Laptop freezes: Kernel Power EventID 41

Hi guys,

I am having a funny/annoying problem on my 6 months old m15x.

Sometimes, when I play games (high load) or when I browse the web (low load), my laptop freezes, and pressing any keys just won't do anything. The only thing I can do is a nasty hard reboot by pressing the power button for a few seconds.

It started to occur about 2 weeks ago, and I can't remember installing any funny software. I have uninstalled VMWare, and I have updated the graphics drivers to the latest. I have Windows 7 Ultimate 64bit with all the latest updates.

When I check the Event journal, I can read:
System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002

- TimeCreated
[ SystemTime] 2011-06-18T02:30:37.042422000Z
EventRecordID 68829
Correlation

- Execution
[ ProcessID] 4
[ ThreadID] 8

Channel System
Computer HardCoreGamer

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

Any help is very much appreciated.

Cheers,

Jonathan

 

What are your specs? Let me guess... Nvidia 260m as GPU?

 

i agree with svl7, must be the 260m lol but mine happened after about a year, it only gets worse after that...

 

No, it's a GTX 460m, but still Nvidia.

Is this a known problem ?

My full specs: Intel i7 840QM, 8GB DDR3 1333 Hz RAM, Nvidia GTX 460M 1.5GB (latest drivers), Samsung 640GB HDD, motherboard Intel PM55, Bios A08.

 

oh no! i was about to replace my 260m with 460m by dell, maybe i shud finally just go with ati

 

Try WhoCrashed, which will analyze recent crash dumps in an effort to determine the cause, particularly those based on driver failures. Very useful for its plain language approach. Can't always provide the answer, but will at least point you in the right direction for Google searches.

Resplendence Software - WhoCrashed, automatic crash dump analyzer

 

Well latest developments are: I started having BSOD and nvlddmkm.sys is the culprit.

Does anyone have good working nvidia drivers for me to try different drivers ?

--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------

computer name: HARDCOREGAMER
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU Q 840 @ 1.87GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8577880064 total
VM: 2147352576, free: 1945300992



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sun 19/06/2011 05:23:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\061911-36691-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xEA061)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF8800F539061)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 275.33
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 275.33
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 275.33 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation UNEXPECTED_KERNEL_MODE_TRAP

 

I doubt you have the wrong drivers. Have you removed the bottom panel and checked to make sure the GPU fan is actually working and/or not clogged with all kinds of fluff? I would start there but most likely you have a failing graphics card and Dell will need to replace it. I would backup your system and be prepared to possibly reinstall windows, drivers etc.

 

Exactly. I completely agree. Nvlddmkm.sys error says that the driver fails, this can have several reasons, but if it gets worse over time you can assume that your GPU is dying.
First of all try different drivers. Also what are your GPU temps?

 

Hi guys, I had this same exact issue with beta driver 275.36 and (I think) also the official 275.33 drivers. It usually happened why I left my M15x (GTX 460m) in idle - when I came back to use my machine, everything had frozen, and the only way to use it again was to do dirty power off.

So I went back down to official version 270.61 (dated 18-04-2011). I also had major issues in Crysis 2 with the newer drivers, so that's another reason why I downgraded to 270.61. I no longer have these issues.


Hope this helps.

 

I uninstalled the 275.33 and let the system reinstall the 259.64 instead. I'll try for a few days see if it has improved.

I still tend to think it's a driver problem. Well I hope so.

 

It could be, sometimes beta drivers can be really unstable. Good luck!

 

Well, the laptop froze again Only a hard reset worked...

Considering that the problem started all of a sudden 3 weeks ago now, I'm starting to revise my opinion... might be the CG that has a problem T_T

Time to backup and send it back to Dell ?

 

No, time to call Dell and let them come to you. That's how it works with an Alienware...

 

More and more crashes, this is just going crazy:

On Thu 23/06/2011 05:53:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062311-32713-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x313B)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF8800488E13B)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Thu 23/06/2011 05:53:02 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xA4048)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF8800488E13B)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 275.33
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 275.33
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 275.33 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation UNEXPECTED_KERNEL_MODE_TRAP

Is the 460m a faulty video card in general ? If yes, can I ask for an ATI instead ?

Cheers