I have to agree with The Shirt. Every time im called, before they even mention anything they offer the R2. It seems to me also they are just trying to push older inventory. After 30+ min of talking i'm still getting the answer that my order will still ship as schedualled on the 14th. Have both confirmation in e-mail and voice recording, so Dell better deliever
-
-
LOL well i was surely charged
-
Trying to find out some info using the chat option from the alienware site.. atleast ill be able to understand them
-
same here. all $2,997 of it
-
ahhhh Im going crazy talking to these people...
-
now their saying since i havent recieve an offical email from dell about my order being affected that my order still ship as originally scheduled.... im more confused than when i started
-
Added link to post#1 - thanks to jedi for the heads-up post.
Lionel updated the direct2dell.com blog with the following (I've bolded a few select points that keep coming up in this thread):
Dell Platforms Impacted By The Intel Stop Ship Of The Cougar Point Chipset | Dell
Lionel's Blog Post is here:
http://en.community.dell.com/dell-b...l/archive/2011/02/02/intel-chipset-issue.aspx -
yea but if you ntice that whole thing is dated Feb 2nd. It has been out for a while now.
-
February 10 = Today.
-
Are they saying that if we placed the order after Feb. 1st it wont be shipped? but those of us that placed it before will get ours? :S thats how im reading it neways
-
@BatBoy: Does the Feb.1 thing refer to orders placed 2/1 or later, or EDD's of 2/1 of later?
-----------------------------
**So I got some updates for ya'll. Nothing new of course, but some interesting points that might intrigue ya.
So this morning on my drive to work in busy-downtown LA, I called the dell sales 1-800-999-3355, and asked to speak to an American rep. The Indian csr told me that he would try to get me an American rep, and to please hold while my call would be transferred. After almost 2 minutes of waiting, the call rerouted back to India, and I asked this new lady to please transfer me to an American rep if possible. She said that this was not possible, but she would try to transfer and I may or may not get an American rep. I waited a bit, and someone announced himself to me, as the Supervisor, whom I asked to transfer me to an American rep. He told me to hold on, and I got transferred. Not to an American rep, but to the "Unresolved Issues" dept or something liek that.
I spoke to this man, and told him about my situation, and he said that he very much understood my issue. We spoke a bit about the potential solutions that loom in the future (same old same old stuff everyone's been getting over the week), and he eventually assured me that Intel notified Dell that "a full recovery is expected by April." Sounds like the various articles we've been reading about, right? That's exactly what I told him. I then asked him about the possibility of continuing production of my unit, because "I really need it for school." He asked me to hold on, and after a few minutes, he came back, and said that he would send an email request to the "Manufacturing Team," to see if they can continue production of my unit. He then informed me that a response should be given within 24 to 48 hours, and the csr who is currently already working with me via email, will follow up with me. I asked him for an email confirmation, but he said he could not, and instead, just deferred to the fact that the csr will follow up with me.
I have not yet received a follow-up email regarding this request yet.
I did send an email to the csr last night though, which the csr did reply, and said something along the lines of "your order is in production as per the information from the factory but as I had informed earlier it is on hold. There is no movement on the production as we have not yet received any information from Intel how to get this resolved. As and how we get the information I will keep you updated about that. Out teams are still working with Intel so once the resolution is out I will get in touch with you."
So hopefully some good news tomorrow. Hopefully. -
If you have already received the system and want to return it, call.
If you have a current order and the status is 'Processing or In Production', as of FEB 1, its not going to ship. In that case, he's saying to either contact Dell directly for a refund or they will contact you.
He then goes on to say,
We will begin notifying customers via e-mail and or phone number beginning this week and next. At that time, you will have two options
1.Cancel your original order and place a new order for a different system not affected by this chipset issue, or
2.Leave your original order open. We will begin fulfilling these orders once we have received the updated chipsets from Intel.
He also mentions to be sure to respond when they reach out to you - otherwise they are going to assume you want the order cancelled.
Now, this is all subjective of course - you have to read it for yourself and decide what it means to you. Anyway, thats what I take away from his post.
When in doubt, call. Or, wait for the contact - he said this week or next they would start notifying customers. IMO, if you dont hear from them by Friday of next week, you better be calling. -
-
What is the actual status though? Is it still 'In Production'?
-
So waddya think? -
I think they're just too busy to call all customers. I was hoping that my order would still be shipped, however, I decided to cancel.
