M17x-R2 - out with HD5870

I doubt that Dell would want to deliberately confuse or mislead their potential customers - regardless of region.
I imagine the sites being updated with 5870CF was either a mistake or a scheduled update that contained incorrect or outdated information.

As far as the cancellation of orders - I'm not sure that anyone who ordered with 5870CF actually got an official invoice with them specifically listed - they might have just received confirmation of order and payment via text in an e-Mail? If that is the case, then that would seem to indicate that if wasn't available on the website, it wasn't available to sales reps on their internal sales platform either. Remember, a few people have mentioned to never trust what the sales reps say - they're interested in the sale. Also, Dell are fully within their right to cancel any orders at their sole discretion, it's in their Terms & Conditions.

Regarding the variation in price, I completely agree with you. It's inconsistent. Especially evidenced by the fact that in some cases, it may work out cheaper to purchase from the US and import to your own country (including your country's applicable import taxes/duties). Additionally, some (most?) countries can apply for EPP discounts while others cannot (Australia for instance). Then there's also the variation in options based on the region you're ordering from (eg. personalised nameplate, SSD options, different wireless cards etc).

 

it is shocking my system im wanting £2100
the same system in the us $2156
that to me is £1411 to buy difference of £689 pounds thats flippin shocking.

it would be just as cheap to fly out to long island see cousin for weekend pick laptop and come home for same price.

 

i didnt say they actually wanted to confuse us but that they are not so well organized as US Dell.

as for the first part of your answer the guy who made my order is a manager and not a sales rep and he had the CF 5870 option on his pc. i talked to him telling that this option is not on website and he told me that they have those options faster than on website. So he had no purpose on selling me something. even more i am under replacement process not new order. and be sure he doesnt care if i get a refund or a new machine.

as for the import from US, its not an option for noone as every Dell department ships only to specific region-country. Otherwise we would all order from US Dell. I cant even order from UK and ask for the machine to be shipped in Greece. Replacement is an other case. they are obligated to send it to the customers current adress.

So the best way for someone (no US customer) to buy this machine is to make an order which will be sent to a friend in US and then go for holiday and take it (so getting rid of taxes as well). If someone has this option of course.

 

hi i dont want to make a new thread so just jumping here as its cost related...whats the name of them import companies where you could buy your alienware from as im unable to find them thanks

 

You can configure one from the U.S at HID Evolution Here and have it shipped to the UK. Should save you some cash.

 

Apologies, perhaps I misunderstood your post.

Actually, you can order from Dell US and import to your own country. You can check out mFractal's excellent thread on how to do that.

Additionally, you might want to check out my post here which covers how economically viable that is for Australians for example (it isn't really). Import duties/taxes are different for every country so it may really pay to do your homework.

Edit: Good point Crylo. HID Evolution is another alternative but unless I'm mistaken since they purchase on your behalf, the warranty may initially be in their name.

 

Warranty from Dell is transferable, I'm sure they will transfer it to his name.

 

really good options! i had no idea of those! taxes is the downside and can be so high especially here that the final price maybe the same or even higher. if i get a refund finally i will think about it.

 

thats the one i was looking for cheers bud

 

Anyone have any tips on getting Alienware to cancel an order placed for the 4870 configuration? They started offering the 5870 option two days after I placed the order, and the reps at Dell are giving me the runaround.

James

 

how are they giving you the runaround

1 have you paid for it yet?
2 is on finance
3 it looks like you havent got it yet

4 dosent really matter about 1,2 or 3 it is your right to cancell just tell them you dont want it full stop. their not specially or better than you their just ponsy sales people.

dont you think that some more people will be in your position and dell will be trying it on not to cancell the orders wont they.... as who wants 4870s when you can have 5870.

 

No, I haven't received it yet....it has been listed as in-production for a week. They have not charged my credit card for the order. So far I've talked to three different people (in India, I think) I've been told they have to send me the order and then I will have to return it. (probably with a restocking fee). The funny thing is, if I go online and reconfigure a new system today, it has the same preliminary ship date as the order I placed last week. I'm on the verge of cancelling my credit card. Any suggestions?

