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    How often is your M11x being fixed?

    Discussion in 'Alienware M11x' started by passive101, Feb 10, 2011.

  1. passive101

    passive101 Notebook Deity

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    I'm curious how often people's M11x's are actually being fixed hardware wise.

    Can you please say how long you've had your M11 as well?
     
    passive101, Feb 10, 2011
    #1
  2. r0c

    r0c Notebook Consultant

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    Mine came not turning on at all when it first shipped. After 5 days i received a working replacement brand new and i have been rocking since!!
     
    r0c, Feb 10, 2011
    #2
  3. kent1146

    kent1146 Notebook Prophet

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    Got my M11x some time around July 2010.

    Screen was replaced one time, due to my own stupidity (I accidentally nicked / scratched it, and used my Accidental Damage Protection to get it replaced). Other than that, absolutely no problems
     
    kent1146, Feb 10, 2011
    #3
  4. GNandGS

    GNandGS Notebook Deity

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    This kind of thread might give false impressions of fail rate! Ive had 2 service calls and 3 issues though if that helps.
     
    GNandGS, Feb 10, 2011
    #4
  5. DigitalNinja

    DigitalNinja Notebook Consultant

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    Nothing wrong.
     
    DigitalNinja, Feb 10, 2011
    #5
  6. huiman84

    huiman84 Notebook Consultant

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    1 month in and i am getting my mobo and HDD replaced for random lockups / freezing
     
    huiman84, Feb 10, 2011
    #6
  7. Vless17

    Vless17 Notebook Consultant

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    had my motherboard replaced, i have owned it for 7 months
     
    Vless17, Feb 10, 2011
    #7
  8. Pbure97

    Pbure97 Notebook Guru

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    Mine is one year old now.

    Been fixed 6 times (3 times screen/hinge, 2 times harddisk, 2 times motherboard, 1 time battery)
     
    Pbure97, Feb 10, 2011
    #8
  9. aznboi855

    aznboi855 Notebook Consultant

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    Had mine since July, no issues whatsoever.
     
    aznboi855, Feb 10, 2011
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  10. ak120691

    ak120691 Notebook Enthusiast

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    my hinge broke once. They replaced that. But now my fan seems to be acting up and not running at all? It started working again last night out of the blue but a technician is supposed to come today to replace the fan, so might as well get it replaced for free lol
     
    ak120691, Feb 10, 2011
    #10
  11. DjId10t

    DjId10t Notebook Enthusiast

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    I have had mine since July 2010 with no problems what so ever.
     
    DjId10t, Feb 10, 2011
    #11
  12. cortomaltese

    cortomaltese Notebook Consultant

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    Owned my m11x for about 3 months. Hinges broke down.

    That aside - everything seems to be in order.
     
    cortomaltese, Feb 10, 2011
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  13. Bendak

    Bendak Notebook Evangelist

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    Had my hinges replaced after 9 months.
     
    Bendak, Feb 10, 2011
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  14. TalonH

    TalonH Notebook Evangelist

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    Right hinge failed 4 months in. Everything is snappy besides that.
     
    TalonH, Feb 10, 2011
    #14
  15. n1ckg

    n1ckg Notebook Enthusiast

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    Motherboard was faulty when I first got it. Had to send it to the depot for 9 days to be repaired.
     
    n1ckg, Feb 10, 2011
    #15
  16. GinaBena

    GinaBena Notebook Enthusiast

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    This is a scary thread...I probably shouldn't have read it being that it says my new friend will be here tomorrow. :cool:
     
    GinaBena, Feb 10, 2011
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  17. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    People are more apt to post comments when they're having problems. I wouldn't sweat it until you have the system in your hands and are using it.
     
    saturnotaku, Feb 10, 2011
    #17
  18. kent1146

    kent1146 Notebook Prophet

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    I wouldn't worry about it.

    People who post on internet forums are a very self-selecting group of people. The vast majority of people who own any product have no problems with it, and never will have a problem with it. The people who post on forums are usually people who aren't in that group.

    In all likelihood, you will get your M11x, it will work just fine, and you will never have any problems with it for as long as you own it. And if are unfortunate enough to run into problems... well, that is what a warranty is for.
     
    kent1146, Feb 10, 2011
    #18
  19. cortomaltese

    cortomaltese Notebook Consultant

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    If you already made your decision - do not regret it too much, before any significant reason to regret it arises :) It is somewhat possible you won't ever encounter any problems with your new laptop.

    YET - informed is forearmed - be sure to inspect the laptop closely as it arrives, paying most attention to the lid/display and hinges. If you discover any noticeable build flaws in that area - just let them have a mouthful of it and request an exchange at once. You will get the perfect unit sooner or later, since the m11x is built remarkably well - not to mention the hinges (yes, it is funny).
     
    cortomaltese, Feb 10, 2011
    #19
  20. Thaenatos

    Thaenatos Zero Cool

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    Over 2 months of being on 24/7 as my primary personal and work rig and ZERO issues.....except for the damn thing wont make coffee for me when I get to work. Other then that its been a dream!
     
    Thaenatos, Feb 10, 2011
    #20
  21. passive101

    passive101 Notebook Deity

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    I knew about these things and ordered one. I'm waiting for the 22nd :D It can't come soon enough.
     
    passive101, Feb 10, 2011
    #21
  22. crazycanuk

    crazycanuk Notebook Virtuoso

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    got one sept 2010, after after 4 repairs ( hinges, hinges and screen, motherboard, motherboard ) and the problems with optimus in CAD and Linux I sold it mid January.
     
    crazycanuk, Feb 10, 2011
    #22