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    Alienware Sales Assistance (Live) for US and Canada. Upgrade and New system purchases.

    Discussion in 'Alienware' started by Allan @ Alienware, Apr 16, 2012.

  1. Rainmaker825

    Rainmaker825 Notebook Enthusiast

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    He hasn't popped up yet today from what I can tell.
     
    Rainmaker825, Apr 25, 2012
    #101
  2. Allan @ Alienware

    Allan @ Alienware Company Representative

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    Thank You! Im still trying to cover some ground on the requests as quick as possible without mistakes ;)

    Also, I am trying to set up a small team of agents who will be able to log in here a couple hours a day to answer quick questions anyone might have.

    I will continue with the quotes and the customer contacts.

    To the ones I have not replied, I see your emails comming in every couple minutes, will get to them today if possible.

    Thanks,

    Allan
     
    Allan @ Alienware, Apr 25, 2012
    #102
  3. .Dave.

    .Dave. Notebook Enthusiast

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    Allan ... THANK YOU for all of your help!

    If anyone is sitting on the fence, I HIGHLY suggest that you give Allan an email and allow him to assist you!

    But please, give the man time to respond :) I can only imagine how many emails and quotes he is dealing with!!


    Dave
     
    .Dave., Apr 25, 2012
    #103
  4. Exposed88

    Exposed88 Notebook Consultant

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    Thanks a lot Allan for your help.

    Just got done making a purchase with Allan, he's awesome.
     
    Exposed88, Apr 25, 2012
    #104
  5. Rainmaker825

    Rainmaker825 Notebook Enthusiast

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    Looking forward to a m17x. My xps m1530 finally crapped out again. Gotta see what I can do to fix it up.
     
    Rainmaker825, Apr 25, 2012
    #105
  6. Allan @ Alienware

    Allan @ Alienware Company Representative

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    ***Reminder***
    Your email should include the following:
    Full Name:
    Shipping Address:
    Phone Number:

    System configuration you would like, or your saved card on the website (Email linked to that cart)

    I will be creating some more quotes tomorrow before comming in to work from home in order to continue the response as quick as possible.

    Update: No Ivy Bridge yet :-(

    If your email is about general questions or would like one of us to guide you through the technical part of setting up your new system, just send us your phone number and best time to call.
     
    Allan @ Alienware, Apr 25, 2012
    #106
  7. Brabostaan

    Brabostaan Notebook Deity

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    Didnt read everything but I guess the "service" is for CA and US only?
     
    Brabostaan, Apr 26, 2012
    #107
  8. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Yep. Seems so thus far. I have someone on the case though - looking into the possibility of extending this type of "scheme" for those outside Allan's catchment area.....would be good if we could get a similar system to Allan's set up for EMEA customers. Will keep this thread updated with progress.

    Great work for CA & US though Allan, keep up the good work! :)
     
    steviejones133, Apr 26, 2012
    #108
  9. SGD

    SGD Newbie

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    thanks for the heads up allan, looking forward to your reply. very cool a company like AW will hang with us on forums like nbr
     
    SGD, Apr 26, 2012
    #109
  10. Dell-Bill_B

    Dell-Bill_B Guest

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    haha. Welcome to the overwhelming world of social media, Allan. Great to have you around. You are going to have to scale some heads in to help you (as I saw you mentioned in a subsequent post already). But in the meantime, forgive me for laughing. It makes me feel better to have someone join me in the awesome world of customer engagement and infinite work streams.

    Just to update all on this. Allan's boss is looking at this now. I think he sees the value in NA, so hopefully he can get that point across to his counterparts in EMEA.
     
    Dell-Bill_B, Apr 26, 2012
    #110
  11. Chainspell

    Chainspell Notebook Consultant

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    From my very first computer being a Precision desktop 486, to my first laptop an Inspiron, to my first XPS M1210(all of which are still working btw) and now my very first Alienware. You guys are really making it hard to switch from Dell. I'm sure I could have bought a similar machine elsewhere however you can't replace that impeccable customer service.
     
    Chainspell, Apr 26, 2012
    #111
  12. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Bill, thanks for jumping on this to see if those outside of US & CA may be able to benefit in some capacity by similar means.....+ rep to you, you are a legend!

    Oh, and did someone mention "FREE" system? :eek: - I'm up for some of that .... I'll take my free m18x r2 with crossfire 7970's please ..... hahahaha!
     
    steviejones133, Apr 26, 2012
    #112
  13. Dell-Bill_B

    Dell-Bill_B Guest

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    We try to give you as many reasons not to switch as we can think of. hehe

    Did you see the Precisions announced recently? Wow. Impressive stuff. Those things are scary powerful for professional work.

    My pleasure, and NO! lol
     
    Dell-Bill_B, Apr 26, 2012
    #113
  14. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Can't blame a guy for asking ! ;) - seriously, thanks for your help mate.
     
    steviejones133, Apr 26, 2012
    #114
  15. Freezingwind

    Freezingwind Notebook Enthusiast

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    Who do I ask for a quote?

