M18x Order Status Discussion

Now I'll have to start working on one of those fancy signature lines like so many of you folks have. <smile!>

 

Wow did you not get any discount at all or?

I should be getting my m18x tomorrow as it was shipped today, with NBD.
The First ETA was nov. 29 so a whole 7 days before that. And the order was on 11/13/11

 

wow $6206 what currency? mines still showing as due Feb 06 2012 and "work in progress"
the wait is killing me lol

 

I would say that is most likely exactly the reason why.

 

Lol that would just be my luck! Any of you other guys heard anything about yours? Anyone ordered nebula red?

 

Update on my 100th check today "build complete" finally should be here next week now

 

ugh, i can't believe i had to wait for 12 hours delivery oh well. fedex did a bad job promising this time if i knew that would happen i could've just went there and picked it up myself don't send a kid doing a man's job as they say

i ordered nebula red, but i have seen that the black version is different from other alienware m17 series, something like metallic gun black i think. idk if the m18x black version is a finger smudge magnet though.

 

Where did you see build complete

 

Can i have am advice about my replacement ?
I can get
1. Alienware M18x : Nebula Red
Processor : Intel Core i7 Processor 2760QM (2.40Ghz, 6MB, 4C)
Display : 18.4in Widescreen Full High Definition (1920X1080) WLED LCD
Camera : Integrated 3.0 Mega Pixel HD Camera
Resource DVD : Alienware M18x
Ship Accessory : English Docs
Memory : 8192MB (2x4096) 1333MHz DDR3 Dual Channel
Hard Drive : 256GB Dell Mobility Solid State Drive
Optical Drive : Blu-Ray Disc (DVD+/-RW + BD-ROM) Drive including software Power Cord : UK 250V
Power Supply : Alienware 330W AC Adapter
Battery : Primary 12-cell 97W/HR LI-ION
Carry Case : Not Included
Graphics : Dual 1.5GB GDDR5 NVIDIA GeForce GTX 560M SLI
Sound Card : Integrated High-Definition 5.1 Performance Audio Powered by Klipsch Bluetooth : European Dell Wireless 375 Bluetooth Card
Wireless : Europe Intel Ultimate N WiFi Link 6300 (a/g/n 3x3)
Keyboard : Internal UK/Irish QWERTY Keyboard
Operating System : English Genuine Windows 7 SP1 Home Premium (64 BIT) Software : Dell Support Center 3.0
Software : Datasafe Local 2.0 Basic
Avatar : Alienhead 3D
AutoMatic Updates : AutoMatic updates - On
No Software Anti-Virus
Name Plate Engraving : Generic
3 Year Hardware Support - Next Business Day
Standard Service - 1 year of Next Business Day coverage included with your PC
No Accidental Damage Support
Alienware M18x Order - UK HSB

Or m17x same spec but nvidia single 580 and 3 d screen

What will be better?
Thanks

Btw why they Taken ati 6990 cf off of m18x ?

 

@PowaH - for more detail surrounding issues with the 6990M CrossFire, please have a look at this thread. I'm sure we will see the AMD GPU back in full force once they have found and fixed the cause of malfunction.

As far as the specs go, this will depend on what you personally want in an Alienware and how much you can afford. If you want the most powerful and well built, the M18x is the best option. It has an anodized alloy chassis and its build quality and performance are unmatched. It also has dual GPU options not available in the M17x R3.

If satisfactory gaming performance with lighter weight and a slightly smaller form factor are more important to you than having the most powerful system with an anodized chassis, the M17x R3 is an outstanding machine that will save you a little money. The M17x R3 cannot be upgraded to dual GPU later on, so bear that in mind.

Also, welcome to NBR forum. I am glad you joined our Community and look forward to seeing/hearing more from you.

 

PowaH, I had not noticed, but good observation on your part. The AMD cards are not currently offered as a configuration option on the Dell US sales web site. I have not checked other countries. This is a change in the last 24 to 48 hours. The last time I checked, ordering 6990M CrossFire would cause a delay due to the engineering hold, but now it's simply not available. I'm sure this is temporary and hope so for AMD fans.

