I hope you get it sorted! Hopefully they will knock off some money, I know that there are 2 versions of the same laptop online, one is the 180W powered version whilst the other is 240W? Hopefully you might be able to get a reduction in price, I got mine pretty cheap. Its on the pre production stage, should be for a few days, my delivery estimate is for the 6/11.
Let me know how you get on, and I'll let you know how my order gets on.
Also, they wont take payment until the laptop has been shipped, although the funds wont be available on your bank account as soon as you place the other.
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3630qm
gtx 680m
killer wireless
3D bundle
12 gb ram
2x500 gb Raid
Order was in production, at first they said it was a compatibility issue and today they said it was inactive SKUs. -
You buying from UK? -
2 weeks passed, and it's still in Pre-Production stage..........................................................................
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I was told, that my order is in production, despite the fact, that my order's status is "Pre-Production".
Probably, there is some sort of error with their external database for customers that prevents them from synchronizing it with their internal one. -
I ordered my on 08th. and after two days, order was canceled by agent I talked on the phone.And he send me a new link to check my new order.
I check it after and found actually it was only one thing different:
-from 180W to 240W
I have also ati's 7970m.. -
Where abouts are you buying for? -
I guess patience is all we need -
I even change OS from swedish to english, and tell them not to install any kind of mc cafe antivirus because I've paying three licens on NOD.
Dell here, on Scandinavia, is actually good with their service.
Does anyone know when will Dell transfer the money from my account to their acc.?
In the beginning, I was able to see how much Dell will take from my card.
But, when I checked my net bank today, cant se anything.It's look like I never order anything..?! -
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"The order looks fine it’s been rebooked with new Psu due to lead time. No problem with the payment.
You can expect a the delivery within a week or two."
I got respond email from service assistent. -
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I asked him last night and he responded.." The order looks fine it’s been rebooked with new Psu due to lead time. No problem with the payment.
You can expect a the delivery within a week or two." -
"What's Next?
After processing your payment, you will receive an Order Confirmation (one for each booking reference). Each Order Confirmation will include your Customer Number and an Order Number. With these numbers you can check the progress of your order at anytime by going to:www.dell.co.uk/myorderstatus"
And that’s from their email… -
Dell - When will my credit card be charged?
Says they check if you have the funds but are not charged until it is dispatched. I think if its in Order processing or pre production you can still cancel without any issues. -
My order is curently on nr 3 (work in progress) and it was like that from 12th..
Should I call them or satus can be changed without updating on dell homepage?
So, order recived,order processing, work in progress, under production and sent.. -
Order Recieved
Order Processed
Pre-Production
In-Produciton
Shipped
I assume yours is in 'Pre Production'.
I chatted online with someone who looks at the order status, apparently the lids and base of the M17x are out of stock. Shouldn't affect the date of delivery, they will contact if it does change.
When did you order? and when is your EDD?
Mines 15th oct order, 6th nov deliver. Mines on Pre-Producion at the moment. -
And I ordered 08th oct., and got new order (PSU) on 12th oct. ..EDD is 8th nov.
But, pre-production can't take one week.? My status was not changed from 12th oct. -
I know that the ati causes conflict (180w power supply) but the gtx 680 has the 240w power supply. -
do the refurbished orders take the same as if you were buying a new one?
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Personaly, I dont like nvidia..had ati from xfx last couple years on my second rig and dont have any kind of issues.
But, if I can change somethings on m17, that will be glossy screen..hate it.
I hope, it will be not that bad -
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I just ordered the following:
M17X R4 Stealth Black
i7-3630QM
8 GB RAM @ 1600MHz
2GB 7970M
1920 x 1080 60Hz WLED -
On top of that I have 5400 1TB HD..because, I have plain to install ssd 256 GB and that 1TB will be only for the data.
Psu? 180W or 240W?
You need 240W bdw. -
It came with the 90WHr 9-Cell Primary Battery. Do I REALLY need to get the 240W?
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What stage is your order at if you can check? -
Also, I checked again; I do have the following:
Alienware M17x 240W A/C Adapter
Good. -
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I just had a online chat with Dell UK
And I was told that I've got the problem with the PSU !!
I ordered online through the bundle and there wasn't any part that allowed me to choose the PSU, as the only graphic card that was available to me is 680M. The only thing I change in the whole bundle is the HDD.
They are going to re-order my laptop right now..
This is really unprofessional, what if I didn't take the initiative to go forward and question them about my order?
Do I just get postpone forever when it comes to my EDD?? -
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The last time I spoke to dell chat about order status is yesterday, they said that the base and lid are not in stock, so I dont think it would affect your order too bad. I think even with the delay in parts my EDD is still the same. For us in the UK, oly takes 2-3 working days to be delivered from China, so dont worry too much, Ive have my order for a few days and its not even in production yet so you arent too far behind me I dont think. -
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I thought that the delivery takes about 3 days to come from china, and production takes about 5 working days maybe?
Have you been able to check the status of your order online yet? -
Yes i think I can still check the status using the old Order Number, since they didn't give me any new Order Number and the Customer Number in the new Order Acknowledgement remains the same.
It is still showing "Pre-Production" -
Oh, they probably only updated that component since it won't change the price of your laptop so I guess they shouldn't have to start from scratch.
If your still worried pop onto the proper dell order status chat, not the sales chat, the order status chat is open from 9-5, whereas the sales is open 8/9-12 midnight.
nGen CIM Customer Login
Last time I chatted the
'LCD Back Cover :Soft Touch - Stealth Black'
and
'Alienware M17x : Standard Base'
was holding up production. -
i ordered on 2 oct and just got my R4 today. So those who order during that period should be getting yours soon
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Boy, I have a long wait... I'm looking at 11/09/12 for my delivery date.
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From that date, nothing changed..Still is under pre-productionEDD is 08th nov.
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mines still in pre production as well. I guess the standard base and lcd lid are still not in stock. -
I guess my comming also from UK..Because, some guy wroted me email and want to contact me about my master card and checking is it a really me ordered laptop.
Bdw. I read on internet some of new version m17r4 have issue where keyboard touching screen and laeave mark.But not screatching it.?
Can wait to have mine and check that. -
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..But, I will wait until I'm 100 % shure about rig.I mean, heating, case and all that stuff.
I have also powerfull desktop.rig, made by me from scratch, for games when I'm home. (rampage extreme IV,ssd,hybrid hdd,i7-3930K)
So, I will have patience when I'm home lol
But, cant wait to own a alienware
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We will just wait it out, since they are out of the lid and base of the machine hopefully they would have noticed any issues in build quality and maybe thats why its being held up, we can only speculate haha. I hope your machine comes on time! Mines still in Pre production to keep you updated. -
Just from my order, it was 1st stage 3 days, 2nd stage 2 days, production 10 days, and shipped over night... turned out to be 2 days. My laptop is:
3740qm
32gigs
SSD raid 1 TB
GTX 680m
Blue ray
Killer 1103
M17x Order Status Discussion - Part 4
Discussion in 'Alienware 17 and M17x' started by BatBoy, Dec 7, 2011.