    I tried emailing "[email protected] " but it comes back as invalid address.
     
    Freezingwind, Apr 26, 2012
    #115
  16. kevinz

    kevinz Notebook Enthusiast

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    waiting for Allan's quote. so excited!
     
    kevinz, Apr 26, 2012
    #116
  17. blink_c

    blink_c Notebook Consultant

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    blink_c, Apr 26, 2012
    #117
  18. PatLePirate

    PatLePirate Newbie

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    I did send you a mail like 5 mins ago to explain you my situation.

    Hoping to get a answer when you'll have the time.

    Thanks a lot.
    Pat.
     
    PatLePirate, Apr 26, 2012
    #118
  19. the7thsymbol

    the7thsymbol Newbie

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    I registered just so I could keep up to date with Allan. And to talk to other Alienware owners and hopefuls. I know you're busy Allan, thanks for the time.
     
    the7thsymbol, Apr 26, 2012
    #119
  20. Allan @ Alienware

    Allan @ Alienware Company Representative

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    Hello Everyone! I'm in for tonight. As you guys guess, I am bombarded with emails of requests and I promise I will get to every single one.

    I already got some resources getting ready to come in to assist the thread while I still work on requests.
     
    Allan @ Alienware, Apr 26, 2012
    #120
  21. Freezingwind

    Freezingwind Notebook Enthusiast

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    That's sounds understandable. Can't wait for a call from you :D
     
    Freezingwind, Apr 26, 2012
    #121
  22. Rainmaker825

    Rainmaker825 Notebook Enthusiast

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    Hope you get around back to me soon Allan. Can't wait to finish up this order by phone when you get the chance.
     
    Rainmaker825, Apr 26, 2012
    #122
  23. Allan @ Alienware

    Allan @ Alienware Company Representative

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    Guys, I want to introduce Juan @ Alienware and Mauricio @ Alienware. They will be jumping in here shortly to help me out with the questions posted directly into the thread.

    Thanks again for your patience. As I continue finding solutions. We are one step closer to our goal. Better customer service!
     
    Allan @ Alienware, Apr 26, 2012
    #123
  24. GearsPowered

    GearsPowered Notebook Enthusiast

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    Oh god. Dell needs to hire you as a hiring manager and fire 95% of the sales department.
    Common decency in my dell?!
     
    GearsPowered, Apr 26, 2012
    #124
  25. Allan @ Alienware

    Allan @ Alienware Company Representative

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    ***Update***

    I am unable to respond to PMs only requests to my email. Allan_Mora At DELL dot COM
    I'm replying twice to same quotes as email addresses differ from the name on the emails.

    If you have a request in PM, I suggest sending it to the email. If you already sent it to email

    Thank You!
     
    Allan @ Alienware, Apr 26, 2012
    #125
  26. Freezingwind

    Freezingwind Notebook Enthusiast

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    I'm still awaiting my qupte D: are you really that busy Allan?
     
    Freezingwind, Apr 27, 2012
    #126
  27. Allan @ Alienware

    Allan @ Alienware Company Representative

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    Believe me I am. I just finished 56 quotes in 8 hours and 3 calls with technical system processes. That is a record. I am off for tonight and had only 10 quotes left which will have to wait till tomorrow.


    Thank you all, goodnight from Costa Rica!
     
    Allan @ Alienware, Apr 27, 2012
    #127
  28. SGD

    SGD Newbie

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    :( I think I am one of the 10 quotes left . I am hoping my emails for there Allan! Sorry for the email bomb but I had to keep readjusting info for you
     
    SGD, Apr 27, 2012
    #128
  29. jabbok

    jabbok Notebook Deity

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    I emailed my cart to you yesterday thank you for doing this Allan.
     
    jabbok, Apr 27, 2012
    #129
  30. Mauricio @ Alienware

    Mauricio @ Alienware Company Representative

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    Hello everyone, as Allan mentioned some new people, me included, will be assisting you with questions and details during the day. The contact email for quotes creation still will be [email protected] Any questions, just let us know and will be more than glad to answer as soon as possible.

    Regards,


    Mauricio Avalos Mora
    L1 Technical Support Agent SME rep.
    Dell | Alienware Technical Support
    My work schedule is 7am – 4pm CST Tuesday to Saturday.
     
    Mauricio @ Alienware, Apr 27, 2012
    #130
  31. Speedy Gonzalez

    Speedy Gonzalez Xtreme Notebook Speeder!

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    Mauricio Hola :) I am a potential buyer just waiting for 7970's on the M18X what about just calling straight to one of you guys when ready to purchase? :)

    I feel much more comfortable speaking in Spanish with people
     
    Speedy Gonzalez, Apr 27, 2012
    #131
  32. WaR

    WaR Notebook Virtuoso

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    I think the 3 of them speak Spanish.

