M17x Order Status Discussion - Part 4

Ok, news update. I got a call this morning (I guess India works on USA Thanksgiving), and they gave me a FEDEX tracking number showing delivery this Saturday. That would be 27 days total wait time, and 3 days earlier than my EDD.

The kicker...my online order status has NOT changed yet.

 

Mine was supposedly shipped from China to USA on Monday which takes 3-4 business days apparently. So it is due to arrive in USA this coming Monday due to the thanksgiving break and reach me 2 days later. Not sure why it takes 4 days from China to USA but I really hope this is the truth. Pretty much the last time I order alienware from Dell. How do retailers provide 3-4 day production (provided parts are in stock) for $49 extra and dell takes more than a month? Ridiculous!

 

It took FedEx 5 days to ship my mini iPad from China to TX. Picked up Nov 14th, delivered by Nov 19th So I don't think that's not impossible.

 

Did you get tracking info when it was sent from China? I was told the tracking info as well as status change from "In Production" to "Shipped" would happen once the laptop was shipped from their US port to you.

 

Apple sent the tracking to me when it left the factory in China. I bought my M17x off eBay so I don't know how Dell do this stuff but technically, as long as you have the tracking number, you should be able to track it all the way from when it is picked up in China.

 

Can anyone tell me why my EDD is 19/12 when i ordered 2 weeks ago, while the alienware website (when i configured a m17x today, like right NOW) when i build a system with the exact same specs and stuff, the EDD on website is 14/12? .. ?

+, Now they're giving free BOps2 on order. wow.. just wow. -.-

 

I'm sorry Mendameister, I really didn't mean to tease you. I was hoping to raise a grain of hope in you guys. Concerning the changing deilvery dates: that's probably because their booking system always displays the most recent information while Dell almost never changes your delivery date, at least not in a favourable way... I was told that they'd have the issue with the delayed parts fixed by the end of November and mine is going to arrive three days early so you'll hopefully get yours soon too.

 

All that calling and pestering the CS reps paid off. My laptop is in transit from Nashville, TN and upgraded to next business day shipping by FedEx due to arrive Monday. Too bad FedEx doesn't do Saturdays but I will take it

 

If it was shipped by "FedEx Home Delivery", then they do deliver on Saturdays. My order hasn't updated yet today on their site, so I don't know if I can expect it to Florida from GA tomorrow or Monday though.

 

Mine was next business day, expected to arrive on Monday. I have waited this long, I can wait 2 more days.

 

Ordered on 10/31, EDD 12/03.

Order was shipped on 11/20 and hopefully arrives 11/27. I live in Atlantic Canada.

I am the danger.

 

. My order was placed on 29th oct and is still in pre production. EDD is 4th dec.

Customer services told me it likely wont make that. FFS £3500 and this is the crap customer service i get for it.

 

How come you didn't go for the M18x at that money?

 

It's two m17x

 

Just hold on, its hard the wait I know, had it myself, still not past your EDD anyways so I wouldnt get too touchy, loads of supply issues with the m17x, have no idea why. Mine was a UK order, took about a week to be delivered after it went 'in production' just so you have a rough idea. Had a 3 week wait of 'pre production'. Was in production 2-3 days then shipped, took 4 days to be delivered since it was the weekend. Comes direct frmo china and will most likely be delivered by UPS or UK mail, walsh western may be involved in getting it frmo china to the UK then last leg by UK mail, otherwise its UPS all the way. Hope it comes soon though anyways
If you have any questions on the delivery or whatver just ask

 

Hi all ,
my R4 was declared as shipped on 24/11/2012 07:00 am GMT +1 , but tracking Ups number is still on " UPS could not locate the shipment details for your request. Please verify your information and try again later " .

Anyone have same issues?

 

UPS is pretty bad at updating its status the 1st time round, especially given the weekend. Wait till end of the day today or tomorrow at the latest. Mine has reached the lock FedEx office and that means I am staying home today until it arrives

 

Usually, this means the tracking number has not updated within the UPS system. I usually see packages are marked as shipped but the truth is they only buy the shipping label online for those packages but have not delivered them to the shipping company. That's why you get those kinda of notification.

 

My order should be delivered this friday but is still not in production.. it's stuck on 'work in progress'. (with 680M, was one of the last ones to be able to select it)

 

Got mine 10 minutes back, now preparing for 1st use.

 

I got my tracking number Thursday morning, but FedEx still hasn't picked up from Dell. Sucks that it's only located about 4 hours away and I have to sit here and wait...

Update: It finally got picked up by FedEx and they will deliver to me tomorrow. So, the moral of the story is, your EDD is probably the most likely date you will get your order since my order was 10/29 and EDD 11/27...

 

Hi , my r4 began his race for his new home

 

Ordered 10/31, EDD 12/03, delivered 11/26. Atlantic Canadian region.

i7 3740QM (up to 3.7GHz)
HD 7970m
12 GB DDR3 RAM
1920x1080 GLORIOUS HD
1 TB HDD
Nebula Red, mutha as.

I had it delivered around 12pm yesterday. It's been a gruelling month, but it's all paid off. This is the most beautful piece of hardware I've ever owned, and I've gotten a fluid near-60FPS with 1920x1080 and max settings for the games I've tested. (The Witcher 2, Black Ops 2, Skyrim)

For those lost souls still waiting to find the light; hold fast on to hope, that the next day may bring you what you seek, or some other crap like that. Thanks for the insight and comfort this thread has provided, and remember, COMMENCE THE JIGGLIN' YA'LL.

