The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M15X won't boot after 970M upgrade

    Discussion in 'Alienware M15x' started by Fl0oW, Dec 21, 2020.

  1. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Yo,

    I finally installed my 970M, but the computer don't boot..

    the power button turns on and shows that the computer is charging when I plug it in with the original power supply, but when I press the button, it turns off and nothing happens, no fan, no display, and same with the 240w psu, but the power button doesn't turn on (it's normal i think, since it's not the original psu)

    I have no idea what to check, I really need help.

    Thank you in advance..
     
  2. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
  3. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    I didn't try with my old gpu (I spent a lot of time to swap the 260M with the 970M so I didn't really want to spend any more time on it)

    I don't have any post error codes, my keyboard status leds don't turn on when i hit power

    I didn't touch the cpu, I didn't touch the motherboard, I put all the screws on, I connected every cables i seen (there is not a lot of cables if i remember correctly)
    (According to me, if the problem came from the gpu, then the pc would boot but without any display or would show a LED Error Code, there I just have nothing, but i'm not an expert so idk)

    EDIT : a cmos battery reset would help ?
     
  4. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    Are you 100% sure everything is connected again? If you are, then you´ll have to swap back your old gpu to discard a dead 970m. What bios ver are you running?
     
  5. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    I'm 99% sure but i'll recheck tomorrow
    my bios version is A09 (Original, not Unlocked)

    a cmos battery reset would help or nah ?
     
  6. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    There´s no harm on trying it.
    Aldo, which 970m brand did you bought?
    Dell and Clevo cards are alomst plug and you are done (just a little driver tweak needed), but there are some brands like MSI that just won´t work at all
     
  7. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    How do I know? If I send you a picture of the card, could you know the brand?
     
  8. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    Yes, post it, if I can´t I´m sure someone else with a little more exp will know.
     
  9. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Here it is
     

    Attached Files:

  10. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    Looks like a Clevo one to me, since you already have it out, why not try your old 260m again? If everything boots just fine, it´s most likely a dead 970m
     
  11. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    It's not out, it's an old picture that i take when i received the card ^^
     
  12. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    haha, ok, here´s what I would do. First of all, I would try my older 260m to discard a faulty 970m, if your system still doesn´t boot, then you just missed something when reasemblimg your m15x. Take special care with screen and keyboard conectors since those are the usuall suspects, finally if you uninstalled them try reseating your ram, pretty sure it´s one of those things.-
    The m15x has a little bad temper, it wont boot unless EVERYTHING is working perfectly
     
    Last edited: Dec 21, 2020
  13. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Ok, thanks a lot man, I'll try this tomorrow and I'll update you here !
     
  14. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    Good luck! Btw, dont forget to allways do a power drain before doing anything to your machine (remove battery and power supply, then press and hold power button for 10secs )in order to discharge any remainig power from caps.
     
    Fl0oW likes this.
  15. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Ok so i done a cmos battery reset, nothing change (my alienfx keeped colors than i set on windows, idk if it's normal)

    I checked every cables than i disconnected when i installed the 970M, they are all connected, so idk..

    I'll try to put my 260M back

    EDIT : I just thought of something, I didn't put pads underneath the graphics card, maybe there's a short circuit?
     
    Last edited: Dec 22, 2020
  16. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
  17. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Ok, I reinstalled my 260m without thermal pads ect, just to test if my m15x boot and ... It boot.

    So i presume than the 970M i got is dead ?
     
  18. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Is it possible that my problem is due to the fact that the card may work with NVIDIA Optimus & G-Sync?

    (I don't know if the card work with NVIDIA Optimus & G-Sync)
     
    Last edited: Dec 22, 2020
  19. blazeghost

    blazeghost Notebook Consultant

    Reputations:
    6
    Messages:
    130
    Likes Received:
    34
    Trophy Points:
    41
    I don´t know about that. I´m my opinion it´s a dead 970m, I would try it one more time to see if it still doesn´t work, and then try to return it. Swapping a 970m is not an over complicated thing, just install it, mod the driver and it´s usually good to go.-
     
  20. Fl0oW

    Fl0oW Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    Yes, i think it's a dead 970M too, i'll get a refund & buy another one

    Thanks for your help man, i really appreciate it !
     
  21. Jdpurvis

    Jdpurvis Notebook Evangelist

    Reputations:
    152
    Messages:
    512
    Likes Received:
    182
    Trophy Points:
    56
    Other than having to track down a modified Nvidia driver, swapping to the 970m was very easy - worked right away. Makes me agree that you might have a dead card. :(