    Edit: Nevermind, I see what you are saying. I would agree. I would rather just call and place an order and not wait for the quote since you guys are already giving out a discount.
     
    WaR, Apr 27, 2012
    #132
  33. Mauricio @ Alienware

    Mauricio @ Alienware Company Representative

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    Sure,

    Also if you prefer, you can send an email to [email protected] with your contact information and best time to reach, so we can request an agent to contact you as soon as possible.


    Mauricio Avalos Mora
    L1 Technical Support Agent SME rep.
    Dell | Alienware Technical Support
    My work schedule is 7am – 4pm CST Tuesday to Saturday.
     
    Mauricio @ Alienware, Apr 27, 2012
    #133
  34. kevinz

    kevinz Notebook Enthusiast

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    I got a quote for m14x r2 for $5600 before discount lol
    I think Allan fell a sleep on my quote :p
     
    kevinz, Apr 27, 2012
    #134
  35. Speedy Gonzalez

    Speedy Gonzalez Xtreme Notebook Speeder!

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    Ok thanks :)

    Maybe the quote is for M28X-R1 lol that's a lot of cash :eek:
     
    Speedy Gonzalez, Apr 27, 2012
    #135
  36. SGD

    SGD Newbie

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    Wait, whats the discount being given out people are referring to?
     
    SGD, Apr 27, 2012
    #136
  37. Syndrohm

    Syndrohm Newbie

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    M28X-R1!? Put me down for one of those! :D

    Long time lurker, finally in the position to get my M18X! Sent you an email Allen to begin the process. Thanks for all your hard work!
     
    Syndrohm, Apr 27, 2012
    #137
  38. MrProdigy

    MrProdigy Notebook Consultant

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    Hi Allan, I just sent you my cart. Hope to hear from you soon!
     
    MrProdigy, Apr 27, 2012
    #138
  39. Allan @ Alienware

    Allan @ Alienware Company Representative

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    lol That was for an M18x that went out by mistake. :(
    If I'm not mistaken I did fall asleep on it J/K it was the last quote I sent out last night so just imagine!
     
    Allan @ Alienware, Apr 27, 2012
    #139
  40. SGD

    SGD Newbie

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    Hey Allan, I am starting to wonder if my email for a 14x quote ever made it to you. Please let me know so I can resend.

    Thanks!
     
    SGD, Apr 27, 2012
    #140
  41. Allan @ Alienware

    Allan @ Alienware Company Representative

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    Hi SGD, what is your email address to know if i receive it. Ill check right now.
     
    Allan @ Alienware, Apr 27, 2012
    #141
  42. SGD

    SGD Newbie

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    Hi Allan!

    It's
    l o t r @ gmail dot com except spelled out
     
    SGD, Apr 27, 2012
    #142
  43. Allan @ Alienware

    Allan @ Alienware Company Representative

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    **Update**
    Due to the high volume of emails, asking the same question.

    Sandy Bridge will ship on every single computer ordered before Ivy comes out. Until Ivy is on our configurator and we configure the system with Ivy, it will not ship out with Ivy.

    So if you place an order with Sandy, you will receive Sandy. :)
     
    Allan @ Alienware, Apr 27, 2012
    #143
  44. Freezingwind

    Freezingwind Notebook Enthusiast

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    Hey Allan, it's Bryan. Am I still #5?
     
    Freezingwind, Apr 27, 2012
    #144
  45. willz92

    willz92 Notebook Consultant

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    Ah.
    Ill wait until monday and depending on the news ill think about reordering :p
    I was hoping and along with alot of other people that if you ordered an m14xr2, m17xr4 and m18xr2 that they will ship with ivy as they are the new 2012 refresh models!
    Also whats the latest stage you can cancel your order and get a full refund? "In production stage"? xD
     
    willz92, Apr 27, 2012
    #145
  46. subhash_i

    subhash_i Notebook Enthusiast

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    Allan,

    I sent you email for a m17x quote yesterday to your dell email address.Can you pls. check and let me know whether you received it
     
    subhash_i, Apr 27, 2012
    #146
  47. Allan @ Alienware

    Allan @ Alienware Company Representative

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    I dont see it in my inbox, please resend and Ill work on it next.
     
    Allan @ Alienware, Apr 27, 2012
    #147
  48. Allan @ Alienware

    Allan @ Alienware Company Representative

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    Hi Bryan, you are actually next. I'm finishing off one right now. Expect it in the next couple minutes.
     
    Allan @ Alienware, Apr 27, 2012
    #148
  49. Freezingwind

    Freezingwind Notebook Enthusiast

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    Okay, Thank You. I'll be awaiting it :D
     
    Freezingwind, Apr 27, 2012
    #149
  50. subhash_i

    subhash_i Notebook Enthusiast

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    Just ordered my m17x R4 after talking with Allan.Got a good deal.Now just waiting to receive it
     
    subhash_i, Apr 27, 2012
    #150
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