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    M17x Order Status Discussion - Part 4

    Discussion in 'Alienware 17 and M17x' started by BatBoy, Dec 7, 2011.

  1. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    I hope you get it sorted! Hopefully they will knock off some money, I know that there are 2 versions of the same laptop online, one is the 180W powered version whilst the other is 240W? Hopefully you might be able to get a reduction in price, I got mine pretty cheap. Its on the pre production stage, should be for a few days, my delivery estimate is for the 6/11.

    Let me know how you get on, and I'll let you know how my order gets on.

    Also, they wont take payment until the laptop has been shipped, although the funds wont be available on your bank account as soon as you place the other.
     
  2. corrado14

    corrado14 Newbie

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    M17xR4
    3630qm
    gtx 680m
    killer wireless
    3D bundle
    12 gb ram
    2x500 gb Raid

    Order was in production, at first they said it was a compatibility issue and today they said it was inactive SKUs.
     
  3. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Hmm weird, on the link which has the ATI 7970m graphics option, when you chose the 680m it does not throw up a problem with compatbility, unlike chosing the 7970m. I wonder if the GTX680m option was £450 option or £250 option? When I ordered mine, it did not show the ATI option at all.#

    You buying from UK?
     
  4. likeplay

    likeplay Notebook Guru

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    2 weeks passed, and it's still in Pre-Production stage..........................................................................
     
  5. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Ouch I'd ring up, I think they had a processor refresh within the past week or so?
     
  6. Koi Wa Sensou

    Koi Wa Sensou Notebook Enthusiast

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    Several days ago I had a chat conversation with a Dell's support agent.
    I was told, that my order is in production, despite the fact, that my order's status is "Pre-Production".

    Probably, there is some sort of error with their external database for customers that prevents them from synchronizing it with their internal one. :cool:
     
  7. AnarchyBH

    AnarchyBH Notebook Guru

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    Hi
    I ordered my on 08th. and after two days, order was canceled by agent I talked on the phone.And he send me a new link to check my new order.
    I check it after and found actually it was only one thing different:
    -from 180W to 240W
    I have also ati's 7970m..
     
  8. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Make sure you get the best deal, dells vouchers are applicable to alienware systems. When I customised my m17x only had the option to change graphics card to a gtx 680m, there wasnt even a ati option.

    Where abouts are you buying for?
     
  9. alwaysmi1e

    alwaysmi1e Newbie

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    Yeah, customer service told me that There's a part shortage on the model you ordered for the ALIENWARE M17XR4

    I guess patience is all we need
     
  10. AnarchyBH

    AnarchyBH Notebook Guru

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    I'm living in Sweden, and we have option to change and customised almost everthying on sys.Changed hard disc, ram, graphic card..
    I even change OS from swedish to english, and tell them not to install any kind of mc cafe antivirus because I've paying three licens on NOD.
    Dell here, on Scandinavia, is actually good with their service.
    Does anyone know when will Dell transfer the money from my account to their acc.?
    In the beginning, I was able to see how much Dell will take from my card.
    But, when I checked my net bank today, cant se anything.It's look like I never order anything..?!
     
  11. DarthGator14

    DarthGator14 Notebook Guru

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    Got a notifcation yesterday that my computer will arrive on the 18th now. I bet (if you haven't already) you'll be getting yours around the same time as well.
     
  12. Pot Of Jam

    Pot Of Jam Notebook Geek

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    Same here, its now 7:30 AM here and I ordered it last night at 8 PM and still money is in my account.
     
  13. AnarchyBH

    AnarchyBH Notebook Guru

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    My order was placed on 12 oct. and today is 17-th..I wroted email to guy who helped me with a order.Well,I hope my order will not be cancel at this point.

    "The order looks fine it’s been rebooked with new Psu due to lead time. No problem with the payment.

    You can expect a the delivery within a week or two."
    I got respond email from service assistent.
     
  14. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    If You want the plain answer, Dell should check if your funds are available in your account (available balance) and deduct it from that when you place the order, but your balance will be the same, your available balance may be less. They should only takep full payment (when your normal balance drops) when your item is dispatched.
     
  15. AnarchyBH

    AnarchyBH Notebook Guru

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    My balance was less for the amount of m17x..and that was ok.And yesterday, my balance was not less..No sign of dell's like on the date when I ordered my m17x.
    I asked him last night and he responded.." The order looks fine it’s been rebooked with new Psu due to lead time. No problem with the payment.
    You can expect a the delivery within a week or two."
     
  16. Pot Of Jam

    Pot Of Jam Notebook Geek

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    Not quite true…

    "What's Next?
    After processing your payment, you will receive an Order Confirmation (one for each booking reference). Each Order Confirmation will include your Customer Number and an Order Number. With these numbers you can check the progress of your order at anytime by going to:www.dell.co.uk/myorderstatus"

    And that’s from their email…
     
  17. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Oh, I found this on their website

    Dell - When will my credit card be charged?

    Says they check if you have the funds but are not charged until it is dispatched. I think if its in Order processing or pre production you can still cancel without any issues.
     
