Dell 580m "throttle" contact group

hummmm....what about the heat sink?

 

Bill, thanks for the update.

Can't say it's a suprise, but at least we tried. Now on to the 580M folks to start gathering some evidence.

 

Bill can you please find out when the A05 bios will be released, that address the latency found by DPC Latency checker? I tried reflashing A03 via USB, but I can not get rid of A04's latency.


I'm not sure how to go about capturing a in game shot of stuttering but in BF3 on the aircraft carrier and in flight on the second stage the clocks state switch constantly causing stuttering. I do have the latest vbios from the factory and Verde drivers.

Update: After playing for some time my main gpu clock is stuck at 475.1.(stable) but my gpu's have taken a noticeable hit in performance. The stutter is more frequent until I get to a part in the game that doesn't push the gpu to full load.

 

Skygunner, have you tried flashing from the earliest bios? That may help. I know that Louis stated that in the flashing process, if there wasn't a change from A03-A04, the system didn't overwrite that info. It basically only overwrote the changes, and not everything in the bios. So if you go from A02 to A04, you may miss some updates that were in A03. At least that was my understanding. So if you can try flashing A02, than A03, than A04. Thats just a shot in the dark, not having an 18x, I was unaware that there were any latency issues.

 

Did you use the /all switch?

Checking on the heatsink.

 

I didn't have latency issues until A04. I've even tried A00 that I have backed up from a previous M18x.
After at least 10 flashes, I think it's getting better. Before my latency was all the way up to 160,00. I hope I don't brick my M18x. Someone needs to remove A04 ASAP.

Update: After a billion bios flashes to try and correct the latency problem caused by A04. My latency has subsided greatly. Not where it should be back on A03 but better than A04. The same stuttering in BF3 is also less noticeable. Maybe there's some kind of correlation between the two.

What do you mean?

 

Louis talked about it on the call. If you extract the BIOS files onto a bootable USB key, you can run the executable for the flash from a DOS prompt with the switch "/all." (minus quotation marks)

On the heatsink question- We sent over an inquiry this morning and will let you know as soon as we hear back.

 

Oh thats right, in that case the bios flash will overwrite all insturctions. His words if I recall correctly were, "tell me your not flashing from windows? Don't do that." Lol I laughed at that point.

 

I'm not laughing...Dell generally wants us to flash from within Windows. I've tried his method. I guess I'll wait for A05

 

I don't think i agree with that...if you jump from A02 to A04 and you will miss A03 update... if it would have been the case the dell would have written in its special instruaction or anywhere that pre requirement for A04 is A03 and for A03 is A02,etc... Hope you understand my point... So don't worry if you install A04 direclty it should not have any problem that you miss A03 updates... Just imagine you installing drivers A,B and C if you jump from A to C does not imply you have to install A then B then C... Hope this explains...

Regards!

 

clevo machines also use the same mxm standard and throttle is not occuring on them. basically dell is telling you guys not to overclock the cards. sounds like dell is also passing blame at nvidia via drivers and p-states. i am sure nvidia will have none of that.

guessing there is an incompatibility on the hardware side of things and that the proper fix will come when m18x R2 motherboard revisions start shipping.

hey, i guess it is better than what the clevo camp has gone through, where they require two massive 300w psu's piggy-backed in order to prevent the 580m sli rigs from tripping the single psu and shutting down.

 

and your wrong there.. has nothing to do with dell. it is in fact nvidia.

glad i dont need two power supplies to break 33k gpu...

Spoiler

 

Happens in Clevos too just not so many owners there to generate the critical mass of ppls attention.

 

last time i looked...not a whole lot of them high on the gpu charts either...dgdxgdg is though. the rest are around 25k to 28k and "no throttle"

 

How did you disable physx? Do the 580M's perform better without?

 

so it doesnt show on gpuz...you disable it in nvidia control panel.

edit:
depends on the situation... and how you define...do better.

 

interesting. haven't read anyone complaining about it and clevo camp overclocks as much as dell camp.

 

I want to say i agree to him... Tell me why is the problem also in my M17x R3 it has only Single 580M so why limit there ... There is some serious cheat from Dell side... Does anyone have answer to this...

 

yes. they told us about the m17x r3...but your issue is different from the m18x r1...they are actually working on your problem.

 

Hi Thanks for update...
But can you please ask them to tell us what exactly is the problem...? Any specific reasons what excuses they have...
I got laptop replaced thought the problem was with specific hardware...but exactly same result throttle after the temp reaches 77°C+ temps...
See my video here
Keeping the Laptop elevated helps reduce the temps but if surrounding temps are high around 30°C like in my country the throttle easily kicks in as temps reaches 77-78°C... If i keep my aircondition On and keep the Room temp well near 24°C or less the throttle never Kicks in since the temps are always close to 73-75°C...Next time you are on Voice chat with louis please ask him reason for that... After i have installed the New custom Bios from one of our friend widezu69 from http://forum.notebookreview.com/ali...throtting-fix-no-need-modify-system-bios.html
the Power throttle is completely fixed...I am using 0.92V ROM...But only problem when temp reaches 77°C+ temps... Which he could not fix... So just Ask dell we only Vbios with throttle kicks in only after it reaches 100°C and i bet the temp will go max upto 90-95°C with stable overclocks too...