Your order says EDD 2/16 and today it's 2/11 but yours is still "In Production". 12 and 13 are weekends so it is almost hopelessSorry about that but Dell tends to put EDD later than the expected delivery date so I think you'd better call them now rather than waiting in hopeless.
-
-
So in your case dookie, and this is only a guess based on what they posted,
If you have a current order and the status is 'Processing or In Production', as of FEB 1, its not going to ship. In that case, he's saying to either contact Dell directly for a refund or they will contact you.
I know, frustrating to no end.
Hang in there... -
So I've contacted Dell many times expressing to them that I DO NOT want it to be cancelled, and don't mind WAITING. This is all over the memo/log for my order #. Hoping they get the picture and won't contact me ever again about cancellation, and only contact me with good news lolz.
We'll see wassup, as usual.
Going to bed now. Good nite -
sorry dookie. i missed that part.
However, I believe "see if they can continue production" is like an excuse. Prepare urself. -
-
My only concern is:
"Once we have new chipsets from Intel in early April, we will provide a motherboard replacement that corrects the design issue at no cost to our customers. Replacements will be provided at the customers location and convenience via authorized Dell service providers."
So they are going to replace it even if we're not seeing 'degredation' yet right? Is having a tech replace the board really so bad or is this something I don't want to have to deal with (I already have mine)? -
I've heard a lot about Dell techs. If you dont trust them, I think you still have option to ship it back for replacement rather than get a tech come to your house. Why? Just call customer service and say you have to work, you do not have time waiting for a tech to come replace the motherboard. -
Well, I have still not recieved any word from Dell and according to the phone system my computer is suppose to ship out today... I doubt it will but will keep my fingers crossed. I just wish they would update the phone or online order status to "on hold" or something, I think I'm losing my mind the amount of times I call or go online to check it!
-
-
Yeah, that was my take on it too, my online/phone timeline and status are identical to dookie's, so I'm bummin' a bit right now. Pretty sure mine's not going to ship, no matter how much I might hope otherwise.
I bought this one because I'm going to get a notice to send in my XPS M1530 for the video card settlement at some point, and really didn't want to be without a laptop for 8 weeks while they twiddle their magic fingers at it. So now I'm going to be hoping that notice doesn't come for a while. Bought it through AAFES, so I'm already out the $1400, which blows. -
-
I should just change my sn to Ditto11, cuz I'm just as tired as all of you are. Go home and read the forums, wake up and read the forums, go to work thinking about the forums, call Dell on my way to work, during my lunch break at work, on my way home, and nada.
I just wish they would just ship them out already, despite how much money it would cost to repair later on. -
-
).
-
Speaking of spouses: A couple months ago we shopped for a new laptop for my wife and though she really wanted an Alienware due to the pretty lighting effects she really needed extended battery life that pushed her into a 17" HP with switchable graphics (which actually is a pretty sweet laptop). The M17x R3 exactly fit what I had in mind for my next laptop, and she was very jealous when I ordered it.
Now she's just laughing at my misfortune. -
I am in the same boat!! Waiting on my replacement M17X R3 to be built for my 2 month old M17 X R2 which was a disaster. What a joke! 3 weeks without a laptop. Come on Intel!
-
i placed my order on the 27th an my original edd was the 16th(with standard 7 day shipping). the day the sandy bridge news broke i called a tec and he said that my laptop might be delayed 4~5 days so i requested a free shipping upgrade. about a week ago my order staus was updated to nbd shipping with a revised edd of 2/16 and has remaind the same ever since. this leads me to believe that the edd is just a guesstimate based order date computer type and shipping method (most likely computer generated) AND PROBABLY NOT A VALID INDICATION OF ANYTHING
.
-
-
-
Had every part of my R2 replaced! then the power brick gave up, it's sitting in it's box 3 weeks waiting to go back to Alienware!!
-
Well today is Feb. 11th that day it was supposed to ship. Now when i call the order status number it tells me that its still in production but doesnt give me a EDD. .
-
-
Guys Maybe some good news???
Intel to Start Shipping B3 Stepping Cougar Point Chipset from February 14
Intel seems to have fast-tracked its Cougar Point chipset flaw rectification. The silicon giant claims that it will be in a position to start shipping B3 stepping of Cougar Point chipsets (Intel P67, H67, etc,) from 14 February, to OEM partners. According to the latest PCN (product change notification), number 110456-00 dated 2/9/2011, Cougar Point B3 will carry the following changes/features:
Revision ID will change from 04h to 05h
BIOS Update (Revision 1.1.4 of the BIOS Specification Update and Reference Code)
B3 stepping package is pin compatible with B2 stepping package
Minor metal layer change from B2 to B3 improving lifetime wear out with no changes to functionality or design specifications
Of the above, the last bullet point affirms that the SATA 3 Gb/s port defect issue, which caused physical parts of the chipset to wear out abnormally fast, degrading performance, is resolved. -
Please include a source when posting news/updates.
