Did Dell replace my screen with the wrong one?

Hi All,

Back with more questions!! ...sorry. Right , basically , a couple of months ago my screen when bust. Dell replaced it under warrenty ( my warrenty is expired now) ... anyway. I never really thought much of it after is was replaced but I was messing around with and realised that they've replaced it with a HD+ screen when I originally had a FHD screen. The resolution is 1600x900 max on my screen.
My original screen ( as per my invoice) is 15.6FHD TLF 1920x1080 Optronixs Corp
The one that's there now is 15.6 HD+ LGD020C 1600x900. ( checked in Device Mgr) Any ideas what to do??


Cheers,
Robbie

 

Call Dell, even if it's out of warranty, explain what happened and show them a screenshot of your Device manager or HwInfo etc. and your invoice.

 

sorry i'm not informative, but how didn't you notice the resolution difference right away?

The only solution is that you call dell and explain it to them.

 

I know it was beyond stupid of me but I just never thought anything of it. The screen worked again and I was happy. It's only when I started changing the settings over the weekend that I noticed it. I've email support with screenshots so we'll see what happens!

Thanks Guys,
Robbie

 

Call them, emailing wont get you anywhere.

 

call them and them out... thats unacceptable

 

Like the others said, call them. The longer you wait, the less of a chance you have of getting this straightened out. They'll likely use the remote desktop or whatever its called open up HWiNFO and compare that to the specs on your service tag and realizez their mistake, they don't care about your screenshots or your email. No offense, I'm just being realistic.

 

Well thats wat I had been thinking since my laptop crashed.. that could this type of thing happen? coz I also have the FHD and here is the practical example.. anyway give them a call and dont let it go!

 

Finally got a result. Dell said they'll send a courier out to collect the laptop and replace the screen with the correct FHD one at there service centre. They told me back everything up ( which I will Do) as sometimes the service centre reinstall the OS. I don't see why they'd have to do this for a screen replacement. I'm gonna take all the login passwords off just in case it gives 'em an excuse.

 

What? Taking your laptop for their fault?
I wold tell them how much i need the system and that sending it it's not an option!!

The mistake was made while you were under warranty and had in home service, so...they should do the same now. It's up to you but i could not separate myself from any of my systems especially if it was their fault.

 

I myself had the awful experience of having my FHD screen replaced with a 1600x900 model.It was obvious the moment i got to the logon screen/desktop & saw everything being reshuffled & super-sized.Upon checking the resolution,i was convinced the screen was a 1600x900 model.Then i had Dell sent a tech to replace it again,but this time i confirmed the model again before the tech came to avoid anymore fiasco.Better to have them come to replace the screen than bring it back to their service centre,you might end up with new problems.

 

That's why: never say good bye to the tech before you check his job and that everything is in working order

 

Thanks for all the replies people! I know it was my own stupid mistake. When the engineer replaced the screen all my icons where the exact same there was no difference and I was too busy at the time to check his work. Anyways..... I complained to Dell and told them I want an on site engineer as they replaced it with the wrong screen when in warrenty but they weren't having any of it. They sent a courier who came this morning to collect it at 09.05. I was on a call, and said I'd be with him in 2 mins. When I went down to him he'd gone, I rang him, and he said he'd left because he's no time to wait around. I said it was literally 2 mins and he said he'd be back in the morning. AAArrrrgggggh!!!!

 

Just an Update.....
I checked the status online and theres loads of notes saying " customer unavailable to take call" ......but no one rang me. So I called then to find out why they were saying that. They said during the systems test they found that my HDD had a failing sector so they're replacing the HDD as well. They're just waiting for the parts to come in, thing is.. I check my Lappie every week. Every monday I do a system clean up, dereg and check the disc for errors and it was completely clean when I gave it to 'em. I'm not complaining since Im getting a new HDD but I don't see why they'd swap it out... I question it and all I got was " well if our diagnostics say it needed it, it needed it " ..end off. Have to start from scratch now... thank christ I backed everything up

 

Sorry to keep going on about this but it's become a nightmare!! Basically here's an update.
Laptop was collected on 4th.
I rang on the 7th as I had missed calls from Dell I was told that they found error with the HDD during testing,so are ordering the parts. I check my HDD every Monday using AVGtuneup and chkdsdk and there was no errors on it.
I rang on the 10th as I had another missed call... I was told the screen had been replaced but the service centre was awaiting the HDD as it was out of stock.
I rang again on the 11th as I had another missed call.... This time I was told that the the service centre was awaiting the screen to come in as it was out of stock.
I rang this morning(14th) just to find out what was happening and was told that my laptop got lost and the service centre only received it 2 days ago and that it's currently being worked on, which completely contradicts everything I was told in the weeks previous. I was also told that if I don't get it back within one month of when it was collect I will either get a refund or a new laptop.
Then I got an email about 2 hours ago to say it wasn't lost. The Screen was replaced but the engineers found errors on the harddrive and they want to charge me €133 to replace the HDD.... I run chkdsk every monday morning and then a virus scan ( i'm uber paranoid about it crashing) ..... I've emailed them back but seriously!! ?!?!

 

Tell them not to replace the HDD. Even if it does end up needing replacement, you can do it yourself for a LOT less than 133 EUR.

 

Hi,

Don't worry I've already said it to them. I found a 750GB Hybrid online for less than that, if it does need to be replaced.

Chancers eh!!!

BTW I got my Alienware in Feb 2010 since I got it here's everything that Dells replaced ..........
New Bluetooth ( because it wasn't built into the spec when i first received it, even though it was ordered)
2 new motherboards
New soundcard
2 new mousetrack pads
2 new screens ( it's currently receiving screen number 3)
New back panel of the screen ( as it was damaged by the onsite engineer)
New cover underneath
New HDD
New section where the power button is and new keyboard.
New battery ( as it failed to charge)
New powerblock( as the laptop wouldn't recognise it anymore)

 

I got this problem once but luckily I noticed it right after he finished with the replacement