 

it's your bios from what they mentioned to us.

 

Harsh. "Serious cheat?"

As John said, yes we are working on this. I have a few details, but need to confirm with the quality engineering team (different from Louis' team) what we can say and when the fix will roll out. Step one is the VBIOS posted on 10/5. I'll pass along the step two details once I hear back from Quality.

 

Like I said, you can't claim there's no throttle based on 5 member's OC'. Not every person will deliberately look for it, same with latency. The ratio between the AW and Clevo owners is like 1000:1

 

i was never claiming no throttle..that's why the "no throttle"

i was claiming the not so high scores by the many though...now i was a bit puzzled there...for a machine that "wasn't throttling".

 

After the phone discussion and for my own personal security,
I tested a spare DELL branded gtx 580M with Dell vbios rev 2 with the po p1 475mhz states on a MSI 16F2 laptop already running a 570m.

Card installed perfect/heatsink matched/latest WQL driver installed ok, performance was shocking to say the least, as the 580m throttled like crazy, pretty match through the whole vantage test on stock clocks.

Highest temps recorded were in the 80c/82c, My M18X running the 580m never passed the 74c mark ever.

Now i dont know if the MSI power adaptor was enough to run the 580m but it was already running the 570m with 2920xm all ok.

Im not sure what the power draws between the 2 cards is, all i can say is the 570m ran perfect with generic vbios, where the 580m ran like a dog :0)

Not sure if its temp throttle in the vbios taking place or its a power related problem causing the throttle.

Anyway overall im happy now with the modded 620mhz/620mhz mod as no slowdowns are experienced in normal general use (which was the goal all along).

Ppl trying to use the dell 580m's in other vendors machines KEEP CLEAR, get another branded 580m not dell.
The Dell's 580m are specifically (slowed) designed for the m18x/m17x.

 

I am not sure if this was posted here, but after the new vBIOS my core and shader clocks bounce quite a bit under load. I know this is normal for this vBIOS, but its just odd.

Just a bit more evidence just in case anyone needs it.

Mod: feel free to remove it if it doesn't help the thread any.

 

Hey,
This is to fool you they think who will come to know if clocks are reduced not every one user is techie to check temps clocks,etc... I don't understand how can dell cheat(Mr.Bill sorry but this is fact) on thier clients by running underclock to keep its temp down(we could have purchased 460M for those clocks why should we pay more and speed of 460M)... Why do they want to spoil their image and good will which they have developed all these years...If you can't find solution then go for recall...Make new design with better cooling and arrange replacements... It is as good as You pay for Lamborghini and get to drive with a Skoda engine what's meaning of this... I i wanted to drive skoda only why should i pay for Lamborghini??? I hope you understand...

 

My above test has proved its not any other hardware/software related problem, its the vbios which dell says is implemented by nvidia.

Question is why is nvidia not implementing this across the board for all mobile 580m's clevo/dell/toshiba/acer etc.

From seeing other vendors 580m's in action, it would seem its upto the vendors discretion.
Anyway!, sorry for the rant im over this, as my problem seems to be fixed with the modded vbios and will not discuss this further! peace!

Also like to note this is not a cooling issue on the dell side of things, the gpu cooling for the m18x is actually really really good compared to other vendors and especially to handle the 580m on full load @ 70-75 is brillant. (so whats the problem you ask!!! hmmm doh)

 

Disregard.

 

In Battlefield 3 my clocks jump up and down at certain parts just like yours, causing noticeable stuttering. I really hope Dell can provide a fix. I would like to continue running on official Dell vBIOS. After our conference the other day, I feel my back is against the ropes on whether to stay on official vBIOS and wait or to go down other channels. All I care about is gaming at stock clocks with no throttling. Its so annoying to see throttling at 76c 60 FPS in Battlefield 3.

On a side note, I do appreciate the communities work.

 

use the 'render.DrawFPS TRUE' to in the game to show FPS and and get video of it as well as a hwinfo64 or GPU-z log of the throttling. This is what the dell team needs to present to Nvidia to have them write a new vbios. Thats the only way to get the point across. Gather the evidence.

 

I'll find time this weekend if I have to. I'm really busy lately and find myself on my Tegra 2 tablet & Galaxy S2 more than I'd like to. My FPS is usually at 60 FPS and during heavy load in BF3 it dips to 53 FPS. GPU-Z is showing the jumps between clocks. I really think Dell can easily produce these problems in their lab with a M18x with 580M SLI and BF3. As games become more demanding pushing these GPU's to full load, are these throttles going to become more apparent at stock clocks?

