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    M15x Warranty Quick Question

    Discussion in 'Alienware M15x' started by LAB_RAT, Nov 19, 2013.

  1. LAB_RAT

    LAB_RAT Notebook Enthusiast

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    Hi guys my m15x is still under extended warranty and my dvd/cd drive has failed. Iv tried software related fixes such as;

    -the Upper-Lower Filters thing in the Regedit
    -reformatting
    -updating the drivers, but couldn't find anything.
    -restoring to earlier backup
    -start up diagnostics, and alien respawn

    None of it worked. So im thinking of claiming on the warranty for a new drive, im wondering if dell will send out a new drive and me not have to send in my laptop and me just replace the drive myself? As i dont want to be without it.
     
    LAB_RAT, Nov 19, 2013
    #1
  2. dovy

    dovy Notebook Consultant

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    most unlikely. companies are usually very strict on who fixes what. it has to be done by a qualified techie. this means you will either have to send ur whole laptop, or dell repair guy will come over to your house, depending where you live
     
    dovy, Nov 19, 2013
    #2
  3. LAB_RAT

    LAB_RAT Notebook Enthusiast

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    Ah ok. Thank you for your reply.
     
    LAB_RAT, Nov 19, 2013
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  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    If you are in the US or CA, send me your ST (Service Tag) on a private message and I'll take care of the issue myself.
     
    Alienware-L_Porras, Nov 19, 2013
    #4
  5. LAB_RAT

    LAB_RAT Notebook Enthusiast

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    Thank you very much for the offer, but unfortunately i am in the UK. Going to email customer service tomorrow and see what they say, as sadly im having other issues as well.
     
    LAB_RAT, Nov 26, 2013
    #5