 

Mines finally gone into production. Looks like i might get it on time after all

 

Wow...It just arrived. Checked my status this morning and said that it was "in production," let alone getting a FedEx delivery email.

Ordered on 11/07. EDD: 12/18.

 

Hi, I'm new, but wanted to let you all know, I ordered my m17x on 11/3 with the 680m and 3d screen, my EDD was 12/3 and just checked my order status again and it will show up tomorrow 11/28! It seems as though most of these laptops are arriving a little early lately... man am I frickin pumped! I will need some help when my dual intel SSD's show up in a few days, I want to run them in raid 0 and really have no clue how to do that!

 

It's simple.

Install windows, install intel RST select the two SSD's and click to enable them in RAID 0 (striped).

Reboot and enjoy

 

So take out old 500gb HD, pop in 2 SSD's and install windows via DVD (if I have it?) ? or do I need to go to BIOS and select raid 0 first?

 

Yes take out and put them in.

You can change bios to raid first but it's easier to keep in sata then just install RST and let it sort it for you.

If you put in raid first then install windows you will need to provide the RAID drivers at install time.

 

Or you can put them in, go to the BIOS, under SATA operation switch to RAID, make sure the oROM is enabled.

Restart, press ctrl+i when prompted to enter the oROM. There you can set up the RAID 0 (striped). <-- Step by step guide

Once the RAID array is ready, install Windows 7. You'll need to download and install the latest drivers, you can find them with the correct installation order here.

 

Hey guys first post on Notebookreview! recently ordered a M17x with specs below on the 20/11 and the EDD is 21/12, wondering how reliable the EDD is and whether it'll arrive before or after. I'd love it before Christmas but I've been hearing that there are some stock issues at the moment regarding Alienware laptops so I'm pessimistic





Specs : Alienware M17x | 6GB RAM | AMD Radeon HD 7970M | 500GB ATA HDD (7,200rpm) | Intel® Core™ i7-3740QM | HD display (1920x1080) | Killer Wireless-N 1103

 

Thanks! I got a heck of a deal on these SSD's on Cyber monday, I wasn't going to upgrade till later but I just couldn't help myself for $0.58 per gigabite of quality Intel SSD!

 

Hey everyone,

I was just wondering when you M17X'S went in to production in compairson to when they were shipped.

I ordered mine on the 7th November and its still in pre production now. I spoke to a dell rep a few weeks ago and was told that all my parts would be in and available on either the 27th or 28th. My EDD is the 10th Decemeber.

Do you think it will arrive on time?

 

Mine was in pre-production for 3 weeks and has now gone into production. My EDD is 4th so it should still make it.

 

Just checked my order status - IN PRODUCTION!

 

My order has been saying this for almost a month now? Anyone have any input.

Order Date: 08/11/2012
Alienware M17X R4 with Soft Touch - Direct


In Production
Status: N/A (No Eta.... Nothing???)

 

I would speak to Dell over there live chat.

 

Send me a PM with your order number and a phone number where you can be reached, we'll take a look at your case and contact you soon.

 

Well I ordered my laptop on the 5th November 2012 (ETA 07/12/2012). 28th November it gets cancelled without any notification. I phone up and find its cancelled due to Windows 7 not being available, so I accepted Windows 8.

They now tell me its cancelled due to part shortages apparently and now arnt able to tell me when it will be back in production. Customer service dont know what there doing, the factory doesnt know what its doing and my account manager cant speak a word of English. Not a good experience from a company I deal with every day for work.

Dont know how long ill have to wait now. Hope its not to long. I would like help from any reps on here please...

 

Have in boxed you Luis.

Appreciate offering any assistance.

 

Mine is now being shipped. Should arrive monday/tuesday

 

From what Dell have told me over the phone there are some serious M17X shortages on a variety of parts.

 

Nice!

What delivery have you got? As I live in the UK I only had the choice of standard.

 

I just hope it get resolved soon as the wait is becoming unbearable. Not to mention the amount of money Ive spent. It wouldnt be to bad if they said it would take longer at the point of ordering it.

 

My experience of UK delivery is 2-3 days to ship to UK from china and UPS will deliver it next day by van once its in the UK. Was earlier this month my delivery.

 

Same.

I'm from the UK too

 

3-4 days is pretty good. I was reading earlier from a guy that was waiting for around 9-10 days - Thats crazy!

Thanks DDDenniZZZ

 

Here's mine - just shipped yesterday. Super excited!

Ordered on 11/10/2012
EDD was 12/13/2012
Updated EDD according to Dell's site is 12/06/2012
Updated EDD according to FedEx's site is 12/04/2012

It's coming from just outside of Los Angeles, CA. I'm in Phoenix, AZ. I chose the 7 day ground shipping.
(Which is weird - LA is only 5.5 hours away from me. It's 400 miles. I could totally just go get it! lol)

Alienware M17X R4
3rd Generation Intel Core i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0)
8GB Dual Channel DDR3 at 1600MHz
17.3-inch WideFHD1920 x 1080 60Hz WLED
2GB GDDR5 Nvidia GeForce GTX 660M
500GB 7200RPM SATA 3Gb/s (I might upgrade this later, depends on performance)
Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW)

 

ugh I went to install my 2 new hard drives but realized I am missing an interposer for the second hard drive slot I called dell though and they are shipping me one free though so thats cool

 

You sure it's missing? Mine was hidden in a piece of rubber in the cheap metal bracket that you remove when adding another drive.