M18x Order Status Discussion

If you are looking at a page with a list of orders, try drilling down into the individual order and opening it up in a page by itself. I hear the AUS order status page is slightly different than the US, but I have found sometimes the status in the list is not updated correctly and opening up the order shows different information. I have seen a couple of time when my order says "In Production" when viewing the list, but after opening the page for the specific order there is a different status message or a tracking number.

Edit: I had about a month wait on my exchange M18x. I was running with the IGP only. I had removed the AMD cards because the system would not boot with them installed. A month seems like an eternity when you are anxiously waiting. In the end it was worth it, but yeah... a month seems like forever.

 

Thanks mate but checked that still showing as Build complete. M14x order went to shipping the same day it was "build complete" Will just have to be patient lol my m17xr2 won't even turn on

 

Well, on the bright side you may have ample time to appreciate your new M14x before your passion is captivated by the M18x, LOL.

 

I had the same experience with getting an email that was wrong data. It's like why does everyone have a different answer? Aren't they all looking at the same order

 

Really hope your m18x arrives soon dan. Ive just started my case number with dell its another long road im going to be taking in next 2 - 3 weeks. fingers crosses.

 

Mine is with the local courier will be here 30th and m14x should be the 2nd! Good luck getting yours fellas and fingers crossed there is no problems with them

 

Mine is quite quick. Placed the order on Dell Australia last week (23-nov) and the courier called me today to confirm that they will deliver my m18x this Thursday (01-dec). Can't. Wait.

 

Hello all first time poster here, long timer lerker. I recenlty got a system exchange order placed for a m18x base specs with dual 6990s. my order was placed nov 17th. Still no official ship date or ET Completion.

With the help of my technician whom has been close to me in helping me with my previous system. Shortly after he placed the order I was reading up on here for reviews and such and found out about the issues of the 6990s. So i quickly contacted my tech about switching the order to GTX 580 SLI so that i avoid the issue. He said that this could only be avoided is by replacing the order but would take another 3 weeks on top of the week i already waited. So Im waiting on original order, and if no solution is found i should be receiving GTX 580s in a service repair after receiving the laptop.

Ill keep you guys posted!

 

Mine is finally comming

Almaty, Kazakhstan 30/11/2011 18:24 Departure Scan
30/11/2011 14:36 Arrival Scan
Incheon, Korea, Republic of 30/11/2011 11:09 Departure Scan
30/11/2011 9:24 Arrival Scan
Shanghai, China 30/11/2011 6:15 Departure Scan
30/11/2011 1:31 Export Scan
30/11/2011 1:25 Origin Scan
China 29/11/2011 9:38 Order Processed: Ready for UPS
Carrier: UPS
Shipped On: 29/11/2011
Shipping Method: Standard Shipping
Order Date: 22/11/2011
Just hoping to have it by tommorow cant w8

 

finally the long wait is over. been waiting for 2 weeks only thou . it arrived this afternoon. everything is better than i imagined. AW m18X is the sexiest thing i have ever seen!

 

Hello, Newbie here, Is the estimated delivery date on the purchase page accurate or will it take more?

 

On initial purchase it's not accurate wait until build complete and it should get updated to a more realistic date. When mine was order I got eta 6/02/2012 lol but received mine 30/11/11

 

Still no update on build, so with dell having 12 days of Xmas to help with the wait I went ahead and purchase the 46" Samsung LED 3D TV, should arrive on thursday! Hopefully the laptop comes around the same day.

 

Okay thanks Dan, Anybody from the U.S. who bought the M18x care to share also?

 

Provided all the parts are in stock... around 2 weeks from order to delivery.

You are better off calling Dell Sales and getting detailed delivery information with a live person.

 

BTW, did you ever find out why it took so long? I tried to get a XM upgrade (900) but they would not budge.

 

Parts availability and demand, basically. Availability was affected by high demand. I think the way Dell have handled this AMD defect situation is outstanding and demonstrates above and beyond service. I cannot say that I would blame them for not giving out a free XM CPU merely for a customer having to wait for supply to catch up with demand. That's not really appropriate. It might be an appropriate gesture of good will if there was some sort of terrible mistake on their part that was unique to how an individual customer was treated.

