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    m15x Seemingly Unique Stuttering Issue!

    Discussion in 'Alienware M15x' started by disasta121, Sep 23, 2011.

  1. disasta121

    disasta121 Notebook Enthusiast

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    For the past 3 months my games have been stuttering. It's not a normal frame rate problem though. This is something different that it doesn't seem a lot of people have.

    All of my games, or at least most of them, run perfectly fine at around 60 fps. The problem shows up whenever the game loads a new area, plays a new sound, or just generally does something different then it's been doing for a while. When this happens the game sort of stutters for like a half a second or sometimes a bit longer, and then it goes back to a normal 60ish fps.

    I have a temporary fix, which is when I enter a new area, I can just rotate the camera 360 degrees a few times. This usually makes the issue less apparent in some games, but it's still there usually. The weirdest part is that it happens in all of my games regardless of what I put the settings at. Hell, it even happens in Bit. Trip Runner sometimes.

    Another point is that I self-upgraded my GPU from a ATI 5730m to the Nvidia 460m shortly before this started happening, so that may have something to do with it, but my temps are fine at around a max of 60 Celsius. I'm pretty sure that means my pasting was good, so I just don't know.
    Please help. This has been going on too long...

    My specs:
    Intel i7 Q740 @1.73Ghz
    4GB RAM
    Nvidia GeForce 460M
    1920x1080
    300GB HDD
     
  2. The Revelator

    The Revelator Notebook Prophet

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    It sounds like the stuttering occurs when the disk drive is accessed. You might start by going to Start>Computer>(right click) c: drive>Properties>Tools and under Error Checking, click on the "Check now" button.
     
  3. noelho

    noelho Notebook Consultant

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    are you using McAfee Antivirus?
     
  4. disasta121

    disasta121 Notebook Enthusiast

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    Ok, I'll try that now. And @noelho, I read other threads where you were saying that McAfee causes other problems that sounded a lot like mine! and I was in fact using McAfee! so I deleted it, and installed MSE. The problem didn't go away, although my computer does seem slightly faster.
     
  5. noelho

    noelho Notebook Consultant

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    =( ... hopefully you will get the bottom of it
     
  6. disasta121

    disasta121 Notebook Enthusiast

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    Okay so I ran the disk check, and it took like 2 hours, but said that it was clean. So I'm assuming that means that my problem is being caused by something else?
     
  7. JohnnyFlash

    JohnnyFlash Notebook Virtuoso

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    Check your startup items in ccleaner, and I would check the drive derag settings too. Make sure "scheduled defragging" is turned off.
     
  8. disasta121

    disasta121 Notebook Enthusiast

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    Wait, I thought Defragging was good? Why would I turn it off? also, what do you want me to do with the startup items in Ccleaner?
     
  9. Mexic00ls

    Mexic00ls Notebook Deity

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    some things to consider
    activate and than deactivate stealth mode
    check to see if your gpu is reaching maximum clocks and or throttling(i use hwinfo and fumark combo)(and or create a log while gaming)
    might consider a fresh windows install if all else fails.....
     
  10. disasta121

    disasta121 Notebook Enthusiast

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    My next ideas are to underclock my gpu and try using driversweeper.

    But the throttling might be a good idea to look into. I already checked for my CPU with throttlestop and it was always at 100 so I don't think that's the problem.
    Anyways, how do you check for GPU throttling with hwinfo? because I already use that for checking temps.
     
  11. disasta121

    disasta121 Notebook Enthusiast

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    Hey wait! one thing I just noticed is that the Nvidia control panel is saying my DirectX is DX10, not 11.... Anyone know why it would say this?
     
  12. Mexic00ls

    Mexic00ls Notebook Deity

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    i actually rather log with gpu z since hwinfo complies data in .csv format which is a pain to view . gpu z uses a friendlier txt file which on notepad is very nice. anyway on hwinfo on sensor at bottom of window click log and give it a name, same with gpu click sensor at top of window and then click log check box at the bottom and it saves to my documents
     
  13. disasta121

    disasta121 Notebook Enthusiast

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    Cool Thanks, now what about my dx10 issue?
     