 

you really need to understand that your german/euro car in europe cost about twice as much in eastern asia.... this few hundred for a computer isnt really a biggy deal

 

eh!!! if i add £20 to the 689 im spending extra i could buy an m11x as well.


2-3 hundred pound maybe but when its nearing £700 then i think thats bit harsh on the uk and or euro buyers and im not buying a german car in eastern aisa im buying and m17x made in ireland with parts shipped from asia. as is the us buyers their laptops are built in the us with parts shipped from asia.

so the eng in ireland cost £700 pounds more to work than his counterpart in us or aus.... or does my laptop weigh that much that its costs that much in carrage for my parts from china.....

 

I bought an m17x from them.Initaily i wanted one from the US because they didn't have all the options i wanted at the time in the UK. Worked out miles cheaper. If you take Dell's 3 year thingy then that covers you abroad (at home if you get me). It's with Fed EX as we speak should be here by Tuesday morning . I'll let you know how i get on.

 

A "sales coach" at dell told me the CF 5870s are on supply constraint by the third party supplier. He said that he will have more info on Tuesday and will update me then.

Maybe ATI wanted to hold out until closer to the nvidia release date to do them more damage.

 

and then keep us updated i believe UK and Ireland will have them at the same time.

 

all of uk alienwares laptops come from county westmeath in ireland so i would hope so.

 

Ya, when I ordered my 1st Alienware I drove up to that place to pick it up myself instead of waiting. I was under the impression they closed it. Might see if I can do it again if that's where they're still made.

 

My M17x just came from China!!

 

mmmm!! maybe factory in ireland has been given the boot... pitty

how long from order has it took gd2

 

Alienware laptops made in China, dekstops made in Poland.

 

Shipping of Aienware laptops takes about 1 week. China is far away

 

Okay, reading back the last few pages, no body knows when we will >REALLY< have CF 5870 available as an option...

 

i would say... 1 month from now.

 

It's still 5/5 AFAIK. Nothing has changed...

 

Well I hope so. I only have a very narrow window to order a new m17x, get it delivered to my old man's house, breeze through the US, before I must get onward to China. I really don't want to order with a single 5870 or CF 4870...

 

I'm constantly checking, lol. There will probably be a mad rush to order when they hit.

 

Looks like the nVidia GTX 480m (2GB DDR5..sheesh) is almost ready to go. June is looking very likely. The new Clevo model supports USB 3.0 along with a beefier power supply (180W vs 120W for the 5870m) and the laptop is a bit thicker (~.3 in) than the W870.

So if Alienware does get the GTX 480m this summer, we should definitely expect a minor revision to the M17x's cooling design to accommodate this beast unless they plan to let it run hot as a furnace. We might also see USB 3.0 tacked on since the new Clevo will have it. I'll definitely be skipping the 5870m frenzy until I see what Alienware has up its sleeve with regards to the 480m.

Source: CLEVO - Products

 

So the 480m is better than the 5870m? I think that the CF 5870's won't be released until this summer. They will probably do another refresh or a new laptop along with the ATI and nVidia cards as well as USB 3.0. If they do that Dell will make even more $$. I have had a lot of problems with nVidia cards in the past so I'm gonna pass this time. But the first person with a melted laptop please take some pics.

 

the only way I would wait is if they were going to put SATA 6GBs in it with the GTX 480m I've come to realize usb3 not worth it right now

 

Who knows. Dell could very well make a minor change to the M17x design so that it has slightly better cooling to handle the GTX 480m or they may leave it alone and go with what they got. If Clevo had to make their new notebook thicker, that probably means they had to beef up their cooling and we all know Clevo tends to have the best copper cooling around so if they needed to make their 17" notebook thicker, AW will definitely need to follow suite.

