ 750GB HDD + 32GB mSATA ║ 16GB DDR3 RAM ║ 1080p 120hz 3D kit

 

Mine's been 'in production' all week...

To be honest, whilst the website order tracker gives you a glimmer of hope, it is just a glimmer. If you speak to a customer support operative you'll get a truer picture of what's going on. And for those in the UK/EU (UK definitely, not sure if EU orders are assembled at the same place) don't hold your breath. There is a shortage of parts from the manufacturer with (up to time of writing) no ETA on Dell's system...

 

Hmm mine has not. You guys order it with the GTX680m??

 

Nope. GTX675M.


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Thanks so much for coming to the party, Debbie Downer.

Yea, GTX680m and the 3D bundle.

 

LOL just saying...!


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w00t mine just went into production now!

 

nice,

mine also went into production, cant wait.

 

Mine was shipped yesterday should be here tomorrow!
I cant wait.

 

I checked and mine is in production as well, just a few hours after placing my order. This according to Dells order status. Does this mean the parts (read: GTX680) are in stock? I've heard nothing else than my system will be here within next week.

 

I've just purchased a M17X GTX 680M 3D.

What should I expect in waiting time from now until it gets delivered with 2-day shipping?

How long does processing usually take?

I'll do a review of this computer once I receive it.

Any feedback is appreciated!

 

congrats, I also got the same options. To answer your question, you can find your answers in this thread:

http://forum.notebookreview.com/alienware-m17x/630192-m17x-order-status-discussion-part-4-a.html

Unfortunately, it's about 3 to 4 weeks at least before you will get your new toy. Possibly longer.

 

Well... it all depends on what else you ordered with it.
Processing took me 2 days and if I were you... I'D FREEZE MYSELF UNTILL I GOT THAT THING Hope you enjoy it

 

Mine still in pre-production... Hope status change soon... can't wait

 

Anyone from the UK or Ireland who ordered in the first week or two of June had theirs arrive yet? Or what status is your order at if not? Trying to work out if I'm being fed BS by Dell rep on email who's talking about shortages of M17X assemblies. Thanks.


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According to @dellcares on Twitter I will find out shipping information no later then Tuesday. We shall see!


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Hey guys, I think you (680m orders) might have to power up the stasis chambers, although I hope not for your sakes

The 680 has been eagerly awaited and even Nvidia missed the boat with getting it out to go head-to-head with the 6970. Anyone, but us NV fanboys, has already bought the AMD based on performance alone - let alone the price differential.

The jury is still well and truly out on the performance front with no real amount of user data yet.

Anyway, although Dell might advertise a hardware refresh close together around the globe, when there is a shortage of components, only so many are allocated to each division. Previous experience seeing this says that the most go to the US, followed closely by Canada (too close to stand all the complaints eh?), then UK/Western EU,ROW. China is probably an exception but they do make them for everyone

You're in the lap of the gods and I know how long that wait is after seeing 'in-production'

Good luck, I'm sure it will be worth it

 

Blimey O'Riley! My order has shipped today!!!


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Congrats man. I am shure you gonna be happy with it

 

Great! full report on my desk by Friday

 

Assuming it arrives by then!

I am left a little confused by conflicting reports from the various support channels at Dell. Just hoping the order status isn't lying now, and in a day or so my tracking number goes live on the UPS website.


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Once I got my status update to 'shipped' I got the tracking number same day. Watched it traverse the globe, shanghai, Singapore, Tajikistan (or somewhere like that, Borat country), Germany, finally arriving in the UK after 3 days. And there it languished for another 4 days - bloody queens' celebrations.

Here's hoping

 

Haha! I feel your pain. I'm the worlds worst for being patience when it comes to waiting on parcels. Sucks you got scuppered by the celebrations! Damn Queen - who the **** does she think she is!!


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Hey Chris

Congrats!!!

you are finally moving into the worst of all ----tracking parcel...
still, you are a step closer..

