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    Reinstalled the OS, having major driver issues.

    Discussion in 'Alienware M15x' started by Dr_Falken, Jul 3, 2010.

  1. Dr_Falken

    Dr_Falken Notebook Enthusiast

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    So silly me, I forgot my password and decided that it would be easiest to reinstall windows 7. The problem is that I can't seem to find all the drivers I need to get the thing up and running again. First off, on the disk that they gave me, the wifi card driver doesn't seem to work. I installed it, but I still can't use wifi at all, even after restarts and reinstalls. Second, there seems to be no Radeon 5850 driver on the disk, but there are nvidia 240 and 260m drivers. Last, I can't find any of the icons/wallpapers/etc that came with the laptop. Can anybody help me with any of these issues?
     
  2. hub1100

    hub1100 Notebook Evangelist

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    STOP STOP - DONT LOAD THE COMMAND CENTER FROM THE DISK
    DANGER WILL ROBINSON

    Use the support.dell.com site
    Drivers & Downloads
     
  3. hub1100

    hub1100 Notebook Evangelist

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  4. Dr_Falken

    Dr_Falken Notebook Enthusiast

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    mmblegh I think I'm going to have to do another clean reinstall, everything is acting super weird...I found that site after I installed everything and nothing works right.
     
  5. inap

    inap .........................

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    Nice catch hub. Probably saved him from a mobo replacement.
     
  6. hub1100

    hub1100 Notebook Evangelist

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    smiles politely, im just paying it forward.
    i never did get to thank you inap, so here REP +1
     
  7. Dr_Falken

    Dr_Falken Notebook Enthusiast

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    So finally everything seems to work...except the lights...nothing glows anymore, and alienfx just shows up blank. Does anybody know what's wrong with it?
     
  8. himesh1042

    himesh1042 Notebook Consultant

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    If You did call Dell immediately for a replacement. The CC in the resource disk will fry your motherboard and kill the lights. Well what're you waiting for? Move and call DELL
     
  9. IKAS V

    IKAS V Notebook Prophet

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    why would DELL have something like that on there driver discs?
    It makes no sense and very stupid on there part, not to mention pissing off customers that dont know it does that.
    I dont get it :(
    Shame on DELL
     
  10. Quadzilla

    Quadzilla The eye is watching you

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    I guess Dell assumes people will always download the latest drivers for there machine before proceeding with a fresh install .... Bad assumption on Dells part though ....
     
  11. Dr_Falken

    Dr_Falken Notebook Enthusiast

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    Seriously. I did install it off the disk, so it's looking like I did fry the chip. Will they ship a replacement to me or do I have to send the whole thing in?
     
  12. Villosa

    Villosa Notebook Deity

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    You might have an option to have a replacement shipped. I was not offered one because I hear they will try to repair it first before offering a replacement. They'll diagnose the problem remotely and pretty much set you up with a tech who will come and replace the motherboard for you.
     
  13. Dr_Falken

    Dr_Falken Notebook Enthusiast

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    I dunno, I live in Hawaii so that might not be an option.
     
  14. himesh1042

    himesh1042 Notebook Consultant

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    Your lucky that you live in the U.S. There you'll get a replacement shipped. Hawaii is part U.S i think.
     
  15. mb67

    mb67 Notebook Evangelist

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    Yes, it's a part of the US. (State #50. :p) I'm also from Hawaii and if it's under warranty they will ship it to Hawaii.
     
  16. Dr_Falken

    Dr_Falken Notebook Enthusiast

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    An update: they told me they could have a technician come and do it in hawaii, but I said no thanks and just asked if I could return for a refund. I apologize to anybody who thinks that this is not the right thing to do, but I think spending as much money as I did and having something break within 5 days of getting it despite the fact that I followed Dell's instructions (usually you expect those to work correctly) just doesn't bode well. The lady I talked to in customer service was very understanding, no restocking fee and they paid for shipping back.
     
  17. hub1100

    hub1100 Notebook Evangelist

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    I believe that to be the least frustrating choice, good move.
     
  18. LOUSYGREATWALLGM

    LOUSYGREATWALLGM Notebook Deity

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    Sent you PM :)