 

My laptop I ordered on the 17th has the AMD card in it but it's already been built (I think). I'm getting a different answer everytime I talk to someone. Will my video card be faulty? This thermal shutdown problem is what they couldn't fix in my current laptop. And yes it has the AMD cards too

 

Well, let's hope that is not the case. This is what I was getting at in earlier posts about having a delay for additional (non-standard) testing. There are a lot of M18x systems in circulation that function properly with 6990M CrossFire. I don't know the numbers, but most likely the majority sold thus far work correctly. Some information is distributed on a "need to know basis" at any company and what you are being told is probably as honest an answer as you can get based on the knowledge of the folks you are speaking with. Holding back the distribution of technical information helps a company avoid the spread of damaging lies and rumors until a simple explanation can be offered that everyone will understand. Perhaps this explains why you are getting a variety of answers.

If your system was fully tested and found to not exhibit any symptoms of the overheating and thermal shutdown, then you should be in good shape. Please keep us posted on any changes with your situation. I'm sure that I am not the only person interested in hearing from you, Jamie.

 

Well it is set to ship out tomorrow so it hasn't been through additional testing. But if it doesn't work on arrival, again, it will be returned.

 

Thanks guys
those two options were free more less, ive brought refurb m17x r2 for 900 pounds 3 months ago and had a lot of problems with it so it went eventualy to the depo where it spend like 5 weeks and then when it was fixed they lost it
so now they gaved me those two options and with ur help my order is rdy (m18x)


Status: Pre-Production
Estimated Delivery Date: 07/12/2011
Shipping Method: Standard Shipping
Order Date: 22/11/2011


of and just to have some fun look at the first offer i get from them

COLOUR CHOICE Alienware M17x Stealth Black edit
PROCESSOR Intel® Core™ i7 Processor 2670QM (2.20Ghz, 6MB, 4C) edit
OPERATING SYSTEM English Genuine Windows® 7 Home Premium (64 BIT) edit
GRAPHICS CARD 1.5GB GDDR5 NVIDIA® GeForce® GTX 560M edit
MEMORY 4096MB 1333MHz Dual Channel DDR3 SDRAM [2x2048] edit
HARD DRIVE 320GB (7,200rpm) SATA Hard Drive edit
LCD 17.3" (44 cm) WideHD+ (1600 x 900) WLED LCD edit
OPTICAL DRIVE Blu-Ray ROM Combo (Blu-ray read only, DVD, CD read and write) Drive edit
WIRELESS CONNECTIVITY Intel Wireless LAN 6300 3x3 (802.11a/b/g/n) Card - EUR edit
PRIMARY BATTERY Primary 9 cell Li-Ion Default Base Battery edit
SECURITY SOFTWARE No Antivirus Software edit
SERVICES AND SUPPORT 1Yr Collect & Returns Warranty – No upgrade selected edit
ACCIDENTAL DAMAGE PROTECTION No Accidental Damage Protection edit
Accessories
AVATAR Alienware Logo edit
STEAM AND PORTAL Steam® Client and Portal™ Game - Factory Installed edit
Also included with your system
BLUETOOTH Dell Wireless 375 Bluetooth Card - EUR
Keyboard Internal UK/Irish Qwerty Keyboard
Order Information Alienware M17x R3 Order - UK
Speakers No speakers required
Cables UK 2M 250V Power Cord
Shipping Documents English Documentation
Gedis Bundle Reference N11W7V01
Standard Warranty 1 year Next Business Day Hardware Support included with your PC
Carrying Cases No Carrying Case
Dell System Media Kit Alienware Resource DVD
Camera Integrated 3.0 Mega Pixel HD Camera
AutoMatic Updates AutoMatic updates - On
Call Dell Experts One free Dell Expert call to help with your PC queries within 60 days of purchase
Hidden NamePlate Engraving Generic Name Plate Engraving
Power Supply 240W AC Adaptor
TimeZone (GMT + 00.00) Dublin, Edinburgh, Lisbon, London


and does any1 know what speed is dell ssd drive ?
cos i had vertex3 128gb and now it will be dell ssd 256gb

 

US Dollars---there was only a $40.00 discount for the upgraded wireless card. There is no interest if paid within 12 months, which I plan on doing!

 

Was this a replacement order or a regular order? Do you have a ESD that has been delayed

 

here's mine so far (replacement)
16-Nov-2011 Order Received
16-Nov-2011 Work in Progress
23-Nov-2011 Manufacturing Build Complete

 

I have seen a few people use the term "Build Complete" where is this information from? Online status, phone line? All i get is my order is being processed when i call and in production online.

 

Just curious what shipping do you have?

 

its on the dell site order status. I'm in AUS so its a little different compared to US site.
it has a little diagram with the steps of your order. where are you located?

