The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Issues with Alienware m15x Repairs

    Discussion in 'Alienware M15x' started by XS82, Aug 17, 2011.

  1. XS82

    XS82 Newbie

    Reputations:
    0
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    5
    Hey everyone,
    I sent my alienware m15x in for repairs two months ago. The system was still covered under the 3-year warranty I purchased. The tech support folks I have spoken to over the phone have been helpful. BUT..the repair side of Alienware is a different story.

    The system crashed after my Nvidia 8800M GTX crashed. The tech support people knew this after we tested the system online. I spoke to a tech support rep three weeks ago that noted the repair center entered a status update that all needed repair parts were in stock. And today, I get a voicemail telling me that the repair center doesn't have my replacement card in stock. The individual who didn't leave his name said I could wait on the replacement Nvidia card or accept an ATI v3700. Taking a 256MB card over a 512MB...I don't think so. On one occassion I called tech support, and the tech support guy had to place me on hold for 15 minutes because the repair center couldn't find my computer.

    Seriously, what the hell alienware? Has anyone else experienced problems like this lately? If anyone from Alienware is out there, there is no way in hell I will spend another dime with you unless things improve significantly in the near future. Does anyone know if there is a complaint department number for Alienware?
     
    XS82, Aug 17, 2011
    #1
  2. steelballrun99

    steelballrun99 Notebook Guru

    Reputations:
    18
    Messages:
    53
    Likes Received:
    0
    Trophy Points:
    15
    yeah, tech support are really helpful, but the tech are really stubborn and mess things up sometimes.. they fried my mainboard once as they installed some wrong drivers for something i cant remember.. but they had to replace it after..
     
    steelballrun99, Aug 17, 2011
    #2
  3. lordvice

    lordvice Notebook Consultant

    Reputations:
    1
    Messages:
    150
    Likes Received:
    0
    Trophy Points:
    30
    I think this thread should be in the Area 51 forums if I am not mistaken.
     
    lordvice, Aug 25, 2011
    #3
  4. Ldmoose

    Ldmoose Notebook Consultant

    Reputations:
    94
    Messages:
    199
    Likes Received:
    0
    Trophy Points:
    30
    It should be because they have a pre-Dell Alienware

    You have to be really persistent with Dell tech support. When you get on the phone with them demand to speak to a manager and raise hell until you get your way. I once got "disconnected" three times in a row while trying to get a new mobo, after over 3 hours on the phone I got my mobo.

    You obviously don't want your computer fixed bad enough since you're taking no for an answer.
     
    Ldmoose, Aug 25, 2011
    #4