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    M15x Order Status Discussion

    Discussion in 'Alienware M15x' started by Phoestre, Jul 30, 2010.

  1. Phoestre

    Phoestre Notebook Evangelist

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    Hello guys, while I was checking the website I just figured my Estimated Delivery Date got updated.

    Order Date: 7/26/2010
    EDD: 8/12/2010
    STATUS: In Production - Delivery Preperation (updated on 7/30/2010)
    EDD according to DELL: 8/4/2010 (updated on 7/30/2010)
    EDD according to FEDEX: 8/3/2010 (updated on 8/1/2010)
    CARRIER: FedEX Ground
    STATUS: Shipped (updated on 8/1/2010)
    EDD according to FEDEX: 8/4/2010 (updated on 8/3/2010)
    DELIVERED!: 8/4/2010 around 15:30

    The wait is finally over, I got my M15x, best lucks for all of you. I hope this thread helps you new *orders* to better understand how long it takes and what are the steps.

    Good deliveries for all :D
     
  2. Adderal

    Adderal Notebook Guru

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    Awesome! I made my order on the 28th so this is good news. My estimated delivery still reflects 8/11/2010. The sales rep did mention that previous customers typically receive their computers sooner than the first estimated date.

    I hope we both get our new machines next week!
     
  3. Phoestre

    Phoestre Notebook Evangelist

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    Technicly I'm a previous customer if that effects.
    Long time ago, I talked with some people from Dell, and they told me the system automaticly puts the most late date and they actually give the package to cargo immediatly when the system is built.

    Adderal, I believe that you'll receive your system between 6-10 of August.
    Do you have 7 day cargo or??
     
  4. nick-jensen

    nick-jensen Notebook Enthusiast

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    I ordered my 15x on 7/27/10 and the EDD was 8/13/10, but the order got canceled due to I needed to talk to my bank and let them know the payment was accepted. So I got that fixed and had to reorder the laptop, but it was the same exact order just a different order number but now the EDD is 8/26/10. What is that about? Dell had no awnsers for me
     
  5. Phoestre

    Phoestre Notebook Evangelist

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    Did you call them? When they tried to access your account if they got no money, they may have put you in something like a control list?
     
  6. Adderal

    Adderal Notebook Guru

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    I'm a previous customer too, we got our Aurora ALX about six months ago. It was in-production for about three weeks before they shipped it out.

    My estimated ship date still reflects 08/11/2010 as of today. I did however talk the salesman to give me free Next-Business Day delivery. So as soon as they put the damn thing together I'll get it soon after.

    I CAN'T WAIT! :D
     
  7. Phoestre

    Phoestre Notebook Evangelist

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    Free next business day? nice ;) You'll probably receive it before me xD
     
  8. j2talc86

    j2talc86 Newbie

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    Wow thats funny, mine says the exact same thing...
    STATUS: In Production (Delivery Preperation)
    Order Date: 7/26/2010
    EDD: 8/12/2010 (OLD)
    EDD: 8/4/2010 (NEW) (updated on 7/30/2010)
     
  9. Phoestre

    Phoestre Notebook Evangelist

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    Interesting. Is your config similar to mine? (its in my sig)
     
  10. j2talc86

    j2talc86 Newbie

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    Half the hard drive size, half the ram, same processor, 5850 video card. Everything else is the same
     
  11. Phoestre

    Phoestre Notebook Evangelist

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    You can replace the HDD or put one more stick of ram later, don't worry about them ;) I just had a fixed budget that I can't go above or below(lol).
    I think we'll receive the systems in similar dates(maybe 1 day diffrence at most). I hope they deliver it right on EDD.
     
  12. nick-jensen

    nick-jensen Notebook Enthusiast

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    Yea I did call them multiple times and they have told me there is no delay on my order, but can't give me an answer of why the EDD changed by two weeks. I also have the two-day shipping which should help, but we shall see. I just am so excited to get it, but having to wait is not fun :(.
     
  13. Phoestre

    Phoestre Notebook Evangelist

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    I think your EDD will change in 1-2 weeks, so I shouldn't be worried much unless Dell is doing somekind "revenge" for the failed money transfer lol. But I heard they transfer the money when the system is shipped, I may be wrong. Check the forums there was something related to this as I remember.
     
