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    GTX 260m and blank screen issue

    Discussion in 'Alienware M15x' started by rieja, Mar 10, 2012.

  1. rieja

    rieja Newbie

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    Hello all,

    Looked around the forums and I could not find the exact same issue I am experiencing.

    Problem
    Laptop monitor is blank upon boot and does not turn on. It is backlit but to black/blank only. Secondary monitor works BUT cannot see POST. Windows works on secondary monitor only.

    Done so far
    Reseated/repasted vid card
    Reseated RAM
    removed laptop battery and power cord - held power button for 20 secs
    removed and reconnected battery on MB

    Specs
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: M15x
    BIOS: Ver A09 1.00
    Processor: Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz (4 CPUs), ~2.7GHz
    Memory: 8192MB RAM
    DirectX Version: DirectX 11
     
    rieja, Mar 10, 2012
    #1
  2. otosan

    otosan Notebook Consultant

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    i think u need to re-seat your LCD connector since it work on external monitor...

    and re-install your graphic driver cleanly
     
    otosan, Mar 10, 2012
    #2
  3. rieja

    rieja Newbie

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    Yeah that was my next thought about the connector. I just didn't want to teardown that much yet. I will try that later today.

    As for the driver, I am not knowledgeable enough to answer this, but would that affect the POST being displayed?
     
    rieja, Mar 10, 2012
    #3
  4. DocJuan24

    DocJuan24 Notebook Enthusiast

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    Had the same issue on mine, could connect to external monitor so it can't be GPU, was running games on external.

    I took screen apart and reseated connector, took about 30 mins. Good luck.
     
    DocJuan24, Mar 10, 2012
    #4
  5. rieja

    rieja Newbie

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    EDIT: It happened again. Perhaps there is something wrong with a cord. Will try to update asap.



    Somewhat Solution
    Thanks otosan and DocJuan24. Reseating the display worked.

    I hate to take apart components if I don't have to. I always miss a screw or something :p You guys confirmed my "go ahead" suspicion.

    Thanks again!
     
    rieja, Mar 11, 2012
    #5
  6. rieja

    rieja Newbie

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    So I reseated the back of the LCD twice more but no go. Very frustrating as it worked the first time.

    Onto driver re install now...

    Began the re install for the drivers and upon restart both screens are blank. The second monitor does not come on at all. As thought the drivers are not loaded.

    At this point, I can't see anything. Thoughts?
     
    rieja, Mar 12, 2012
    #6
  7. JanChunsiong

    JanChunsiong Newbie

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    Hallo I have aw m15x. And I got screen problem
    Everything seems to be running, but the screen display nothing ( black )
    So I try external monitor, and it's work. I even can play game on external monitor and control with my aw keyboard
    Can u help me?
    What is the problem
     
    JanChunsiong, May 1, 2012
    #7
  8. onego

    onego Notebook Consultant

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    I had a similar problem and I ended up calling Dell since I still had warranty. They decided to exchange a LCD screen for me and the problem never appeared again.
     
    onego, May 1, 2012
    #8