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    Touchpad stopped working after windows update

    Discussion in 'Alienware M15x' started by PenguinForce, Jan 18, 2014.

  1. PenguinForce

    PenguinForce Notebook Enthusiast

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    Hi all my M15X touchpad stopped working after a windows update today. I can still use the touchpad in the login screen however once I've logged in my touchpad just stops working(the lights around the touchpad also switches off).

    Everything is fine until the update today. I am currently using Windows 7 64bit. Can anyone help me witth this?

    Thanks.

    EDIT: I could still find the Synaptic Pointing Device Driver in the cotrol panel.
     
    PenguinForce, Jan 18, 2014
    #1
  2. ToxicTension

    ToxicTension Notebook Consultant

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    I ran into the same issue recently. Even if I went back to the login screen after logging in before, the touchpad still remained inactive. I was able to revert the update and my mouse regained functionality again.
     
    ToxicTension, Jan 18, 2014
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  3. PenguinForce

    PenguinForce Notebook Enthusiast

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    I got this fixed(more like a way around). I plug my mouse in and went into control panel then select mouse icon. Then I went into device settings tab and unchecked the "Disable internal pointing device when external USB pointing device is attached".
     
    PenguinForce, Jan 19, 2014
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I'm glad you got it sorted out with that. Usually System Restore fixes the issue.
     
    Alienware-L_Porras, Jan 20, 2014
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  5. mrigankp

    mrigankp Notebook Geek

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    Hi all. Sorry to post in an old thread but I thought it would be better than starting a new one. My touchpad has suddenly stopped working. I have tried uninstalling and reinstalling Synaptics drivers, tried uninstalling mouse drivers from Device Manager to no-avail. I had read somewhere that I need to check in Command Centre. When I clicked on Alien Touch, I got an error message (image attached).

    Can someone please look into this and assist me? Thanks!
    View attachment 108953
     
    mrigankp, Feb 15, 2014
    #5
  6. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Hi mrigankp,

    Try re installing the Command Center following the steps in this article, download the Command Center here, do not use the one in the resource DVD.
     
    Alienware-Natalia_J, Feb 17, 2014
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  7. mrigankp

    mrigankp Notebook Geek

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    Hi Alienware-Natalia_J,

    I followed the steps but my touchpad still doesn't work. Is there any other solution?

    Thanks.
     
    mrigankp, Feb 18, 2014
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  8. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    You should try restoring the system back to when the issue wasn't happening, this tutorial explains how.
     
    Alienware-Natalia_J, Feb 20, 2014
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    mrigankp likes this.