 

I am in the US, that makes sense because Ive seen different categories and couldn't figure out they the difference.

I see you ordered the GTX graphics card so yours should be moving along and also a more expensive processor which isn't as common. So it would make sense for yours to be quick.

 

I have a M18x in production that I will probably be looking to sell. Long story but I had a lemon M17x that went in for service numerous times over a very long period, to make me whole, Dell/Alienware basically credited me the value of my M17x purchase to build a new machine (good end result but it took a while to get there). Below is the specs. Problem is, my M17x was already too big for my liking. I travel quite a bit and don't think a LT even larger will work for me. I would like to build a tricked out 15" machine. THe 14x seemed too small. I had to move quickly so I built the below.

What do you think a fair price would be for a unopended box?


\Alienware M18x
Date & Time: November 23, 2011 2:40 AM CST


SYSTEM COMPONENTS
Alienware M18x Qty 1

Space Black Anodized Aluminum, Genuine Windows® 7 Professional, 64bit Unit Price $4,715.99


Save 20% off all video card upgrades!
Limited Time Offer!
- $130.00

Save $198.99 off this Alienware Laptop!
Limited Time Offer!
- $198.99

12 mo special financing on new computer purchases $899 or more with Dell Preferred Account!
Limited Time Offer!



Catalog Number: 29 DKCWKVWHD

--------------------------------------------------------------------------------

Module Description Product Code
(hide) Sku
(hide) Id
(hide)
System Color Space Black Anodized Aluminum ABLK [225-0887]
1
Operating System Genuine Windows® 7 Professional, 64bit AW71P6E [420-9691]
[420-9956]
[421-0092]
[421-5813]
11
Processor Intel® Core™ i7 2860QM 2.5GHz (3.6GHz with Turbo Boost, 8MB Cache) 2860QM [317-8645]
2
Memory 16GB Dual Channel DDR3 at 1600MHz (4DIMMS) 16G4D16 [317-6884]
3
A/C Adapter Alienware M18x 330W A/C Adapter 330W [331-2428]
4
Display Panel 18.4-inch WideFHD 1920 x 1080 WLED WFED [320-2269]
5
Video Card Dual 2GB GDDR5 NVIDIA® GeForce® GTX 580M – NVIDIA® SLI® Enabled D580M [320-2318]
6
Hard Drive 256GB Solid State Drive SATA 3Gb/s SS256G [342-2629]
8
Nameplate Personalized Plate (Scott Adams) NPLATE [330-6106]
[331-2426]
9
AlienFX Quasar Blue BLU [313-8792]
[421-5099]
10
Adobe Reader Acrobat SW Adobe Acrobat X Reader ADOBEX [410-0548]
15
Optical Drive Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW) BRR [318-0843]
[421-1305]
16
Sound Internal High-Definition 5.1 Performance Audio with SoundBlaster MB Software SBXFI [421-5100]
17
Wireless and Bluetooth Intel® Advanced-N 6200 a/g/n 2x2 MIMO Technology and Bluetooth 3.0 N6200 [320-2320]
[469-0549]
19
Security Software No Anti-Virus Software Selected NOAVR [461-8389]
25
Hardware Support Services 3 Year Advanced Plan S3CC [421-1719]
[421-1723]
[950-3339]
[953-9080]
[953-9090]
[953-9100]
[953-9140]
[993-8552]
[993-8582]
[994-3730]
29
Alien Wallpaper Alienhead Chrome Blue WAL3 [421-1574]
[421-1593]
110
WirelessHD ZyXEL AeroBeam WHD6215-R Wireless HD Receiver with Internal 60GHz WirelessHD Transmitter IWHDXBL [430-4141]
[A5294173]
585
Standard Nameplate Trigger Thank you for Purchasing Alienware NOPLATE [330-5090]
748


TOTAL: $4,387.00
Total Price
Sub-total $4,387.00

Shipping & Handling $9.00

Shipping & Handling Discount -$9.00

Tax* $297.71
*Exemptions reflected in final checkout page only
Total Price1 $4,684.71

 

Well today I asked for the estimated ship date and I was told it should ship within the next 5 days but he would submit a request to expedit the order. I think he just wanted to seem like he was helping.

 

I got my new M18x yesterday (11/21/11) and I ordered it on 11/13/11

 

Congrats!!!

