M15x replacement in the 21 days question?

Hi I am new to this forum and I just have a question I'm hoping someone can resolve. I bought an m15x three weeks ago and it decided to stop working and me being picky and not wanting one of the dell techs ripping it apart I opted for a replacement. Well Dells systems have been down since last Tuesday and have unable to complete the process and their supposed to process it tomorrow and I just have a couple questions I'm hoping some one can answer.

I am concerned that since they have ceased selling the ALIENWARE m15x I am kind of worries they are going to try to send me a refurbished one and I don't want that. How likely Is it that they will try to replace it with the m14x because I don't want that the only computers that I like from ALIENWARE are the m15x and the m17x so how probable is it that I would be ble to get a m17x r3?

And second if they send me a refurbished one do I have the right to refuse it and send it back?

Thank you in advance for the response and please tell me If I have used proper forum ettiquette.

 

It seems you should still be able to return it and get your money back. As you said, they will probably send you a refurb, but I don't know this for sure. I recommend calling them for clarification.
You can't get a M14x for your system, that would be a downgrade. A replacement would only be a M17x r3 in case they can't give you a M15x, however I have absolutely no idea how they will handle it in your case, call them and ask.

 

Thanks for the speedy response. Yeah I won't know until tomorrow what their going to do I just absolutely don't want a refurbished one.

 

if you bought new then the replacement will be new too. i had like 3-4 replacement units, hahahaha all were brand spanking new.

 

Hahaha, 3-4 replacements.... You're the reason why the extended warranty is so expensive
Hope you're right... I really don't know how they're gonna handle it in the future since the M15x isn't available anymore (at least not in the US)

 

dell is crazy, they coulda fixed most of my problems, but for some reason they always offer me replacements. and of course i can't refuse, hahahaha

 

Haha well that's relieving. I'm just worried because they don't sell them anymore. But I read on Dell.com that they have to replace it with an equivalent or better system so I'm hoping for the m17x r3. That would be pretty nice. How has your guys's experience been with the Dell support?

 

Although I have not had to use them for my M15x, I have used their support for other machines, and they are pretty good. I think that has been the general experience here. Sometimes their techs are not as sharp as they could be, but, in general, they try to get it right.

Joe

 

That's good to know. I have only talked to them a couple times and so far it was good. Going to find out what their going to do for me today.

 

i have mixed results when calling them, sometimes it would take 5 mins for it to be resolved. other times i can spend hours and resolve nothing. but in the end dell always come through.

 

Haha after about 5 different agents I finally got someone who would help me out. I'm getting the same system with an upgrade from the 740qm to the 940xm for free and I was assured it is going to be built and it's a brand new system. Does anyone have anyone have any experience with the 940xm. How much more performance can I expect?

 

I'm so happy everything worked. I think Dell support is a game of luck

 

Well using throttlestop, as the 940XM is unlocked you can manipulate the power limits and multipliers and see almost a 100% increase in speed. Not that it is needed of course. I'm sure the users in this forum will walk you through the easy process. I would be happy to.

 

Yeah I would love like a guide. The first thing I want to do is overclock everything. Never overclocked a processor. I have overclocked everything else. What is the max speed people have been able to obtain with that processor?

 

I can get around 3.6GHz constant when running 3DMark Vantage but it really is overkill. Guide:

Once you get it, download and start throttlestop 3.00

check Clock Mod, Chipset Mod, and Set Multiplier and make sure that it is on Turbo.

Click TRL and set it to a desiered multi. The default would be 18/18/24/25, I have mine at 22/22/26/27. Click ok.

Now click TPL and you will see 62/62. These need to be higher for you to successfully run higher multipliers. My rule of thumb, the TDP should be around 15 points higher than the TCP. Set it to a starting number. 90/75 is a good start. Hit OK

Now hit the Turn On button. Very important

To test, get wprime 1.55 (must be this version) and run a 1024 test on 8 threads with throttlestop open. Keep an eye on the multipliers, and open your TRL dialogue. Slowly reduce the TDP/TCP until you see the multipliers no longer stick to the desired value, they start to drop by the decimal. You've hit the limit so bring the values back up until the desired multi resumes.

Of course, always keep an eye on the temperature. Clicking the DTS button will change the values to Celsius. If things hit around 95C, the multi's will drop regardless of the TPL.

Seems alot but I've tried to make it as straight forward as I can.

 

It doesn't seem too overly complicated. Thanks for the guide. I'll let you know how it works when I get it. First oc the video card then the processor. Should be alot faster than my other one.