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    New M11x Owner needs your help

    Discussion in 'Alienware M11x' started by knightluo, Aug 9, 2010.

  1. knightluo

    knightluo Notebook Geek

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    Hi all,

    I just got my R1 today from Fedex. It is a wonderful machine. I think it is the exact size that I want, small enough to carry around, and powerful enough to run all sorts of games. :D :D :D :D :D

    However, there is just one little "point" that bothers me so much, literally. :mad:

    So here is my problem:

    There is a black dust on the inner side of my screen. I cannot wrap it clean from the outside, and I am sure it is not a dead pixel. It just bothers me especially if the background is light. You can easily point out there is a black dot on the screen. :mad:

    So I want to talk to you, and see what you think I should do?

    Should I contact Dell and let them know this problem, since I ordered directly from Dell? And what will happen next? will they ask me to send in the computer? I've heard that if you send in a new computer, it could come back refurbished, and I definitely do not want to turn it refurbished!

    I want to check with you and see if you have the same problem. What would be an another way to clean this spot?

    HELP~~~

    Thank you in advance!
     
    knightluo, Aug 9, 2010
    #1
  2. LockOn

    LockOn Notebook Consultant

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    i would contact dell i would assume they would send a tech to replace the lcd
    i highly doubt they would have you send it in
     
    LockOn, Aug 9, 2010
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  3. MikeeDinh

    MikeeDinh Notebook Evangelist

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    yeah call dell, and they would send a tech out to try to fix it. post some pics of it?
     
    MikeeDinh, Aug 9, 2010
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  4. knightluo

    knightluo Notebook Geek

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    Thanks a lot for your replies.

    I called Dell and they say to send a tech try to fix it, it would be too expensive for them to arrange a send back.

    to MaiKuxDin, I don't have a camera on hand right now. I will get a pic up as soon as I can find one!

    Thanks again !
     
    knightluo, Aug 9, 2010
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