 

but yeah there is a huge delay on the models with the 6990M

i ordered mine on the 12th, still a work in progress, estimated delivery date 12th of december

 

i ordered mine on the 12th, still a work in progress, estimated delivery date 12th of december[/QUOTE]

Was the December date updated and pushed back or was it your original date? because mine was ordered 11-17 with dual amd radeon 6990s and i have received the shipping info today. Due to Thanksgiving I will have it Friday.

 

mine already arrived, has kicking a lot of games already

 

it was updated and pushed back

really no idea why then

 

Mine is out of the factory should be here 28/11/11 and just ordered a m14x

 

im in AUS too, when did you order your m18x?

 

The 16/11/11 😃

 

Quick update: Dell is collecting my m17x-r2 to be taken back to their repair center. Any idea where its located? china or usa ? 7-8 days eta before they know if its repairable or feesable for a replacement machine. Im gunna miss gaming for a bit lol

 

The repair center is in TX

 

Well i don't know what is happening to my m18x order is now showing

16-Nov-2011 Manufacturing build completed ETA 30-Nov-2011

But when i order a m14x she checked my m18x order and said it had left the factory.
I think the order status page is not working

 

Maybe by left the factory it means assembled and ready to be tested and boxed? Which I heard takes about 3 days then shipped out?

 

sorry wrong words they she it has been shipped from the factory. and 1 day ago on the order status page it was showing as arrived in AUS been then i refreshed and it was back at "build complete" stage but eta changed to 30/11/11 totally confused i will be angry if m14x arrives before lol

 

Not sure what is going at Dell over there but I receive a shipping notice on Wednesday and today it is still in production and when I call they say it's still in production and do not know why I got that email! What the heck

 

thanx jamie for telling me where there repair center is. My support number was closed and a new one started "This support request is being reviewed by the Dell Escalation Team." What kinda stage is that.?

 

Kinda sounds like a request for an expedited order. Seeing if they can escalate your order? Every time I talk to someone they say they were able to expedite my order. I'm like yeah i'm sure you did, just like the other three people that gave me that line of bull

 

Well the machine is being picked up monday 28th to be returned to there repair center in TX so maybe there gunna look at it quicker than usual ?

 

Can only hope. I really don't understand why the process of making an alienware laptop is so long. Place the parts in the laptop cover it up. They don't actually test if the parts work because almost everyone gets a defective laptop straight out of the gate. I'm thinking they should start shipping us the frame, parts, and discs and we take a few hours to do it ourselves.

 

The wait is killing me too bro lol

I hope they don't see I just ordered a m14x and wait until they finish building that before they sent the m18x.

Update: m14x build complete lol

 

well, 2 weeks and it hasnt even been built yet. the wait is killing me more lol

 

Ordered m14x a week later and it's has shipped from the factory tonight and I think the m18x is still sitting in the factory. There must be either a hold on replacements or more testing on the m18x ???

 

This is what I have been saying. There is a temporary engineering hold on the distribution of AMD 6990M because of technical problems. The Level 1 Tech Support reps and front-line Customer Service and Sales reps may not even be aware of this, and there are certain pieces of information that they simply do not share. I think that hearing about the engineering hold straight from the mouth of the Alienware Lead Engineer in charge of the GPU design during our conference call can be deemed a reliable source. If I understood correctly, he is the one that ordered the engineering hold.

I can only imagine that the last thing that Alienware wants to do is create more disgruntled M18x customers by sending out systems with issues. We haven't received an update on the fix for the overheating, fan malfunction and thermal shutdown problem with the AMD 6990M CrossFire. This past week being a major holiday week in the USA, it's not surprising there were not any breakthroughs. Maybe this coming week will be different. Once they do have a fix in production, there is probably going to be a backlog of new system, system exchange and replacement part orders that need to be fulfilled.

 

But I ordered 580m's ????

 

Well, there is no engineering hold on the 580M. We have people posting about orders with both GPUs. I don't like to speculate that much, but it could be an actual shortage on them because of a spike in demand caused by the engineering hold on the 6990M. I believe there are many AMD customers that are trying to get switched over to the NVIDIA 580M all at once. A number of folks have posted about canceling the order with AMD cards and re-ordering with 580M. It's probably safe to say that some have followed suit without posting about it.

 

rep emailed me stating build complete.. But online there status hasn't changed to shipped but eta of 30/11/11 haven't had a working laptop for nearly 1 month now. It makes sense for ATI systems unless mine got caught up with them.