  14. nick-jensen

    nick-jensen Notebook Enthusiast

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    I actually finally just talked to someone who helped me a little. They did tell me that the money does transfer the day it ships. They tell me it is in production, but when I call the the order status # it tells me it is being processed, so who knows? Hope to get it before I go back to school on the 23rd :(
     
  15. Phoestre

    Phoestre Notebook Evangelist

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    If you buy via Dell Preferred Account, the money transfers the moment you push the buy button lol. And you can view order status in detail by your account. If you go to the order support page or call them, they see only "In Production" "Shipped" "Cancelled". However if you check with your account logged in, you can see whatever it is in Delivery Preperation and similar stuff.
     
  16. nick-jensen

    nick-jensen Notebook Enthusiast

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    Oh wow that would have been nice, but no I did not pay with preferred account. I will make sure to do that in the future! Thank you for the all the help
     
  17. Phoestre

    Phoestre Notebook Evangelist

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    If you buy via DPA, you get 12 months no interest plus they can charge your money and put it back(if you cancel the order) anytime instantly. Its like their own bank :)
     
  18. Phoestre

    Phoestre Notebook Evangelist

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    Okay order status just got updated, here is the new information:
    Shipping Method: 3-5 Day Delivery
    Shipped Date: 8/1/2010
    Estimated Delivery Date: 8/4/2010 (updated)
    Carrier: FEDEX GROUND

    And here is the information according to FEDEX:

    Anticipated ship date: Jul 30, 2010
    Estimated delivery: Aug 3, 2010
    Weight: 14.0 lbs/6.4 kg
    Destination: Florida

    Does anybody know if that weight is normal?
     
  19. nick-jensen

    nick-jensen Notebook Enthusiast

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    Good to see you got an update man. Is it it bad that I know my order number by heart because I have called to check the status so much? I still have had no change in my status :( Hope to see a change soon
     
  20. Phoestre

    Phoestre Notebook Evangelist

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    Check the status once a day around 14:00 because all the updates I got happend after 12:00-1:00

    You paid for this thing so its normal to check it that much :D
     
  21. nick-jensen

    nick-jensen Notebook Enthusiast

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    Thanks for the heads up man, I will make sure to look more around that time. By the way, how do you know where the laptop is being built at? I have seen that some are built or all are built in Malaysia, am I right in thinking that?
     
  22. Phoestre

    Phoestre Notebook Evangelist

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    I don't know for sure where they are built at but yeah its Clevo in Malaysia I think.
     
  23. Adderal

    Adderal Notebook Guru

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    Lucky! I haven't received any estimated updates at all. It still reflects the original date of 8/11/2010. To be fair, I only ordered just a few days ago (7/28). I'm just really anxious and excited.

    I'm hoping it ships soon. :p
     
  24. Phoestre

    Phoestre Notebook Evangelist

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    Mine is most likely arriving tomorrow or the next day but I think they wrote the name on specialized nameplate wrong :/ so if it comes wrong, I'll have to send the nameplate back for replacement.
     
  25. nick-jensen

    nick-jensen Notebook Enthusiast

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    My status is in the boxing stage! If anyone wants detailed information they should call this #8002543692. It is direct to alienware and they give much more specific info, instead of the same thing that dell has been saying for a week "your order is in process". Pretty happy about that
     
  26. Phoestre

    Phoestre Notebook Evangelist

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    No update on Dell's website but FedEX just updated their system:

    [​IMG]

    As you can see its coming from Georgia to Florida. I'm trying to understand why it got sent to Georgia in the first place o_O FedEX's distribution center or something like that?

    If all is correct, I'll be an "Alien" tomorrow ;)
     
  27. nick-jensen

    nick-jensen Notebook Enthusiast

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    That is awesome man! You must be very excited, do you know how long it usually takes when it is in the 'boxing' stage before it is shipped?
     
  28. Adderal

    Adderal Notebook Guru

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    Nick, you are AWESOME! Thank you for that direct phone number. My order was done via EPP and it won't let me see detailed information on the check status website. That number worked like a charm. Unfortunately, my laptop is still in the build stage. Anyway +rep to you good sir!
     
  29. Phoestre

    Phoestre Notebook Evangelist

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    I don't have a "fix" time period for boxing but it took around 3 days for me. Mainly because it was weekend. So I think it takes them a bussiness day or two(if they are overbusy?) bussiness day to ship after building.
     
  30. j2talc86

    j2talc86 Newbie

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    Got mine this morning...wow its heavy...but it's awesome. The screen really is soo much nicer than the M11x which I sent back.
     
