The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Keyboard and warranty

    Discussion in 'Alienware M15x' started by jarvmeister, Jul 19, 2012.

  1. jarvmeister

    jarvmeister Notebook Consultant

    Reputations:
    89
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    30
    the 'X' key on my keyboard keeps coming off.

    I have warranty until 2013, but I know some things aren't covered.

    Will I be able to claim for a replacement keyboard?
     
    jarvmeister, Jul 19, 2012
    #1
  2. jarvmeister

    jarvmeister Notebook Consultant

    Reputations:
    89
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    30
    I think I've answered my own question, I'm in the UK and the Next Business Day Onsite Warranty, which I have, states that general wear and tear is not covered.

    However, since my key has actually broken, it is not wear and tear, it's a fault.
     
    jarvmeister, Jul 19, 2012
    #2
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    Unfortunately the keyboard that we put on our machines should last more without any problems. I'm sorry to hear that you are having this issue. Please go ahead and send us an e-mail to [email protected] and we will figure out how to manage your specific case. :) Let us know the service tag, your phone number and location and of course a brief description of the issue :).
     
    Alienware-L_Porras, Jul 19, 2012
    #3