  18. AnarchyBH

    AnarchyBH Notebook Guru

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    My order is curently on nr 3 (work in progress) and it was like that from 12th.. :( Should I call them or satus can be changed without updating on dell homepage?

    So, order recived,order processing, work in progress, under production and sent..
     
  19. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Only steps I see are
    Order Recieved
    Order Processed
    Pre-Production
    In-Produciton
    Shipped

    I assume yours is in 'Pre Production'.

    I chatted online with someone who looks at the order status, apparently the lids and base of the M17x are out of stock. Shouldn't affect the date of delivery, they will contact if it does change.

    When did you order? and when is your EDD?
    Mines 15th oct order, 6th nov deliver. Mines on Pre-Producion at the moment.
     
  20. AnarchyBH

    AnarchyBH Notebook Guru

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    Yup, you are probably right..I translated from swedish. :)
    And I ordered 08th oct., and got new order (PSU) on 12th oct. ..EDD is 8th nov.
    But, pre-production can't take one week.? My status was not changed from 12th oct.
     
  21. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    I think they are waiting on our parts the main chassis and plastic covers for the laptop seem to be out of stock. I wonder if you got the gtx 680m or ati ?
    I know that the ati causes conflict (180w power supply) but the gtx 680 has the 240w power supply.
     
  22. corona4497

    corona4497 Notebook Enthusiast

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    do the refurbished orders take the same as if you were buying a new one?
     
  23. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    I bought a alienware aurora r4 refurbished (scratch and dent) it shouldnt go through the pre production stage, but i think they will keep it for a few days to test it. They should be ready assembled, but may require testing. I hear the US orders are fast. Mine got shipped from china within a 5 working days. Took another 5 days (weekend I think) to get delivered.
     
  24. AnarchyBH

    AnarchyBH Notebook Guru

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    I ordered ati..and after two days got new order because of psu..mine first order was with 180W psu, and I got new email about new order and when I compared between first and second one, I can se on my new order 240W psu now.
    Personaly, I dont like nvidia..had ati from xfx last couple years on my second rig and dont have any kind of issues.
    But, if I can change somethings on m17, that will be glossy screen..hate it.
    I hope, it will be not that bad :(
     
  25. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Yeah mines the same PSU (240W). Just play in the shade/dark. We should get our laptops eventually, just wait, I'll keep you up to date about my status of my order as it probably will progress at the same rate as yours, we are both on step 3. I don't think our EDD will be extended. I know it should only take a few days in production (5 working days maybe?) and 3 business days to be delivered or so?) We will have to see. Regardless it will be worth the wait. Coulda got a macbook air instead but I prefer the oppurtunity to play games and upgrade the laptop later (Add in another hard drive (SSD) and new RAM.
     
  26. Pantellica

    Pantellica Newbie

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    Wow you're lucky! Congrats man, thats less than a day away. I'm hoping mine will be here by the end of the week/early next week, but I have yet to receive a notification...It would make sense for me to get it just a few days after yours, considering we have almost the same specs and ordered one day apart, but who knows..
     
  27. Alientrepreneur

    Alientrepreneur Notebook Enthusiast

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    I just ordered the following:

    M17X R4 Stealth Black
    i7-3630QM
    8 GB RAM @ 1600MHz
    2GB 7970M
    1920 x 1080 60Hz WLED
     
  28. AnarchyBH

    AnarchyBH Notebook Guru

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    Same as mine config.
    On top of that I have 5400 1TB HD..because, I have plain to install ssd 256 GB and that 1TB will be only for the data.
    Psu? 180W or 240W?
    You need 240W bdw.
     
  29. Alientrepreneur

    Alientrepreneur Notebook Enthusiast

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    It came with the 90WHr 9-Cell Primary Battery. Do I REALLY need to get the 240W?
     
  30. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    The power supply is not the same as the battery, should be further down in the spec list. Yes you do need the 240W power supply, I think the 180W power supply should cause compatibility issues (not enough power for laptop and GPU). I guess since your buying in the US it might be different as they might have sorted out their issues on their online customisation.

    What stage is your order at if you can check?
     
  31. Alientrepreneur

    Alientrepreneur Notebook Enthusiast

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    I'm "In Production."

    Also, I checked again; I do have the following:

    Alienware M17x 240W A/C Adapter

    Good. :)
     
  32. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Looks like your order is ahead of mine, whens your EDD btw? Mines 6th of nov.
     
  33. likeplay

    likeplay Notebook Guru

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    I just had a online chat with Dell UK

    And I was told that I've got the problem with the PSU !!

    I ordered online through the bundle and there wasn't any part that allowed me to choose the PSU, as the only graphic card that was available to me is 680M. The only thing I change in the whole bundle is the HDD.

    They are going to re-order my laptop right now..

    This is really unprofessional, what if I didn't take the initiative to go forward and question them about my order?
    Do I just get postpone forever when it comes to my EDD??
     
  34. Alientrepreneur

    Alientrepreneur Notebook Enthusiast

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    It's either the 7th or the 9th.
     
  35. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    When I was ordering it would not let me upgrade the PSU, I was lucky enough to pick the right customisation link (the one through the alienware landing page of the website has the error with the PSU). The special offers page with all the laptops on it shows the item with the correct spec I assume.

