any idea what to expect with mailing my m15x away for repairs?

My motherboard had to be replaced last week and the tech support was quick and efficient, they sent a new one to my local repair shop and it was installed within about 5 days.

the problem is the new board worked for all of ten minutes then any amount of pressure applied to the left side of the case caused the laptop to hibernate.

brought it back in because I figured the tech had installed it improperly. Got it back the next day and seemed to work for an hour then it crashed and does the caps lock flashing thing and won't boot up.

They are sending me a package to ship it back to the service depot for repairs, but this is a bit worrisome for me as I've never had to send something away and my warranty is up in 6 days.

the support lady said I'm covered by the current claim for whatever is wrong with the unit now, and not to worry.

I guess I am just asking what experience anyone has had with the process at this stage, is the unit going to be repaired properly and I won't get mailed back a $2000 dollar paperweight and have to buy a new warranty?

After dealing with the phone support and having zero wait times, and excellent service I think I am being paranoid but money is tight and I can't afford a protracted process.....any experience or advice would be wonderfull thanks.

 

Hey,

Glad to see that I'm not alone. I had to send my old computer into the repair shop because of my FX lights and CD drive, and they replaced parts five times. When I sent it back, I got it back within a week or two. I hate to be the bearer of bad news, but my problems persisted, and in fact they gifted me a scratch on those touch controls (stealth mode, etc.). But I'm pretty sure that many others have sent their computer in and got it back fully functional again. I just have bad luck with Dell in general.

 

i really don't recommend sending it in when you have in home repair service. tell them to send another mobo and tech.

 

Now why would you ship your beauty away when you have free next day tech repair as part of your warranty? I'm afraid its too late now however and you can only hope for the best. Although, don't be sweating about this because from previous posts Dell is not that bad at fixing up systems.

 

well the tech was a local store, the only real option where I live and they did not inspire much confidence after the first repair. also considering it was not even booting I figured it might be better to send it along in the hopes that at least it could be replaced.

 

if thats your only option and your not that tech savvy then send it in.

 

i had to send my in back in Dec., the process was quick, i got the overnight box, i shipped it off the next day(it was a tight fit), 4 days after i shipped it off i got it back, and it was fully fuctional... i havent had a problem since.

if ur frustrated with the problem then send it in, seems ur on ur last resort, and my m15x came back looking as good as it was when i sent it in, also on a bigger box...

 

update so far:

I mailed away the system with a provided box, I attached sticky notes to the affected areas and decided on a whim to point out scratching on the screen and ask in the note if it was convered under the warranty it would be great to have fixed.

JUst got off the phone with a very very pushy sales man from a call center trying to get me to buy a new screen, saying there was no way it will be repaired under warranty etc.

After telling him repeatedley to just fix what the warranty covered and that I can't afford to fix the extra he keeps badgering me until I lose my temper and say firmly " just fix what the warranty covers and send it back"
then he hangs up on me.


now I am worried, my computer is in the hands of an angry salesman, and he knows and I know that there is a scratch on the screen.

Is this scratch going to go from some small scuffing on the top of the screen where the lid closes to a long angry hack across the whole machine?

wishing I took pictures now but at least other people can read this and see precautions they can take.

 

update so far:

I mailed away the system with a provided box, I attached sticky notes to the affected areas and decided on a whim to point out scratching on the screen and ask in the note if it was convered under the warranty it would be great to have fixed.

JUst got off the phone with a very very pushy sales man from a call center trying to get me to buy a new screen, saying there was no way it will be repaired under warranty etc.

After telling him repeatedley to just fix what the warranty covered and that I can't afford to fix the extra he keeps badgering me until I lose my temper and say firmly " just fix what the warranty covers and send it back"
then he hangs up on me.


now I am worried, my computer is in the hands of an angry salesman, and he knows and I know that there is a scratch on the screen.

Is this scratch going to go from some small scuffing on the top of the screen where the lid closes to a long angry hack across the whole machine?

wishing I took pictures now but at least other people can read this and see precautions they can take.

 

I wouldn't think the salesman had your machine. Likely it is in the hands of a tech that passed the information on to sales. I would think they are different departments.

Anyway man, good luck. I hope you get your machine back in perfect working condition.

I bet if you call dell and have a talk with someone else you can get that screen replaced. If you try hard a lot of times they will do a little extra for you.

 

Call dell back, hopefully u'll get a different person, explain to him. Hopefully you will get back ur machine in good condition.