*OFFICIAL* "All Powerful" M17x-R2 Edition Owner's Lounge - Part 2

Oh BTW,

I just looked into portable mouse,

and I came across the Razer Orochi.

It seemed perfect- compact, carrying case, wireless and wired usage,

is the Orochi worth it? Or is the mamba definitely the best?..

Also, the MX series seem to be really oddly shaped. Are they comfortable?

I'm torn between the Orochi and Sidewinder,

both of which look awesome.. any ideas?

 

Hi Guys,

so Dell has been working to replace my wife's R1 with an R2. So far i received 2 R1's, they are stacked in my office. She's still using the original. (Core2-2.4, 250g, single gtx 260, no bt, dvdrw, 900p and 4gb 1066)

The 1st replacement is an R1 q9000, 250g, dual gtx 280's, bt, dvdrw, 900p and 4gb 1066) over all its overclocked to 2.45ghz [1300 fsb]. Its very stable i have been using it to check out it's performance while waiting for the next replacemnt.

A second R1 arrived and it was another q9000 but gtx 260's so the first replacement was way better.

I just logged in and saw an order for an R2 thats suppose to arrive tomorrow. Its an I5 540, single 5870, 250gb hd, 900p, dvdrw, 4gb 1066.

So the real question i have is which is better long term? I'm sure the GTX 280's sli are stronger than the single 5870 but im not so certain about the processor. 4 cores at 2.45 vs 2 with HT at 2.9....

any advice? recommendations?

 

I have an Orochi and a Mamba, They both work different ways though. For portability nothing i have beats the orochi. but for long term comfortable gaming i'll go with the mamba. But you can't carry the mamba around effectively unless you want it to be wired all the time. (the base is awkward).

 

I have the MX revolution and can tell you it is molded to your hand - it feels awesome!

 

sorry to bother u guys. i just receive my replacement quote and i am not clear with the term (my poor english)

"I am writing in confirmation of the agreement to replace your system outright with a brand new unit from the factory on an exchange basis." and "This is on an outright exchange basis and hence will continue
the same warranty conditions and expiration dates as per initial purchase."

Is this mean my replacement will be a refurb one? or it will be a new one?

 

It will be new.

 

Thank you Joker, i gona reply him now.

 

If you want something that feels nice in both hands, have a look at the Steelseries Xai. It's not cheap, but it's very comfortable and is completely ambidextrous.

I've been using one on my work PC for a while. I mostly mouse with my left hand to prevent RSI/OOS, but switch to the right for late Friday afternoon Urban Terror matches.

 

This happned for me to! Restarted the computor and everything was fine.. It have happned some times along with graphic driver crashes. Im on 5870 cf. Bios update will probobly fix this, but still..... Its a new computor and it should work as it should.. Anybody reinstald theirs and seen any improvements.

 

all mice related posts can go into this forum. Over here you should be talking about the M17x

 

the adapter warning is something that happens to all of us. i simply supressed the OSD icon's notification. Except the warning the power supply is working normally for me.

 

although, my current r2 gona be replaced, i have a problem today. When i watching movie full screen no matter local file or youtube, sometimes screen goes into black (LCD is still on) and keyboard/mouse stop responding. but i still have the audio there. Just wondering anyone have same experience or have some solution?

 

yes, i did fresh install already, and the issue is still there. it also happens when browser internet to me. Gaming is fine here. i am waiting for my replacement and hope that works fine. otherwise, i am off AW.

 

Check your power settings, your screen is likely set to turn off after 5-10 minutes.

 

i changed to never.but still have the problem. i have a video playing on one website and browsering another website, suddenly screen goes into white this time, but still can hear the sound. everything stop responding

 

this rarely happen to me when the cpu is extremely overclocked but never under normal use. R2 is not without issues but nothing compared with R1.

 

something is failing then, most probable the video driver or GPU
but it can be a driver issue as well

 

ok we got you. you're not happy.. next ?

 

Still can't umderstand a word he's saying..

 

i do think i have bad card. considering this issue and driver stop responding everyday.

i did fresh install and apply dell's latest driver, so might be the card itself.

 

aw and dell are bad, blablabla,blablabla

 

HULK SMASH....BAD COMPUTER.....