 

Thanks, just checked it again in another order page it says it has shipped. I am glad it took only 5 days to build.

 

MOUSHIGO Congrats, I am in the US btw and thats pretty quick,My first order was cancelled,and dell wouldnt give a specific reason,just said part issue.Now 3 days in production,and today says shipped! I hope for all of us they come problem free!My first was 7 days in pro then cancelled,Im just happy it was so quick this time.

 

My m18x came today! well i had to go pick it up from fedex, missed the delivery truck by 20 min cause of work. fail. anyways this thing is sweet the first thing i love is the high resolution monitor this is crystal clear and very bright and vivid colors. im still getting things squared away with installing stuff.

didnt not have latest drivers or newest bios, had to install them myself.

build date 11/17 received 12/6.

 

congrats and welcome to the club! enjoy your beast! yep when i first received mine i haven't slept in a day tweaking and installing a lot of things

 

My M18x's build date is 11/27 and I also received my M18x on 12/6. Since I'm 6"4 the M18x actually looks small when I carry it lol.

 

Hi, I ordered mine on the 25th of November and it's due to be delivered today. Which is good I suppose but I've had afew issues so far;

1. They won't deliver on Saturdays, only 9-6 pm on week days. I'm a professional an I work away all week so this is sucks. Someone is at my house today but can only sat the morning so after that? God knows.

2. I originally wanted dual crossfires in the M18X and the day I went to order they weren't available, so I've ended up with some 560's. They couldn't give me ANY details on when the Crossfire would be available again...one week later they are back in stock. What a joke.

So overall I'm a bit pissed off, if I'm honest I'm ready to cancel the whole lot and build my own desktop for half the price.

Has anyone managed to get these Dell muppets to deliver on Saturdays?

 

The order has been made on 12.23.2011. It has been eleven days till now and its order status still indicates "in production". I have made contact with dell's customer care center for new progress but all i get is that the gtx 580m sli is not available right now and it accounts for the delay. I have been asked to wait for more days. Does anyone experience problem like this? What should I do to expedite the production? Is the 580m sli really so hot on the market or is another excuse of dell for the delay? Does anyone know?

 

They do run into production delays, you will just have to bare with it. The only options you have is to 1-wait 2 reorder with different GPU 3 - cancel order. I know it is hard but I would just wait. It will be worth it.

 

Thanks, i just dont understand why the 508m sli can be held out of stock for so long. It is a popular choice for m18x.

 

When I ordered on Dec. 26 it sad expect a 2-day delay under the 580m option. I suppose the 2-day could become longer, I hope not, but they do have a shortage. Mine is still in production but its only been 10 days but it sure is tough being patient

 

I ordered mine 01/03 and it has a EDD of 02/06 I hope it doesn't take that long, otherwise this will be a gruelling semester without a computer.

 

Mine was ordered 31st edd on the 19th currently still in production. Did get part of my order which was the wihd receiver

 

I have just returned an AW M14X yesterday and ordered an AW M18X thru AAFES (Army and Air Force Exchange System). Just wasn't a fan of the Nvidia GTX 555M Optimus GPU. The following is a list of features I ordered:

Item Description Quantity Unit Price Ext Price
System Color;Nebula Red Anodized Aluminum 1 $2,482.75 $2,482.75
Processor: Intel® Core™ i7 2860QM 2.5GHz (3.6GHz with Turbo Boost, 8MB Cache)
Memory: 4GB Dual Channel DDR3 at 1600MHz (2DIMMS)
A/C Adapter: Alienware M18x 330W A/C Adapter
Display Panel: 18.4-inch WideFHD 1920 x 1080 WLED
Video Card: Dual 2GB GDDR5 NVIDIA® GeForce® GTX 580M – NVIDIA® SLI® Enabled
Hard Drive: 500GB 7200RPM SATA 3Gb/s
Nameplate: Personalized Plate ("1SGRET")
AlienFX: Mars Red
Operating System: Genuine Windows® 7 Home Premium, 64bit
Adobe Reader Acrobat SW: Adobe Acrobat X Reader
Optical Drive: Slot-Load Dual Layer DVD Burner (DVD+-RW, CD-RW)
Sound: Internal High-Definition 5.1 Surround Sound Audio
Wireless and Bluetooth: Intel® Advanced-N 6200 a/g/n 2x2 MIMO Technology and Bluetooth 3.0
Security Software: McAfee SecurityCenter, 30-Days Trial
Hardware Support Services: 1 Year Basic Plan
Pre-Installed Software: Steam and Portal™ Factory Installed
Alien Wallpaper: Alienhead Chrome Red
Standard Nameplate Trigger: Thank you for Purchasing Alienware
Total: $2,482.75






Estimated delivery date is 01/24/2012. So looking forward to this machine!

 

Just ordered yesterday, the 9th. With one day shipping, I have an estimated delivery date of 1/24 as well. Hopefully, 580m's will be plentiful before then.

 

Ordered on 1/5/2012 and already shipped out now

 

Ordered 1/5/2012. Located in Canada.

Still in production.

Mortinator, where are u located and what are the specs of your comp?
Shipping out so fast!

 

225-0887 1 Alienware M18x Space Black Anodized Aluminum
317-8690 1 Intel Core i7 2960XM Overclocked Turbo Boost to 4.0GHz (8MB Cache)
317-6884 1 16GB Dual Channel DDR3 at 1600MHz (4DIMMS)
331-2428 1 Alienware M18x 330W A/C Adapter
320-2269 1 18.4-inch WideFHD 1920 x 1080 WLED
320-2318 1 Dual 2GB GDDR5 NVIDIA GeForce GTX 580M NVIDIA SLI Enabled
342-2629 1 256GB Solid State Drive SATA 3Gb/s
330-6106 1 Personalized Nameplate Trigger
331-2426 1 Custom Nameplate
313-8792 1 AlienFX Color, Quasar Blue
421-5099 1 Alienware Command Center, M18X
420-9691 1 DataSafe Local BackUp
420-9956 1 PC Restore
421-0092 1 DELL-DOWNLOAD-FLAG
421-5789 1 Genuine Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
410-0548 1 Adobe Acrobat Reader
318-0842 1 Slot-Load Dual Layer DVD Burner, DVD+-RW, CD-RW
421-1305 1 Roxio Creator Starter
421-5100 1 Soundblaster X-Fi Hi Def Audio - Software Enabled
430-4332 1 Killer Wireless-N 1103 a/g/n 3x3 MIMO for Gaming and Video
469-0549 1 Bluetooth 3.0
461-8389 1 NO VIRUS PROTECTION REQUESTED
953-9080 1 Dell Hardware Warranty Plus On-Site Service, Initial Year
953-9100 1 Third Party At Home Service, 24x7 Technical Support, Initial Year
994-3700 1 Accidental Damage Service, 1 Year
950-9797 1 No Warranty, Year 2 and 3
421-1719 1 Soft Contracts Consumer Accidental Damage Agreement for Alienware
421-1723 1 Soft Contracts Dell In-Home Hardware Agreement for Alienware
994-3730 1 Warranty Support, Initial Year
421-1573 1 Alienhead 3D
421-1591 1 Alienhead 3D
421-1360 1 Steam and Portal Factory Installed
330-5090 1 Thank You for Purchasing AlienWare
600-0002 1 State Environmental Fee for display 15 inches, less than 35 inches


Im located in California

 

wow nice your system is pretty much MAXED out!

 

It is maxed out. Very nice, but you definitely need to up that warranty to at least 2 years (4 would be best)... It's too expensive to play Russian Roulette with a 1 year warranty. It may save you a bundle (3 more years for what you'll pay for 1 year later) if you get that changed now.