-
Intel to Start Shipping B3 Stepping Cougar Point Chipset from February 14 | techPowerUp -
found alot more sites with the same infor reported heres one for ex.
Intel to start shipping remedied Cougar Point chipsets on February 14th -- Engadget -
thats good news!!!! mine wasnt suppose to be delivered until the 18th anyways so if mine is delayed it wont be for long
-
This lines up exactly with what I was told by Dell.
They're supposed to get the new chipset on the 17th, start re-processing orders then.
Hopefully this won't be so bad -
I am working with an ASUS G1S-X1 which overheats so often that I have to remove the mother board and bake it in the oven at 385f for 8 minutes about once every 3-4 weeks to get the video back. I can't wait to get the R3!!! I had canceled mine and then reorderred it earlier this month, and now I have an EDD sometime in April. My wife has the Sager NP8760 which she gladly offers me, but then I would lose out on the R3 - no thank you.
Had I not cancelled and reorderred, I would have probably gotten mine with a EDD of Feb 11. Now its sometime in April. ARRGGHHH
====
Maybe, just maybe I won't have to wait for April ^-^. Thanks for the updates! -
-
-
. There are stories of those who forgot to remove their batteries first amongst other components - a rather nasty ending to their boards. I thought I had the last laugh as I found a way to extend the life of my system so I could acquire the multipurpose notebook that I have been waiting on for a long time. Foolish me.... Intel took that moment from me. Now the question is, can I hold out long enough?
I realize this is a bit off topic, but it does stress the urgency of my desire for Intel and Dell to resolve this issue and deliver the products. It might also show some of my distaste for mfg and design problems, though I am personally impressed with how Intel and the other companies have handled it. -
Not sure you know, but ppl do some weird stuff to electronics to get it working (again). For example, when I was a kid, and our adapter for our NES went out, we stuck it in the freezer. Additionally, if we needed batteries which were worn out to work again (either the rechargeable or non-rechargeable kind), we'd also stick those in the freezer. And don't forget, we all used to blow our NES, SNES, and Genesis carts
---------------
So I've got an update today.
This afternoon, during my lunch break, I called Dell. This time, I called the sales dept, hoping to talk to an American csr who gave me her extension a while back... Unfortunately, she wasnt available, so it redirected me to a diff American csr. I asked him if he was aware of the "Intel shenanigans", and he assured me that he was VERy aware of it. I then expressed to him how frustrating it was to keep getting diff answers from all the csrs I spoke to, whether they be from India, Philippines, or Costa Rica (I've never spoken to any Costa Rican csr, but you know). I then asked him if the memos/internal information they receive in the Austin, TX office is the same stuff they get in the overseas offices. He assured me that most of it is the same information which is shared throughout their offices. I told him I still could not understand why I got different answers from everyone... He then said a few things and then told me about my options (Cancel, Hold, Wait, etc etc.). I quickly cut him off and told him to look at the notes under my order #, which hopefully will show that in each of my previous phone calls I expressed to EVERY csr that I do not want to cancel, and do not MIND WAITING if I have to.
So he took a look at the notes, and got back to me after a while. I then asked him if there was anything, if anything, he could do to help me in this process. I asked him to check what the actual status of my order was, and of course, he just told me it was "In Production." I then told him that this is the same that I've seen online for the last week, and its the same on the phone, and it's the same that every csr has told me. I then proceeded to tell him about the csr yesterday who tried to help me further, by sending an email to their manufacturing team to commence/continue manufacturing of my unit. He confirmed that indeed a request was put through, but no reply yet (I also have not received a response from the csr who was supposed to follow up with me). I then asked him if there was anything he could do for me. He said that he could try to put in a "Request to expedite my order, in hopes that the team will see that there is more than 1 of these requests, and will get the point and continue production." So hopefully, this aids in this, and maybe I'll get my unit by the EDD. The csr was nice enough to send me an email confirmation with a reference id, and his contact info too.
So hopefully, my time spent with him on the phone today will help somehow with my order... Perhaps everyone might want to try this too.
Intel Press Release - Sandy Bridge Issue - What does this mean for the M17xR3?
Discussion in 'Alienware' started by BatBoy, Feb 1, 2011.