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    m15x will not turn on

    Discussion in 'Alienware Area-51/Aurora and Legacy Systems' started by ARC_Sharp, Mar 23, 2011.

  1. ARC_Sharp

    ARC_Sharp Notebook Enthusiast

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    I've tried everything from holding the power button with and without the battery with the power supply/charger plugged in, tried reseating the memory, but the system will not turn on. This has happened once before and it fixed after I reseated the memory, cept this time it didn't work. I have tried calling Alienware but it seems that they no longer support this system even when its still on it's warranty (only a couple months left). Any suggestions?
     
    ARC_Sharp, Mar 23, 2011
    #1
  2. KimoT

    KimoT Are we not men?

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    Demand a warranty replacement.

    Seriously, I think you've done what you can. If you get no lights at all and a reset didn't work, it is very likely a hardware issue.
     
    KimoT, Mar 24, 2011
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  3. simonmpoulton

    simonmpoulton Notebook Deity

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    If your within warranty they have to fix it, it would be illegal for them not to.
     
    simonmpoulton, Mar 24, 2011
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  4. kosti

    kosti Notebook Virtuoso

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    Call back Dell again, what are they kidding??? When I had one of these I had some issues too and had one "tech" tell me to just get one of the new ones (which I eventually did), but that's besides the point. How can they refuse warranty service when it's still under warranty.
     
    kosti, Mar 25, 2011
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  5. simonmpoulton

    simonmpoulton Notebook Deity

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    If the tech wont budge send an e-mail directly to the head man at dell and they'll squeeze the tech department to get it fixed.
     
    simonmpoulton, Mar 25, 2011
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  6. circuit

    circuit Notebook Evangelist

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    Yup since it is an old model. They will have to replace it and you will probably be welcoming a new M15x. Not sure on what specs they will give you. They cannot deny any repairs or replacements since you have a warranty.
     
    circuit, Mar 25, 2011
    #6