 

is there just one who bought two 5870s in CF and replaced his 4870s and they worked without issues?

 

If there is i have not seen anyone on here on the forum.
Until there sorted out i will be giving them a wide berth.Another reason i am not so sure is the temps,the 4870's i got run @ great temps unlike 5870's there like 30+c higher than 4870's.

 

Yeah, the temps are brutal. I know they are fine for the specifications but that would make the keys and palmrest quite hotter. Right now, they are just not appetizing to me. Let's see what happens later on.

 

Dude...

1. Take a deep, long breath by the noze;

2. Repeat step #1 as often as necessary (it's free...);

3. What's you goal exactly coming here to "vomit" on Dellianware ?

4. Repeat step #1;

5. If your goal is only to complain and get your frustration out of the nice body of yours; great news: DONE !

6. If your goal is to get some help, may I politely suggest you revise the way you ask ? Just a thought...

7. Never forget to repeat step #1 as often as necessary...

8. Sell you monkey laptop, get rid of you frustration and buy an Asus !

9. Repeat step #1...

10. May I politely wish you all the best in all your future endavours ?

 

nevermind i get in touch with consumer affairs uk and dell / aw customer relationship and requested a pickup and from no on i not going to talk to the feet anymore no more duty manager bla bla and sorry sorry it should be the most powerful laptop not the worst....

 

talking to the higher ups will always get you a more favorable result since they actually have the power to do something besides read a script

 

rather get a boxx-tech or eurocom got the same experience with asus before... :S

of crse talk to manager supposed to be get you ahead, or not... today morning just recived te 4th email from the same person in order to confirm i accept the configuration ???? last time i called him to confirm and before i sent the reply to him ...wthell they doing there? i was in the impression, dell already building my laptop a week ago....

 

Just a thought, but if you are as succinct and polite here as you are with them, dont expect to get to far.

 

i skoke with the department director afternoon he'll look into my case polite and patient i was not... i never takled like that on the phone with anyone before anyway he fasttracked my system and i already got the mail is been shipped out and i know the service tag...
spot something ... our "ALLpowerful" compared to that just a lowend laptop
http://web.eurocom.com/EC/ec_model_config1(4,202,0)
intel xeon in a laptop with 12gb ram gtx 4xx sli LOL just a bit expensive than what i paid for my m1730 2y ago

 

Dude, just go for it. What are you posting here for? Seriously, stop.

 

Dude...

Don't get us wrong: we fully understand your frustration, and, YES, a lot of us here have gone tru the same kind of problems/unresolved issues you experiment yourself. We feel your pain; we're on the same boat !

Now, this being said, as you know in every aspect of live, siht might always happen, and the way a sthity situation is handled determines how good we humans are dealing with such situations.

If I understood you correctly, humans that took care of your case did not handle/address your request professionally. Guess what ? You got it, you're not alone...

For instance, I had a XPS M1730 for which I got a full refund more than 9 months after the purchase;

Then, I got an M17X-R1 plagued with such latency and Nvidia faulty/crappy Hard/Soft/Ware, for which many parts have been replaced;

Then, I got an R2-Flavor replacement because the R1 unit would never have been able to deliver what was advertized;

On this R-2, all fans have been changed; both 4870 have been changed, MOHTERBOARD have been changed 3 times, heck you're right: 3 times;

I am getting another brand NEW R-2 to replace the one I've writing with at this very moment...


Must be that there a way to get what you want other than just crippling with insults... ...But again, just a thought though....


At the end of the day, it looks like you'll get the refund you were aiming at, and that's good for you.

However, should you be willing to explore what other options you COULD have used instead of the way you just expressed your (justified) frustration, may I kindly point you out that yelling and insulting will get you nowhere near where you want to go...

Yes, many Tech Support folks @ Alienware know much less about my M17X, and about any computer in general than I do myself;​

Yes, they're telling you to do this and that while you may on your side know from the very start that what they ask you to do is a TOTAL waste of time;​

Yes, they might try to "stuck you in the corner", leaving you with no possibility of getting the service you deserve and paid for, that's also part of the game (yet not cool);​

However, by staring firm but POLITE, you can still get what you deserve, but you have to hold yourself to simply express your frustration without any reserve, if you see what I mean...