  14. Mexic00ls

    Mexic00ls Notebook Deity

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    alright, click start, type run press enter, type dxdiag press enter, now check near the bottom of the window if your directx version is not 11 then go here Download Details - Microsoft Download Center - DirectX End-User Runtime , but i dont think this will help your issues since most game dont run on directx 11.... on the other hand u will be up to date
     
  15. Indiran

    Indiran Notebook Evangelist

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    try running chkdsk in command prompt. If there are problem reported, use chkdsk /f again to fix them.
     
  16. disasta121

    disasta121 Notebook Enthusiast

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    No problems in chkdsk. I do have dx11 when I look at dxdiag.
    I used driversweeper and sweeped all ATI driver files, it made no significant difference. I tried underclocking my GPU, did nothing. I have yet to use GPU z and see if it's throttling, so that's likely my next step.
    Also, lately I've noticed that occasionally when trying to boot up my computer, it will not. Instead the scroll lock lights up, while caps and num lock are flashing on the touch panel. This seems significant in some way.

    I recorded 2 videos with Fraps and put them on youtube so everyone can see what it looks like when I first start a game. I used DA:Origins for the example, but it happens in almost all of my games regardless of settings.
    First video (Highest settings):
    DAOrigins 2011-09-24 14-27-37-95.avi - YouTube
    Second video (lowest settings):
    DAOrigins 2011-09-24 14-38-56-96.avi - YouTube
     
  17. Mexic00ls

    Mexic00ls Notebook Deity

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    have u tried run the pre boot diagnostics(F12 at boot)?
     
  18. The Revelator

    The Revelator Notebook Prophet

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    That LED sequence code reflects a memory error, requiring the user to reseat or replace the SODIMM ram modules. Though it may be intermittent, memory errors can manifest themselves in all sorts of odd ways. Check your ram.
     
  19. disasta121

    disasta121 Notebook Enthusiast

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    I have ran diagnostics and it found no issues. Also, Revelator, how should I check my RAM?

    Also, here are my results from GPU-z while playing Dragon Age Origins.
    [​IMG]
     
  20. The Revelator

    The Revelator Notebook Prophet

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    It's very tough to identify memory errors when they are intermittent. Just remove the memory modules, wipe off the contacts and reseat them. If you have recently installed new DRAM memory, you might take it out and put the old memory back in to see whether it eliminates the problem. Finally, you can try one memory module/stick at a time and then one slot at a time by alternating one module between slots. The memory diagnostics are pro forma, but rarely report any problem even when one exists. Good luck.
     
  21. disasta121

    disasta121 Notebook Enthusiast

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    Okay so I checked the RAM and everything looked fine, but I wiped off the contacts anyways. My games are still screwed up. I'm really not getting anywhere with this problem. If it seems like a hard drive problem, then does anybody think it could be caused by Intel RST or something? I already sent my m15x to Dell a month ago, and the only thing they did not fix was this problem...
     
  22. saadleo

    saadleo Notebook Consultant

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  23. disasta121

    disasta121 Notebook Enthusiast

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    Okay 2 questions: Should I download the Nvidia drivers from the dell m15x page or the drivers from Nvidia's website? and should I uninstall them with add/remove programs and then run driversweeper to sweep anything Nvidia left over? some people say driversweeper sweeps too much...
     
  24. Mexic00ls

    Mexic00ls Notebook Deity

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    I personally, never had a problem with drivesweeper, also with your gpu-z i forgot to mention to check the second box on the sensors page...... To continue updating while at background
     
  25. disasta121

    disasta121 Notebook Enthusiast

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    Wow I feel stupid now... Here's my new updated log file ranging from the start of the application to when the problem stopped being as apparent.

    GPU-Z Sensor Log 2.txt
     
  26. disasta121

    disasta121 Notebook Enthusiast

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    Hey I fixed it!! Everything runs perfectly now! I'm so happy :D
    Steps to fix for me:
    Used add/remove programs to remove all Nvidia drivers.
    Rebooted in safe mode and ran driver sweeper and installed new drivers.
    Now everything works great. Thanks so much everyone for trying to help!
    +rep to all!