 

I'm getting mine today. Hopefully they don't send it at the late spot, 7PM. Not working today, tomorrow or Friday . I'll go back Monday.

 

Mine should be shipping today or tomorrow good thing it didn't ship earlier else it would be stuck at the post office and I'd be crying because the snow is coming down today.

 

wrong thread

 

Hey guys...M15x owner here looking at purchasing a new M18x. I was talking to a sales rep this morning and i was quoted this:

Processor: Intel® Core™ i7 2960XM Overclocked Turbo Boost to 4.0GHz (8MB Cache)
Operating System: Genuine Windows® 7 Home Premium, 64bit
Memory: 4GB Dual Channel DDR3 at 1600MHz (2DIMMS)
Video Card: Dual 2GB GDDR5 NVIDIA® GeForce® GTX 580M – NVIDIA® SLI® Enabled
Hard Drive: 500GB 7200RPM SATA 3Gb/s
Wireless and Bluetooth: Intel® Advanced-N 6200 a/g/n 2x2 MIMO Technology and Bluetooth 3.0
Optical Drive: Slot-Load Dual Layer DVD Burner (DVD+-RW, CD-RW)
Sound: Internal High-Definition 5.1 Surround Sound Audio
System Color: Space Black Anodized Aluminum
Nameplate: Personalized Plate
AlienFX: Quasar Blue
Alien Wallpaper: Alienhead Chrome Blue
Pre-Installed Software: Steam and Portal™ Factory Installed
Pre-Installed Software: World of Warcraft Preinstall Edition
Hardware Support: 4 Year Basic Plan
Security Software: No Anti-Virus Software Selected
Your Tech Team: 4 Year North American Phone Support by Your Tech Team

Price: $3500.26

Please let me know what you guys think about this quote and any suggestions or questions you may have. Thank you!

 

Looks pretty decent you should get the 4 year accidental to if you can swing it also if they have a smaller HardDrive get that and upgrade yourself much cheaper

 

I believe that was the smallest hard drive but i already have a Momentus XT 500GB SS Hybrid in my M15x that i was just gonna add to it. I'm beginning to freak out about the big purchase!!

Also the rep that quoted me with this just kind of threw it together after asking me questions. However the more i think about it the more im not so sure i even need that powerful of a CPU. The only thing i do is game and that is mostly GPU intensive. All the games i play now on my M15x run just fine, maybe not on ultra, but they run fine. So even if i went with the lower end CPU it would be better than what i have now so i should see somewhat of a difference. I just cant justify at the moment paying an extra $1000. I also dont benchmark so i dont the point in that.

 

you will love your alienware congrats.Just priced the same config out on dell.ca 4930.00 crazy

 

Alright bit the bullet. Specs are in post above, but as of this morning I am an owner of the M18x. Can't wait!

 

Great! Congrats!!! What is you estimated delivery date?

 

According to the website it says 02/14 but I called today to approve the order and the rep said it'd ship in a few days.

 

I ordered mine 1/10/2012 and it says expected delivery is 2/10/2012.

 

Yea I guess it's always a toss up. But I honestly don't want to expect speedy shipment. For the price we pay I want them to baby every part and every screw lol.

 

Well, so far so good i guess.....called Dell today to figure out why my account had not been charged for my purchase and the rep told me that they are currently out of stock on M18x's (which is crap because im sure they had some at the launch party of their new system yesterday haha). Anyways the rep emailed me back after the phone call to let me know that my order was being expedited for my troubles....so far this round with Dell/Alienware CS has been good

 

Hi all!

I placed my order on Jan 12th, Estimated delivery is Jan 30th, now its "In Production".

One question for Canada (Waterloo region) owners about shipping, I have work Monday to Friday 7am to 6pm, so no one is going to be at home that time. Can I arrange Purolator to ship after 7pm? or leave the package on their depot? And do they ship on Saturdays?

Btw my specs are pretty basic, Red, 2670qm, 16gb ddr3-1600, 2 x 750gb raid 0, 2 x 6990m crossfire..all other stock.