Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

Sent you a PM regarding warranty pricing since I was quoted almost 600$ to extend 1 year while still in warranty (ROFL X100!!!!).

Who in their right mind would pay 50% of the laptop's value for an extended warranty Warranty quotes given by sales reps need to be better regulated

If you're still in warranty, prices should be identical to prices at the time of purchase and slightly increased if out of warranty imo.

 

Sent a pm about ordering a m14x because the email would not go through from my gmail.

 

Just got my m18x r1 yesterday, still new in the box, but I really want the newer components in the R2. Just not sure if the price will justify the extra hassle and $$$. What do you guys think I should do, return the R1 and get the R2?

I'm also waiting on a quote from Allan too, guess I'll have to be more patient.

 

@ Allan
On the new M17x R4, if you configure one with just a single HD, will you still receive the mounting brackets and the interposer? Or do we have to order that separately to enjoy a second HD?

 

Allan, sent you an email Saturday regarding a quote. Thanks!

 

Sent you an email today for a quote on an M14x. Thanks for sharing your information with us!

Edit: Well, I tried to. Sending failed permanently on Gmail. I'll PM.

 

Hello Everyone,
Im back on duty for the rest of the week. I do see many emails and PMs I will try to get to most of them today. Remember I cannot reply to PMs.
Thank You so much for your patience.

Aside from providing your Name, Address and phone number.....

Another way to speed up the response process, you can also save you Dell.com purchase cart and send me the email address linked to that Dell.com account. Therefore I will be able to load your configuration and calculate numbers quicker, send you a quote and go from there.

If you have questions about the configurations, Give me a good time to call you to guide you through the configuration and explain the components.

 

Also want to remind everyone that Allan is here on a "live feed" basis. If you post between his "i'm here" and "i'm out for the day" posts, he may not get to you. I'm sure he's flooded with emails and PM's. My best guess is to work with him while he has the little green dot under his avatar.

 

Thanks guys for your hard work. Also, question most of our EDD lies somewhere around the 2nd half of May. Do you guys think that maybe these machines might ship with Ivy Bridge? Or are we going to be sticking to SB until June like a lot of people are speculating?

 

read this http://forum.notebookreview.com/ali...coming-speculation-thread-24.html#post8464576

 

Oh... OHHHH...

 

^^LOL. Aha moment?^^

 

Bill, ever thought of a career as an undercover espionage agent or something along those lines? LOL - your pretty damn good at the ole "cloak and dagger" stuff.......maybe you could tell us, maybe not.....then again, maybe you could....but then you would have to kill us all !!!! :laugh:

 

Well the Alienware laptops are more than just computers they CAN kill

 

Hi Allan, please also count me in. Cannot wait to get a 14x R2, but I am in Finland, dell.fi doesn't have alienware
Hope you can find a currier to ship from US to Finland also. I will try to send you my configuration by mail or pm. thanks.

 

If you could only see all the stuff I have to backspace out. Nearly went off on itguy10 on ZDNet just now, but had to put on my PR hat and not flame him. Want to soooo bad, though.

 

OUCH! - that guy deserved a slap. Some people obviously have far less than a fully functional normal human brain......

 

Bill / Allan ... just wanted to say THANK YOU for all you have contributed in the last many weeks ... especially having to put up with and answer the same questions over and over and ... well you know!



While I just joined I have been following this for a little while and hope that Allan do what I had requested in the email.

Look forward to finally having an "Monster" Alien that wont break the bank!!!

Dave

 

Hi everyone

I would like to know if the accessories are included inside the box? like the backpack, keyboard and mouse.. thanks

 

edit: Found the correct email to reach you. I sent you an email and included the email account I used to save the config I am interested in. Looking forward to your response!

 

Accessories are sent individually and users generally received them before their computer.

 

Well when I got my m15x it came with a hat, a mouse pad, protective sleeve, win 7 install/restore(can't remember). a converter from dp to hdmi and I think 2 stickers

 

Might be a reason to wait on ordering if you prefer ATI guys

Just saw this

 

that's been there since they announce the R2 Nvidia Boy

 

Hello
im going to buy my first laptop
so i would require some assistance =]

 

Odd my email got kicked back with a delivery status failure.
Would it be acceptable to pm you? Im at my wits end with alienware and am about to lose it. The sales department has caused nothing but frustration for me.

 

Did you read this post?
http://forum.notebookreview.com/8454921-post22.html

 

Ah thank you. Its not hard to miss stuff when you're reading the forums on a cellphone screen.

 

I feel the same way and have also tried to contact Allan.

I missed that post as well.

