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    New problem - abrupt black screen - temps in 60's

    Discussion in 'Alienware M15x' started by Jdpurvis, May 22, 2013.

  1. Jdpurvis

    Jdpurvis Notebook Evangelist

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    Well, my SSD recovered from the episode theother day. Today, I was downloading a large file for my GPS (took a couple of hours). I had backed down on thespeed so as to avoid stressing the new paste job too much. SO temps were running all in the high 50's to mid 60's. All of a sudden there was a soft pop and the screen went black and all activity stopped. I pressed the power button and it immediately booted normally and I was able to resume the download. I was running on AC, using a relatively new 150W power brick (2 months old). Power brick is warm, but not very hot. BTW, I had the back of themachile elevated slightly toimprove circulation to CPU.

    It's almost as though I tripped a circuit breaker - but with an automatic instant reset. I am now running with both Throttlestop and HWInfo64 logging.

    Any idea what happened? What was the pop?

    Thanks again,

    Joe
     
  2. fatboyslimerr

    fatboyslimerr Alienware M15x Fanatic

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    Try running everything at stock. Even if you think you've turned throttlestop off, you might still be running a big OC on the cpu. This happened to me and I got a few power offs because of this.
    Go into settings and make sure "Do Not Reset FID/VID on Exit" is unticked. Also I have a profile that is basically stock configuration i.e. no clock/chipset or multipler options ticked with 25/24/16/16 @ 62/62 that I select whilst still in monitoring mode just to ensure clocks return to normal.

    I think you need to restart to clear OC from cpu.

    Next time you get a restart check the blue ring around the power cable input to see if it goes out. If it does that is the power brick tripping.
     
  3. Jdpurvis

    Jdpurvis Notebook Evangelist

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    Thanks,

    I'll give it a try in the next couple of days (work schedule) and report back.

    Joe
     
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Any errors logged on the EventViewer?
     
  5. Jdpurvis

    Jdpurvis Notebook Evangelist

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    I disabled ThrottleStop as suggested, to take it back to stock - so far, stable. To I restarted Throttlestop, with parameters that match stock (24,24,18,18) - so far, so good. Max temp with all 4 cores stressed is 65 degrees. Will try to inch up to see if I can identify source of crash.

    Joe
     
  6. fatboyslimerr

    fatboyslimerr Alienware M15x Fanatic

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    Stock for 940xm is 25/24/16/16 @ 62/62 meaning 2.13Ghz.