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    important news on warranty

    Discussion in 'Alienware M15x' started by rob scorpio, Aug 15, 2011.

  1. rob scorpio

    rob scorpio Notebook Enthusiast

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    just called dell about my issues when playing games, and was told they are all out of replacement GPU's for the M15X. i was then transferred to someone from tech support who said that even tough my product was out of warrinty they have a 2 year obligation by law to fix the issue (i think its similar to the xbox rrod issues)

    just awaiting collection now, will update with anymore info as i get it.

    worth a try if anyone else is having issues. :D

    *my first helpful thread....yeahhhhhh*
     
    rob scorpio, Aug 15, 2011
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  2. noelho

    noelho Notebook Consultant

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    i thought they are only obligated to cover for the period of the product warranty? did you get the extended warranty?
     
    noelho, Aug 16, 2011
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  3. rob scorpio

    rob scorpio Notebook Enthusiast

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    no i bought it of a "mate" a few weeks ago had these problems, called dell they said that it was out of warrenty, however they guy said that they was obligated by law to fix it! i was confused and he did confirm that it will be collected and fixed by a tech for free!!
     
    rob scorpio, Aug 16, 2011
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  4. Caladdon

    Caladdon Notebook Evangelist

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    Seems like a dodgy buy from this "mate" of yours... unless I'm otherwise mistaken and there is some form of obligation.

    Why exactly are they obligated if the warranty has expired?
    Not to be a smart but isn't that what a warranty is for?
     
    Caladdon, Aug 16, 2011
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  5. rob scorpio

    rob scorpio Notebook Enthusiast

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    i only called about a replacement GPU like i said the guy on the phone told me that it was out of warranty but they will still colloct it and fix it free of charge, i'm not complaining.

    maybe its similar to what xbox did with the red ring of death issue and extend the warrenty?
     
    rob scorpio, Aug 16, 2011
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  6. rob scorpio

    rob scorpio Notebook Enthusiast

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    ermmmmmmm slightly red faced over here, i just called again and the guy says that i'm out of one warranty but I AM still under the two year warranty and that's why i get it for free.

    massive apologies for the miss information

    (OPS)
     
    rob scorpio, Aug 16, 2011
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  7. miahsoul

    miahsoul Notebook Deity

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    I think you were right. There was a class action lawsuit against Nvidia for making faulty GPUs and they were forced to like replace them or something if they broke. idk
     
    miahsoul, Aug 16, 2011
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  8. rob scorpio

    rob scorpio Notebook Enthusiast

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    ohhhh coool so i DID bring somthing worth while to the forums....surely that deserves me some rep lol
     
    rob scorpio, Aug 16, 2011
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  9. pepemosca

    pepemosca Notebook Evangelist

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    What's the problem?

    Which GPU will they change?
    What does these GPU does in order to think they are faulty?
     
    pepemosca, Aug 17, 2011
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  10. DraZziW

    DraZziW Notebook Consultant

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    i believe some 8xxx series cards were faulty, i remember i verified when i had my dell xps 1530 with 8600gt, they overheated like beasts
     
    DraZziW, Aug 18, 2011
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  11. lordvice

    lordvice Notebook Consultant

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    The 8800GTX on my old XPS 420 overheated and died. Dell did not replace it for me :(. The wanted to charge me something like $500 to replace it when I could get a newer equivalent or better card for cheaper, so I did that. oh well, you get a free replacement. nice. I am actually going to call today about issues I have been having with my video card and hope to get something newer/better as well.
     
    lordvice, Aug 25, 2011
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