  31. Phoestre

    Phoestre Notebook Evangelist

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    The wait is over, I got my M15x about 1-2 hours ago!
    It looks perfect except 2 things.
    The name plate (as I expected) is written wrong. I'll try to get it replaced somehow, no need to make a complete return and reorder.
    While I was on battery with disabled AlienFX, there was some unexpected blue lights appearing for less than a second and disappearing around the F buttons(top line), then later doing the same. Is that something expected or my brand new alienfx is just dieing??? Anyways I'll open a new thread for those as this topic is meant for people to understand how long the delivery processes take.
     
  32. kokol

    kokol Notebook Enthusiast

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    I also finally got my new M15x.

    Ordered it on 7/26/10
    Shipping on 7/30/10
    EDD was 8/12/10
    I received it today (8/4/10)
    :D
     
  33. nick-jensen

    nick-jensen Notebook Enthusiast

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    I'm still in confusion why mine is taking so long compared to you guys. I ordered on 7/27 and made it 2-day shipping. My EDD is still 8/26... Hmmmm
     
  34. Adderal

    Adderal Notebook Guru

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    My order was placed 7/28 and the EDD was listed as 8/11 (Next-day Shipping). I am also getting really impatient as it's been in the 'build' stage for a week now. Still, the 11th isn't too far away. I was really hoping it would ship sooner as many people here have experienced.

    You'll notice that some items when configuring your system can sometimes delay the order further. I believe that the SSD (which you ordered) can delay building the system by upwards of 12 or so days. That might be why your EDD is so much later than most. :(
     
  35. Phoestre

    Phoestre Notebook Evangelist

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    one of the SSDs and 1080p had a 5 day delay as I remember.
     
  36. miahsoul

    miahsoul Notebook Deity

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    You got your 940XM from Dell? Awww, you could've saved some money by installing it yourself. :S


    And I got my system within a 10 days or so.
     
  37. nick-jensen

    nick-jensen Notebook Enthusiast

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    Yes, it was 128 GB SSD that was a 12 day delay, I was going to get that one, but didn't want the delay. So I went with the more pricey 256 GB SSD because I thought I would get it sooner. "Looks at the floor (while simultaneously saying FAIL)" ;)
     
  38. nick-jensen

    nick-jensen Notebook Enthusiast

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    Updated today to shipped! EDD is 8/9/10, pretty excited!
     
  39. Phoestre

    Phoestre Notebook Evangelist

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    Yep I told you they will move it to a closer date ;)
    I hope it arrives right on time with the correct nameplate(unlike mine) lol.
     
  40. nick-jensen

    nick-jensen Notebook Enthusiast

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    Lol how did your nameplate get messed up?
     
  41. Adderal

    Adderal Notebook Guru

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    Congratulations! I called in to check on mine and it updated to preparing shipment. Hopefully it updates to shipped by this afternoon.. otherwise I'll probably end up getting it on Monday. Of course I'll get it AFTER the weekend! XD
     
  42. nick-jensen

    nick-jensen Notebook Enthusiast

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    Sweet! I know man I was sooo hoping to have it for this weekend :rolleyes: but it will be ok. Mine is in Tennessee right now, got to make it to Virginia where I live
     
  43. Adderal

    Adderal Notebook Guru

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    When we do get it, I want to post pictures! Is there a good dedicated thread to doing that? I don't want to duplicate posts but I didn't see one.
     
  44. nick-jensen

    nick-jensen Notebook Enthusiast

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  45. nick-jensen

    nick-jensen Notebook Enthusiast

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    Mine weighs 18 lbs, it must be a mammoth :p
     
  46. Phoestre

    Phoestre Notebook Evangelist

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    One of the letters in my name is wrong. I'll be more careful ordering by phone next time :/
     
  47. Adderal

    Adderal Notebook Guru

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    YES! Soooo excited!

    [​IMG]
     
  48. Phoestre

    Phoestre Notebook Evangelist

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    So countdown till tomorrow? lol
     
  49. nick-jensen

    nick-jensen Notebook Enthusiast

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    Wow, that is awesome man! I still am wondering why mine weighs 18lbs? Compared to 14 and 15.... Hmmmm
     
  50. nick-jensen

    nick-jensen Notebook Enthusiast

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    Received my 15x this morning! Sadly can't open it until I get off work :(. Going to get off early though :)
     
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