Charger jack loose?

Okay so for some reason, I left my laptop with my brothers over the weekend a few weeks ago and ever since the power jack wasnt feeling as solid as itr used to be. There was wiggle room and over the past couple of weeks its gradually gotten worse and unless I hold it or keep it pulled tight at whichever angle it keeps charging/discharging.

I called Dell about it and they said okay we'll send over a tech to get a mobo replacement done along with a new AC adapter, unfortunately I wasnt home so my brother was there and didnt know what the problems so when the guy left he signed that everything was okay, and when I got home last night I check it out and the problem's still there. Anyone have a clue why?

I called Dell today and they told me that Ill have to send in the laptop to their centre and they'll check it over within the next 4 weeks and if they find a fault they'll fix it, if not Ill have to pay for the repair because they cant send out another tech to replace the same part again and they arent giving me a replacement system in the meantime either.
I can feel the charger port is new and its not as wiggle-some as before but there is quite a bit of wiggle room and when i do wiggle it around it charges/discharges, I just want the charger to have a snug and solid fit when plugged in.

 

Could be a problem with the plug coming from the power supply itself.

 

the power jack is connected to the motherboard ( from what I saw on the disassembly video(s) on youtube. I thought it might be connected to a daughter board or as other laptops, have the power jack pin as a seperate wire that has a connector pin that connects to the mobo, but alas thats not it at all, so no idea what would be wrong. I'll try to upload a mini video clip showing what I mean, so you guys could understand what I mean

 

No, what I meant was the plug that comes from the AC adapter (power brick). Maybe that's causing the wiggle. And yeah, I think it sucks that first of all they put the power plug on the side where it can be more easily damaged than if it was placed on the back; and two, the fact that the power plug is part of the mainboard. It should have been a daughter board, that way people out of warranty don't have to buy another motherboard just to replace the power jack.

 

yeah I totally agree. and I made sure that wasnt the problem and asked them to send me a new AC adapter but using it recently in the past couple of hours its gone back to being loose again. if the power jack pin is a seperate part on the mobo it feels like its not seated properly and as if the connectors are loose but since thats not the case I have no idea how the new motherboard can have the same problem.
my screen keeps showing the Charging/Battery again and again after every 2-3 secs unless it just stays a specific way and then its fine. also another thing, this didnt happen before but the tip of the plug is like burning hot and first half of the plug thats plastic, before the blue run is burning up as well.
I dont want to and deff am not going to be sending my laptop in for 4 weeks without a replacement, problem is when I called up about a RAM fault around New Years it sounded like I as speaking to a European Team, a polish accent if I caught on correctly and they were really nice and friendly and I was off the phone within 5-6 mins but I felt like I was talking to the DELL team, and Ive had really bad experiences with their India team, he put me on hold and "spoke to his supervisor" and said that she agree's that they cant send another tech for the same part and I'm left with only one option. I rather keep my laptop in the current condition than sending it in for an unknown amount of time.
EDIT: I just got this laptop starting of Nov so its pretty new and had it shipped from the US to UK.

 

I had a bad experience with them as well the other day. Their support is really horrendous. I feel for you man. If you can, post a vid of what you're talking about. You got me a little worried because mine has a bit of a wiggle to it as well

 

Yeah I'm at work right now so when I go home later this afternoon I'll post up a video

 

Okay so I finally got a chance to upload the video, sorry about the video, I havent had a chance to check it out since I just uploaded it from my iPod touch. YouTube - M15x loose charging jack
I tried to show the problem the best I could but when I wanted to show it, it wasnt showing up as easy as it usually does.

 

Dang man that sucks. I came in prepared to say how my cord always seems to slip out at the worst times but yah mine can move up and down a bit but it doesn't go off plug-in power. Just keep calling/ yelling at Dell till you get it fixed. Remember you didn't pay 1500$+ for a faulty computer.

 

Basically, this has happened to other people I know with Dell and other brand laptops. Someone has picked up the laptop and walked off with it with the charger plugged in and wrenched it when the cable has tightened.

Not a product fault, just carelessness. You left it with your brothers, you got it back and it was f**ked. It doesn't take an Einstein to work out that someone has done something they shouldn't have.

Try to get a replacement if you like but in my opinion it's yours (or more accurately your brothers) fault.

Lesson: Don't lend a valuable laptop to someone who'd not prepared to look after it like you.

These might sound like harsh words, but I've spoken out before about people using the warranty service to claim against self inflicted damage. It annoys me.

If I was Dell I'd say you'd have to pay for a replacement component, unless you'd taken out accidental damage cover.

 

Before giving such strong advice, you should probably re-read the original thread, carefully.

Edit: Now back to topic. Mine moves up and down a bit too but not as much as yours. Yours definitely looks looser than mine. It may just be me, but at around 1:50 when you remove the plug, the barrel actually looks bent. Can you take a picture of just the power plug?

Also, anyone else's plug moves up and down? Is it just supposed to be solid and not move at all, or is a little movement normal?

 

You have your right to your opinion so thanks for the advice, I'm not going to lash out because I do realize that it is partially my fault, but the amount of parts that Dell literally gives away its not hard to get a mobo replacement to fix most problems or replace whatever part you need. My older brother had an XPS and whenever he had a problem they came and just replaced his mobo, almost 3 times that week and atleast 1once every month atleast just for the heck of it to fix whatever problem he was having. The problem that came to my concern is that after the mobo was replaced, where the jack is placed and having the charger replaced I still have the same problem, I just wanted to ask if anyone has come across this kind of problem before thats all I cant be the first person to have his laptop mishandled by accident

Anyways, from what I remember I know what you're talking about ^^^ its slipped out but when it was in it was a sold and tight, snug fit and stayed like that. but I'm sitting on the sofa or in bed or anywhere and I have to play around with the charger to find a place that it stays fine as you can see in the video that it stays fine sometimes even if I move it around, but other times its going all wonky. btw you want a pic of the charger place on the laptop or the tip of the charger plug itself?

 

It looked in the vid that the barrel was bent (the piece that plugs into your laptop). I'm a bit worried with mine now too because it does wiggle a bit up and down, although it does not lose connection. I looked at the jack in the laptop and visually it looks ok. This may just be normal. I don't know. Anyone else care to check if theirs moves a bit?

 

This thread is a little old, however, being as I now have an m15x I feel I can help you by offering my advice. My machine is in like-new condition and the power plug has very little if any play

The plug is quite loose and will detach quite easily, however, it goes straight in and straight out... no play side to side/up-down

I was originally concerned my plug was loose, however, this appears to be the norm after a few months. The play you are experiencing on the other had is not normal, at least from what I've experienced/read

I'm assuming the female end on the MB is loose causing the power issues, correct? Hence the only way to "fix" the issue is to solder on a new female end (if you are a DYI and out of warranty)/replace the MB.

-Derek