Last but not least: PLEASE, here or there, try to NOT write in MMS style, use full words, USE A DICTIONARY, SO PEOPLE WILL UNDERSTAND WHAT YOU EXPRESS, therefore, you help yourself as it might just help you to get where you wannabee, see ?

Stay cool and AWAY FROM EUROCOM: If you found that Dellianware's customer service is not on par to what you should get, I am telling ya: last thing you want to do is give Eurocom a try...

All the best and Cheers !

 

in that case it's defenatly the card thats failing

 

I thought that language like that was not tolerated on this forum, I had a post removed with much less profane things in it .... Batboy will get you

 

if i had to describe my communication with Dell, and accurately describe their replies-my feelings i would be banned. thats for sure.

 

I guess I am one the lucky ones.....I have had 2 HD's replaced with just a phone call and supporting documentation emailed to AW support (I emailed them screen shots of a SMART test in both cases), had a tech on site in 2 days to replace a vid card and re-seat the other card and the cross fire cable.

The vid card replacement was to correct a stuttering issue a while back.

I did call AW direct instead of Dell though, and customer service was great

No issues for quite a while.

 

I am sure there are two sides to all these problems, but we must remember most like 99% of us seems to get what we want from Dell in the end. And I honestly have never ever got a new computer let alone one nicer than the one I bought from any other company, and I'v had a lot of notebooks. Like 20+ I buy for my hole family. So maybe some people should cut a little slack. No reason to get ugly or post it here!

 

"m17x i7 920xm - 6g 1333 - 128 SSD - 500 7200 HD - 1200p RGBLED Screen - 4870 CF - Intel Wifi 6300 - Blu-Ray 3 Year Complete Care
3DMARK 17075" <<<<-----------------

OK, I gotta know, is that score because of your CPU, 920 vs my 820 or what ?

 

replacing parts its a routine for them, but when it comes to more serious issues and complicated techniqal stuff like latency or 5870 CF support on 4870s machines they are mostly useless.

 

Granted, I was just useing this as a example of the CS I have recieved from there...YMMV

 

wwoods I believe it is from lean background running the turbo boost and 5% over clock and a fine pair of 4870's or just plain magic
I have better it that since..

 

Nice.......not that I am unhappy with my scores, but ya know us geeks...always wanting better

 

just bla bla bla dont worry when you get the same problems and dell replacing your motherboard 3 times within two weeks period. i think your hapiness also goes away suddenly. not to mention 2nd time have to fight with them 2 or 3 months to replace that god-damned laptop... and anyone you speek just tell you "i so sorry you getting trouble" and "i arrange a callback for you for tomorrow" and hell-ya my phone continuesly ringing for eternity, if i dont call them... already spent £240 on just calling dell and aw in the last 3 weeks just if someone interesting i can upload the call recordings... and dont be afraid to use words beginning with capital "F" even if you talking to the manager...

 

Hmmmm

Maybe a couple of hours of sleep could help you a bit there; saying that 'cause when I feel like you do now, it does indeed help me a lot...

But again, only a thought though... for what it's worth... let me know !

 

I think you know nothing but yourself..I spent 7 weeks and countless hours on the phone when my new R1 took a dump after just 3 days, SO GO BOTHER OTHER PEOPLE!

 

Thank dude.

Funny thing is myself also a laptop engineer and after my m1730 1st time been repared by dell engineer i never let engineer touch my laptops (supposed to be an lcd change) he broke my keyboard and the videocard...
every day at least 3 laptop goes away from my hands. few officially un-repairable. or beyond repair like faulty integrated or smd components.so what i saying i know what i talking, don't get me wrong now i calm after i dealt with dell today and told the department director naff off
funny after that he get all things moving even give me a new service tag right on line. "It never hurts to suck up to the boss."...

anyway can you provide me info of the 4870 cfx performance or shall i just rip it off and replace with the gtx 260 sli from my r1? i goung to test it anyway let you know how is the difference ...:rolleyes2: and could you say something about the a05 bios or bios version difference i would not be happy if i have to wait another 4 weeks for a new bios to be able to use the laptop.

 

Does anyone know where to get a cheap skin for the m17x-R2 that covers the back of the laptop?

 

maybe here: Ztronics

 

I found the site I was think of: Invisibledefenders.com