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    AlienSense not working on Windows 8

    Discussion in 'Alienware M15x' started by cym104, Jan 17, 2013.

  1. cym104

    cym104 Notebook Enthusiast

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    It recognizes my face and appears to be trying to login, then it throws a error saying something like "Incorrect username or password".
    Windows 8 x64
    AlienSense 2.4.95 (Inherited from a previous Win7 installation)

    BTW: I'm using a MS account(***@Hotmail.com) to log into Windows 8.
     
    cym104, Jan 17, 2013
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Try it with a local account. We don't officially support Windows 8 on the m15x and issues may arise if it is installed on this platform.
     
    Alienware-L_Porras, Jan 17, 2013
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  3. ssj92

    ssj92 Neutron Star

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    How did you even get aliensense installed? It's not in the downloads section and command center doen't have the tab for it. I think aliensense is the only thing that doesn't work in WIndows 8 with a m15x. Otherwise, everything else runs flawlessly with the Windows 7 drivers.
     
    ssj92, Jan 17, 2013
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  4. cym104

    cym104 Notebook Enthusiast

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    Like I said, I did in-place upgrades from the stock Win7HP to Win7U to Win8CP to Win8RP to Win8RTM. So I'm essentially still using the stock-installed(though later updated) Command Center.
     
    cym104, Jan 17, 2013
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  5. cym104

    cym104 Notebook Enthusiast

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    Update: Got it fixed after switching to a local account and back. Now the AlienSense is working properly even with my online account. seems like the problem lies in that I used an online account from first time I finished installation of Win8, so AlienSense didn't know which account to connect to(it appears that AlienSense was still connected to my old account from win7).
     
    cym104, Jan 17, 2013
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It's great to hear that you got that working. :)
     
    Alienware-L_Porras, Jan 25, 2013
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  7. tommyxv

    tommyxv Notebook Evangelist

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    Thanks for posting the fix. I'm sure this will come in handy for others.
     
    tommyxv, Jan 27, 2013
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  8. sportsurgeon

    sportsurgeon Notebook Enthusiast

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    I upgraded my m17xr2 from Windows 7 to Windows 8 64-bit and had aliensense running without a problem. Then I had to refresh Windows 8 and then had to download again Command Center. Now Aliensense is no where to be seen. What happened?
     
    sportsurgeon, Apr 27, 2013
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  9. cym104

    cym104 Notebook Enthusiast

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    run the command center's setup.exe in win7 compatibility mode and aliensense will be installed.
     
    cym104, Apr 27, 2013
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  10. sportsurgeon

    sportsurgeon Notebook Enthusiast

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    I tried that but it did not work. I think I am missing something that was installed on the system when I bought it and now it is missing. The color in Command Center is wrong too. It thinks I have the red laptop.
     
    sportsurgeon, Apr 28, 2013
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  11. sportsurgeon

    sportsurgeon Notebook Enthusiast

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    I got it to work by running command center setup.exe under windows xp compatibility mode. Thank you for your prompt response. I still have the wrong color for my m17xr2.
     
    sportsurgeon, Apr 28, 2013
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  12. cym104

    cym104 Notebook Enthusiast

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    you need to manually extract the R******.exe file so that you are seeing a "setup.exe" and a "setup.iss".
     
    cym104, Apr 28, 2013
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  13. cym104

    cym104 Notebook Enthusiast

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    cym104, Aug 27, 2014
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