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    are you guys experiencing the same problem?

    Discussion in 'Alienware M15x' started by Anggrian, Oct 7, 2012.

  1. Anggrian

    Anggrian Notebook Evangelist

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    after more than 2 years of my happy time with my lovely M15x, this is most notable issue I have encountered so far beside horrible battery life and a terrible touchpad:

    Image-1051223545.jpg
    pic taken by Samsung Galaxy Tab 10.1, edited by Skitch, and resized by FastStone

    yes, all of my rubber pads below are loose with the highlighted are the worst. I remember last year when only 2 of them were loose and it wasn't as bad as today.
    I have contacted Dell hardware support and they implied that they currently couldn't do anything if my warranty period has ended :(

    I reckon the pads couldn't withstand the weight of M15x, which result to loose pads. And if 5 kg of M15x is too heavy for these 4 pads, I wonder if M17x and M18x are having the same issue?
     
    Anggrian, Oct 7, 2012
    #1
  2. batfinks

    batfinks Notebook Consultant

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    in short, no sorry.
     
    batfinks, Oct 8, 2012
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    This is considered cosmetical damage and even the Accidental Damage warranty will struggle to cover it. I think that you can get those online and paste them there without an issue.
     
    Alienware-L_Porras, Oct 10, 2012
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  4. khetik

    khetik Notebook Deity

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    The M15x weight really should have no bearing on the pads getting loose. Only reason i could see why is if u drag your laptop around. In all honesty just by a dirt cheap keyboard and rip off the pads from the bottom and paste em on the M15x thats what i did for the missing pads that separate the screen/keyboard and cost me tops $2.
     
    khetik, Oct 10, 2012
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