    The last time I spoke to dell chat about order status is yesterday, they said that the base and lid are not in stock, so I dont think it would affect your order too bad. I think even with the delay in parts my EDD is still the same. For us in the UK, oly takes 2-3 working days to be delivered from China, so dont worry too much, Ive have my order for a few days and its not even in production yet so you arent too far behind me I dont think.
     
  36. likeplay

    likeplay Notebook Guru

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    I just received another Order Acknowledgement about my new order, but my rep assured me that I would be getting my laptop within 7days. They also didn't change my EDD though, which is 26 Oct.
     
  37. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Wow thats pretty fast turnaround. Which link did you buy from? I have no idea where this bundle is from?
    I thought that the delivery takes about 3 days to come from china, and production takes about 5 working days maybe?
    Have you been able to check the status of your order online yet?
     
  38. likeplay

    likeplay Notebook Guru

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    I'm not entirely sure about the production time and delivery time though, since I got a friend who ordered and got his 5 days after that.

    Yes i think I can still check the status using the old Order Number, since they didn't give me any new Order Number and the Customer Number in the new Order Acknowledgement remains the same.

    It is still showing "Pre-Production"
     
  39. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Wow your friends arrived fast, it could be possible, I think they are out of stock on some of our components, to keep you up to date I am still on Pre-Production.

    Oh, they probably only updated that component since it won't change the price of your laptop so I guess they shouldn't have to start from scratch.

    If your still worried pop onto the proper dell order status chat, not the sales chat, the order status chat is open from 9-5, whereas the sales is open 8/9-12 midnight.

    nGen CIM Customer Login

    Last time I chatted the

    'LCD Back Cover :Soft Touch - Stealth Black'
    and
    'Alienware M17x : Standard Base'

    was holding up production.
     
  40. Danzel

    Danzel Notebook Enthusiast

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    i ordered on 2 oct and just got my R4 today. So those who order during that period should be getting yours soon
     
  41. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Thanks for the update, i ordered mine 10 days after yours, how long did yours take in each stage if you can remember?
     
  42. Alientrepreneur

    Alientrepreneur Notebook Enthusiast

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    Boy, I have a long wait... I'm looking at 11/09/12 for my delivery date.
     
  43. Danzel

    Danzel Notebook Enthusiast

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    Mine took a few days before it went into production. But do note that the first week of Oct was the golden week in China. So the factory was not open. I believe the actual production started on 8 Oct. It was completed on 16 Oct and then shipped out of factory.
     
  44. AnarchyBH

    AnarchyBH Notebook Guru

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    I ordered mine 08th oct. and they up with a psu and then I got new order from 12th oct.
    From that date, nothing changed..Still is under pre-production :( EDD is 08th nov.
     
  45. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    My order was on the 15th oct, and EDD is 6th of Nov. Mines to the UK btw.
    mines still in pre production as well. I guess the standard base and lcd lid are still not in stock.
     
  46. AnarchyBH

    AnarchyBH Notebook Guru

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    I guess my comming also from UK..Because, some guy wroted me email and want to contact me about my master card and checking is it a really me ordered laptop.
    Bdw. I read on internet some of new version m17r4 have issue where keyboard touching screen and laeave mark.But not screatching it.?
    Can wait to have mine and check that.
     
  47. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Should be ok, dell customer service seems good anyways. Can't wait for it, looks like I've got a lot of fixing and modding (might put in a SSD when I can) and update to windows 8 and increase ram.
     
  48. AnarchyBH

    AnarchyBH Notebook Guru

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    I have 256 gb,ssd vertex series from ocz ready :)..But, I will wait until I'm 100 % shure about rig.I mean, heating, case and all that stuff.
    I have also powerfull desktop.rig, made by me from scratch, for games when I'm home. (rampage extreme IV,ssd,hybrid hdd,i7-3930K) :)
    So, I will have patience when I'm home lol
    But, cant wait to own a alienware :D
    .
     
  49. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Our machines will probably be built around the same time I think, I ain't too worried, it should arrive on time probably, have a desktop too, its the alienware aurora r4, it was on dell outlet, it has a few scratches on it, but i saved pretty much 50% for 2 scratches on the casing, cant complain it came with the save CPU as yours! and gtx 680. Delivery took 5 days (it was sent from china, I think that included the weekend though as well). In the UK they use UKmail for the final leg, its welshwestern that post it from china but the final leg is by UK mail, you can ring UK mail the day they are due to deliver to track your parcel too! They wont know anything until pretty much the day its due to be delivered.

    We will just wait it out, since they are out of the lid and base of the machine hopefully they would have noticed any issues in build quality and maybe thats why its being held up, we can only speculate haha. I hope your machine comes on time! Mines still in Pre production to keep you updated.
     
  50. Wizbeer

    Wizbeer Notebook Consultant

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    Just from my order, it was 1st stage 3 days, 2nd stage 2 days, production 10 days, and shipped over night... turned out to be 2 days. My laptop is:

    3740qm
    32gigs
    SSD raid 1 TB
    GTX 680m
    Blue ray
    Killer 1103
     
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