USB 3.0 shouldn't require a redesign, that can easily be tacked on. I don't see Dell changing the M17x design drastically but they might revise it a bit to accommodate the 480M, at this point it's all speculation. I'll still wait to see what happens because June isn't very far away.

 

The never-ending cycle. I'm glad I'm not into benchmarking. What an expensive hobby.

 

I'd want the revised M17x for the better cooling design than anything else. Hopefully that's what they do and it's released in June...

 

Yes the "cycle" never ends, it keeps the economy rolling...

 

Yeah USB 3 is really an easy add - but since you have to tack the chip onto the mobo, there is a slight change there - which can disrupt supply chain a bit.

I'll wait till June. June will make the current design 1 year old, and a simple refresh (keeping most design elements the same but slightly tweaking things for the 480M and USB3) is certainly not off the table.

For all we know that might be the 5/5 thing too. (5870x2 and USB 3)

 

I noticed that the clevo has the same chipset (PM55) as the MLK but with one usb3.0. the other ports are USB 2.0. if i am not wrong this can be done more than easily on the R2 same chipset too. even more alienware-dell can order the same chipset with one usb 3.0. maybe this has be done already.

 

seems like that dellienware just got more stocks of 4870s. now they are no longer "delayed"

this seems like ominous news for the release of the 5870s... wow would they obtain enough 4870s if they are planning to launch the 5870ss??? maybe will there be options for both CFs???

 

they need more stock because they're still selling them..

 

Interesting I'm a little shocked they are still using the PM55 chipset, you'd think they'd go for one of the integrated compatible chipsets for the option of running the intel graphics.

for me USB 3.0 is meh, but the DX11 is important, my ideal config for the M17x would still be dx11 and 4 dimms.

 

I LOL at all the people think mobile "fermi" is being released next month.

 

In reality it will be fall at the absolute earliest. By that time a new Alienware will be launched. There might be a refresh in the summer to include the 5870's and USB 3.0 plus other items.

 

B00M!! bringer of news.
used google transelate to do a quick and dirty translate from the dutch website.

Google Bericht

Alienware laptop with two HD 5870's GPU due half May

Dell Netherlands will have the option of mid-May Alienware M17x laptop should be equipped with two ATI Mobility Radeon HD 5870 GPU's. Het is de eerste laptop die met AMD's snelste mobiele gpu in CrossFire-opstelling is te krijgen. It is the first laptop with AMD's fastest mobile GPU in CrossFire setup can get.

The Alienware M17x R2 was last week with the option of an ATI Mobility Radeon HD 5870 with 1GB to be fitted.
It appeared a short time are able to enable dual-GPU configuration with two HD 5870 chips to choose.
Dell took this option off quickly, but the manufacturer will be from mid-May in the Netherlands offer. The extra cost of installing two GPU's is 340 euros.

Since last year, Dell already offers the possibility of the Alienware M17x with two HD 4870 GPU's in CrossFire mode to deliver.
According to AMD's Radeon HD 5870 X2 mobile 20 percent faster than the predecessor and probably the CrossFire set-up faster than the equivalent Nvidia: GeForce SLI 285m.
In June, the Nvidia GTX 480m expected , but the high consumption and heat generation of the chip is unlikely that the GPU in SLI mode can be put into notebooks.

 

Nice! Now if we could get some details from Dell US, that would ROCK!

 

I believe everything except thhe last paragraph because the 480s are going to be in notebooks

 

Even it is going to be in notebook. AW won't adopt until end of this year i guess.

 

It does say GPU in SLI mode. The 480m is for notebooks, but like it says, we dont know if it'll ever see its way into a dual card setup, because of heat and power consumption.

 

right, GTX 480 in sli would need sli powerbricks too

 

The Intel chipset has nothing to do with USB 3.0...support comes from the addition of a third party controller (e.g. from NEC) to the motherboard.

I hope you're all satisfied with yourselves. You've gone and turned Mandrake into the cynical, mocking, troll of reason for this thread.

 

Eurocom propaganda /= Dell reality

Look how long it took for the 5870.