Revived Area 51 M17x Survey

I brought this back becasue on the occasion that I use the Area 51 M17x Im reminded of how awesome it is. For example. I have COD Modern warfare for PS3 and I was a little disapointed in how it looked (PS3 hooked up to a 1080P 240hz tv via HDMi). One day while standing duty I brought in my M17x and bought the COD at my PX and WOW it looked stunning on the old girl (old-hahaha it just hit a year!!!!!!!) Any way here is the survey for your info, may be someome can find one one on the bay or here in classifieds for cheap!!!! It gets over 13000 in 3dmark, not too bad!!!!!

1)What part of the world are you from: USA

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent): Yes, a Gateway

5)What is your level of expertise with computers (1 being beginner and 10 being Expert): 5

6)Are you a Gamer: Sometimes

7)Did you buy your m17x specifically for Gaming: No

8)Which AW website did you order it from: AFFES

9)What date did you order your m17x: 12 December 2008

10)Did you have to wait for any back orders (list below): No but originaly didnt have the LED keyboard do to that, just added it.

11)What date did you receive your m17x: 15 October 2009

12)Please specify your m17x specifications if they are not already in your signature:
Processor: Intel Core2 Extreme 9300
Graphics Card/s: Dual Nvidia 9800M GT's
Memory: 4GB
Hard Drive: 240 gig
Sound Card: Intel Mobile Integrated High-Def Audio



13)Was your m17x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):13,039.00

16)Your first 3Dmark06 score: Have not run myself yet

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? No

21)Have you noticed any Down Clocking:


Technical Support
22)Have you had to contact Technical Support: yes

23)If yes, roughly how many times:
By Phone:3
By Email:

24)Reason for contacting Technical Support:BD problem, added FX Keyboard

25)Were these problems resolved over the phone:Yes

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:YES!!!!!

27)If not, were you advised to return your m17x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m17x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x: 10, No problems 10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: 10

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 8

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support: 8
2) Roswell Crew: 10

38)Would you recommend Alienware to friends or colleagues: Dont know, AW is now DELL

39)Would you buy from Alienware again: Yes