Let me know how things go for you as well

 

Well I tried.....I actually like AMD for their features, but nvidia wins the raw performance and driver battle often

 

yeah you right Nvidia is better but the price is not I would take nvidia over amd day and night is the price was the same

 

That price difference (especially for a pair) combined with its usually only 8-10% difference I think AMD deserves some love from us XD

 

Hello Everyone. I will be here for the next 6 hours working on quote requests I received. Finally I finished the requests I received over the weekend. In between quotes I will try to answer questions posted on here. I see there are some backed up so Ill clear those first. Everyone, thank you for your patience. On our site we have two Sales Managers, the other one is basically managing the site and I am splitting my self to help and assit the night shift teams on our site. Im glad I am been able to help you all.

Back to duty!

Update: Ivy Bridge is not out yet.

Allan

 

@ Allan:

Received your quote, thanks for the follow through.

 

Hi Allen. I sent you an email for a quote on a m17x. Looking forward to your reply and getting that system ordered.

 

I am working as quick as possible to get to all the emails I received from last night to today. We already have some new Alienware future owners I called today to place their orders.

Again, Thank You for your patience.

 

If it's like the R3 then the extra caddy and interposer will come already mounted in the laptop with a dumby inserted. Of course, I can't say this for certain since the R4's are in production, but I'd bet on it. If not, just call your rep.

 

^^^^^
If you purchase a computer from me, and you don't receive it. I'll send it for free.


Guys, I need to apologize for the hold up on some requests. I had to make a couple phone calls to help new owners, not to mention a meeting in the afternoon which slowed me down a bit. I will be working extra tomorrow to finish all the requests in a timely manner.

I am out for tonight. Goodnight every1!

 

Hello Allen, I sent you an email for a price quote but I got a failure email back from yahoo saying the email was undeliverable? Is there an alternate email you can be reached at?

 

Ohhhhh???

 

Hello, brancarr. Please see post #22 of this thread.

 

Allan, please help me with my problem. i'm planning to order the m14x r2 right after more interesting announcements are made(you know what i mean) and i also want to have huge and helpful discounts because my budget is limited. i know you are just the person who can give me that. the problem is, i'm living in the philippines and my uncle will be the one who will order the laptop using his dell account. i'm supposed to give him the configuration i want and find the discount because he can't do that for me. if i send you the configuration, can you give me some kind of code so that he can apply it by himself? btw, the reason why i ask my uncle to order for me aside from shipping problems is because he will travel here around june so i can receive my laptop right away and also i'm going for the 12 months special financing. we're not financially stable but i want an alienware so please give me great deals. thank you.

 

I ordered my m17x on April 5th and it sat "In Production" until today. Now it says "Cancelled". I have been given the run around by Dell so much. People telling me they will call me back, and they dont. A sales rep gave me his extension to call for an update, I called every 15 minutes and he would not pick up. I left him 4-5 voicemails but never had my calls returned. One girl told me that they won't have to cancel my order and that she will call me back to let me know what they are going to do, the next day I get a call back from some guy telling me they have to cancel it. Give me a straight answer Dell. That is all I want. Tell me what you are going to do for me, and then DO IT.

I know my problem is that I keep calling customer service and just keep getting people in India who have no idea what is actually going on. Allan, I am giving you a chance to restore my faith in Alienware/Dell. I am going away for a few months starting at the beginning of May and I was hoping that I would have this laptop before I left as it would be my main source of entertainment and communication.

Thanks Allan, and I really hope to get a PM from you soon.

 

Allan wont be able to PM you and vice-versa until you have full forum priveledges. This means that you have to make a few posts on the forum before you get access to send and receive private messages.

If you have emailed him directly, hopefully he (or someone from his department) would get back to you via your personal email address and not here on NBR.

 

Thanks. I emailed Allan directly. I didnt realize that you couldn't PM right away.

 

No problem. Just thought you might have been sat waiting for a PM when you wouldnt be able to receive one just right now. Hope you get things sorted.

 

I feel for you brother.
The sales reps I've dealt with the last week or so have made me question to business ethics of this company, and has testing my sanity to the limits.


[Tin Hat] Secretly I think it's mind games they play with us to make us spend more [/Tin Hat]

I sent Allan an email to see if he can help out, I'll be sure to let you know how things go when he gets back to me :]

 

Made an account just so I could say that I e-mailed Allan about a M17x. Look forward to hearing back to what he says. And after looking at what the other Dell poster "Dell-Bill_B" has been posting I'm very excited to hear back.

I recently had a Refurbished Asus G73jw which I returned because it still had some problems. Got the Asus G74sx which got stolen from my house along with a bunch of other things But I suppose the goods news from that is once I get the insurance money back probably next week I'm going to get a new Daptap or Lesktop (haven't decided on a good name yet) with the 7970m in it. Can't wait

These forums have been a great source of information keep up the work guys. And special thanks to the Alienware/Dell guys for helping and contributing.

 

Shout out to Allan for his excellent customer service and attention to detail.

I'm very please how how my transaction went.

 

sent Allan an email.