Mine is still at "in-production" stage...I am checking the status every couple hours , so frustrate , it is becoming a health issue for me now. any doctor here?

micky, are you getting the 680m?

ps. there is a movie called "around the world in 80days" Maybe it will come with all the post cards...

 

No 680, although that is what I wanted. This was a couple of weeks ago and I had no choice as it was a warranty replacement for my R3 580m.

It was actually fun for the first couple of days, where in the world is it now? Once it hit the UK on the Friday the celebrations started I knew I needed to take a chill-pill (well a few pints actually).

Oi, Ms Windsor, I have a few words for you ...

 

Brand new to the boards and pretty excited about my new purchase, I ordered a m17x r3 from the Dell outlet last week. It was a scratch and dent machine and they are running a promotion of 20% off outlet machines so I got a great deal. But my machine has been "in production" for 4 days is that normal? What kind of turn around time should I expect? Thank you!

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Yes, usually takes like 2 weeks for "production" time. Then they will ship.

Btw congratz on the new purchase, I'm just about to get a m17x as well

 

Mine finally in production! Can't wait....

 

what is "scratch and dental"?
its a R3 not the newest R4? i wouldn't say you got a great deal there yet, unless you tell us the specs and final $ price.

 

'Scratch and dent' is a category of refurbished Dell laptops that may have small blemishes (scratches and/or dents).
In most cases this means a small, not so visible scratch but some received really trashed systems.

 

How long does it normally take for the tracking number to go live on UPS website guys? I got the tracking number on Saturday, it's not yet on UPS's system.

Also, for those in the UK, how long did it take from shipping to delivery? And also where does it depart from?

Thank!


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Well I got it delivered today which is right on the EDD.

Looks so much better than the R2 although without an SSD I can honestly say it actually feels less responsive, shows just how important the thing is. Problem is I don't have time to to buy it till Friday and I don't want to waste my time setting the computer up only to re-do everything on Friday after I put the SSD in so I'm just going to leave in the closest for a few days and then I'll set it all up once the SSD is in there.

All in all I'm pretty happy with the product it looks bloody amazing but I won't get a real chance to play with it till I have my next day off so I can't wait to have it all organised then I can put my current M17xR2 on sale

 

My tracking number was next working day, here's the journey in reverse :

12:49 Delivered 06/06/2012
5:31 Out for Delivery 06/06/2012
5:06 Destination Scan 06/06/2012
3:45 Arrival Scan Tamworth, United Kingdom 06/06/2012
1:03 Departure Scan Tamworth, United Kingdom 05/06/2012
23:39 Arrival Scan Castle Donnington, United Kingdom 05/06/2012
22:45 Departure Scan Castle Donnington, United Kingdom 02/06/2012
4:22 Arrival Scan oeln, Germany 02/06/2012
4:00 Departure Scan 02/06/2012
0:41 Import Scan Koeln, Germany 01/06/2012
23:14 Arrival Scan Warsaw, Poland 01/06/2012
21:30 Departure Scan 01/06/2012
18:37 Arrival Scan Almaty, Kazakhstan 01/06/2012
17:01 Departure Scan 01/06/2012
14:09 Arrival Scan Incheon, Korea, Republic of 01/06/2012
10:45 Departure Scan 01/06/2012
8:46 Arrival Scan Shanghai, China 01/06/2012
6:02 Departure Scan Shanghai, China 31/05/2012
23:46 Export Scan 31/05/2012
23:46 Origin Scan China 31/05/2012
10:21 Order Processed: Ready for UPS

Yeah, I watched it arrive at every step

 

You could set it up and then image/clone it to your new SSD.

 

All the way from China! Damn. So far away! Still no tracking information for me yet. I'm expecting probably will be by end of working day today.


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I'll post the specs of my new machine once I get on my pc, I'm hoping I don't have to wait 2 weeks for production time!

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Do you know how many days is average production time?

 

due to the graphic nature of this program........................................

 

Tracking number has gone live now!

EDIT: and just had an email from Dell saying my planned delivery date is Wednesday!! I'll be surprised if it comes that quickly but here's hoping!!

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