 

Haven't had a chance to post anything since the conference call, but I did participate and it was a very good call.

Bill and Dell, thanks so much for your work and getting us that call + rep and + future business

Also big big thanks to 0x29A for getting every one in the comminity involved in this. + rep for joo

And also rep and thx to the OC GOD Johnksss we're lucky to have you on this community man same goes for Bar-Code and Skygunner + rep for all of you guys.

 

I know this a m18x thread, however if anyone wants to me to run anything on my m17xr3 with the 580 let me know.

 

As I said like 3 posts above this one, we're working on a fix. What can I do to make it any clearer? Help me help you.

On another note, maybe it's a language thing or I'm over-sensitive, but words like "cheat" and "scam" are kind of insulting when you're trying to advocate on someone's behalf. I think your Skoda/Lamborghini comparison is a bit of hyperbole, but that's obvious I guess.

 

+rep Bill...

 

I rep'ed you too, Bill. I really appreciate ALL that you & Louis have done for us. To be honest after my day is said and done and by the time I get to spend some quality time with my M18x after what's been asked of me, I really don't want to do anything......lol. This weekend if it hasn't been done already I will go back and replay the levels in BF3 that causes the throttling/clock switching and post what is needed.

If you want to see it before then just play the Paris level with the Russians & aircraft carrier/F18 level at max settings. As soon as the clock switching starts the game will stutter at 60 FPS to 53 FPS. It's very noticeable.

 

Mr.Bill,
Sorry if i hurt you... but you can only make me happy if you get me some solution... I told just get me the bios which sholuld throttle only after it reaches 100°C... This is the frustation coming out of me since this is fastest laptop available in my country(India) we do't even have option for M18x or even clevo... Spent Rs.1,65,000/- equivalent 3.3K USD... Dell india is also really helping but still in vain... Sometimes i feel i could have purchased gaming desktop which could have been alomst half the price double fast (since Desktop cards are faster the n mobile) and purchased XPS laptop for normal use... Still could have saved out few bucks... I'm really tierd of solution...you guys are mostly from northen countries where temps are always lower but like in country like mine the temps are clsoe to 30°C so it becomes really difficult to use this system since my temps easily reaches 77°C even keeping laptop evlevated...Any expected time you can get me solution... You can PM me your emil address to i can be in touch with you... I really appreiciate all your help...

Regards!

 

yeah, that's not gonna happen. you can for get demanding a 100C vbios which is never ever gonna happen.

 

So we gonna return our systems back... Everyone should retunr if they can't find solution... let dell face loss then will learn to give the customer what they want... That's the only option...

 

with room temp of 20-22 C, my cards easily reach 90-93C playing many games. Playing Metro2033 for about 1,5-2 hours my primary GPU goes above 100 and once hit 106C GPU2 never went above 99C in metro..

can't run Furmark stability test for more than 3mins, have to interrupt it..


but this is off topic here I think

 

After speaking with an awesome AW tech(Omar) from Costa Rica, I no longer have high latency or clocks that switch back and forth. I've tried all morning to replicate problems but can not. The solution was completely remove 285.62 and registry entries, reflash vbios and install dell video drivers(solved). After we hung up I went back to 285.62 and latency remains below 500.

 

maybe...im not in the "feel sorry for myself or others group" it's just not me..i either make it work or forget it.

they gave us an idea and we took the idea and made it about 95 percent better. that's good enough for me..or i can just send the machine back and forget about it.

and judging from some of the scores coming from the m17xr3...it seems to be working there as well.

the world of buying highend laptops...you will forever be a beta tester.....thats just how it is....but like you said...send your back and no more problem right?

 

I have not had time to catch up on the thread, but I wanted to drop in the latest on the 3 pipe heat sink question. So far it's looking like that part is only available as a replacement part kitted with the mobo, and not for sale either kitted or stand alone. We're still working on it.

 

ok, thanks.

 

I guess, the main question would be if it's possible to get samples for testing purposes. If it's the same efficiency as the 2-piped one then never mind. But if it helps with a few extra watts, then it's a very important upgrade for all those with extreme CPU's. As it stands today, the stock 2-piped HS can't safely handle any OC' higher than Level1.

 

I somehow doubt all these thousands upon thousands of people who purchased a system are going to send it back. But you could have gotten a more capable desktop for cheaper. But thats the way the mobile gaming world is. Nothing is perfect, everyone is human. But, if you do send it back, you'll no longer have a throttling problem, and Dell, losing that $2000 will no doubt learn a lesson...

 

sure will...so much that it will be on the outlet inside of a month...lol

 

So where are we at with a better vBIOS that doesn't throttle in game....or was this concluded?

 

with the 620/620 flash....it pretty much kills the throttling issue.