Cannot scroll with M15x touchpad.

Hi,i recently bought an Alienware M15x laptop but i cannot scroll using the touch pad.When i go into alien touch and click on the virtual scrolling option i get this error message.

System.ArgumentException: Value does not fall within the expected range.
at SYNCTRLLib.SynDeviceCtrlClass.GetLongProperty(SynDeviceProperty eProperty)
at AlienLabs.TouchPad.Domain.Classes.TouchPadAPIClass.GetPropertyFlagValue(SynDeviceProperty property, SynScrollingFlags flag)
at AlienLabs.TouchPad.Domain.Classes.VirtualScrollingServiceClass.get_IsEnabledChiralMotion()
at AlienLabs.TouchPad.App.Presenters.VirtualScrollingPresenter.refresh()
at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newVirtualScrollingControl()
at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newView(ViewType type)
at AlienLabs.TouchPad.App.Views.Classes.ViewRepositoryClass.getByType(ViewType type)
at AlienLabs.TouchPad.App.Presenters.TouchPadPresenter.activate(ViewType type)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at AlienLabs.TouchPad.App.Helpers.EventTriggerClass.fire(ViewType value)
at AlienLabs.TouchPad.App.Presenters.NavigationPresenter.changeViewLinkSelected()
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.ViewLink_Checked(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at System.Windows.Controls.Primitives.ToggleButton.set_IsChecked(Nullable`1 value)
at System.Windows.Controls.RadioButton.OnToggle()
at System.Windows.Controls.Primitives.ToggleButton.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)


Any help with this is much appreciated.

 

Try updating to the latest BIOS and reinstalling Command Center (download the latest version from Dells website).

 

If those don't work, just go through control panel and turn on virtual scrolling from the mouse settings.

 

I too encounter quite similar error message when I opened the Alien Touch within the Command Center, but I still can use the touchpad with no problem. It is just that each time I enter Alien Touch, the error message appears and then the entire Command Center shuts down by itself.

My laptop is originally loaded with newest BIOS, A08, but with slightly outdated Command Center. Thus, I downloaded and installed the latest Command Center from Dell website. However, the very same occurance happens again. Then again, I do not use Command Center and my touchpad works fine, so I am not bothered by it.

Still, I am wondering whether there is wrong with my system. Can anyone help?

 

I had to download the latest synaptic drivers in order for command center alien touch to work.

 

The command center is just kinda buggy. As i mentioned before just go to Control panel > devices > mouse. On the tabs in mouse properties click device settings > settings > scrolling > one finger scrolling and check the ones that say "Enable horizontal scrolling" and "Enable vertical scrolling".

If you still have trouble finding let me know and i'll make a picture tutorial showing where it is.

 

thank u ArchNemesis
I was having the same problem and now I can scroll, but I have the virtuall problem in command center .

so what to do now ?

 

As mentioned before it's really buggy. I don't use the CC for anything aside from changing colors.

 

yeah, I had the same problem, tried everything didnt work, then I read somewhere on the forum that installing scrybe would help and it did. but it is a bit bothersome, so im gonna go over clean both CC and touchpad driver out and install them again and again until I can get it to work without the help of an extra software , but I guess its fine to use for a temp fix

 

I had the same problem and this solved: uninstall any "extra" software u've installed -> uninstall synaptic driver -> uninstall CC -> reboot -> install newest CC -> reboot -> install newest synaptic driver from dell -> reboot -> give AlienTouch another try

 

I recommend you guys dl scrybe once you guys get this scrolling thing sorted out. It works pretty well and makes the touchpad 3x more useful imo.